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T'Way Airlines


185 reviews
Headquarters: Seongdong-0169 Haneul-gil, Gangseo-gu, Seoul South Korea 011 82 1688-8686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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185 Reviews from our TripAdvisor Community

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185 reviews from our community

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Showing 33: English reviews
1 review
1 helpful vote
Reviewed 4 weeks ago via mobile

i booked a flight from Seoul to Jeju Island for August. The flight was cancelled because of a typhoon! Im still waiting for a refund. Lastminute.de cant help me! and at the tway air nobody is going on the phone!? Whats wrong with this company!???

Date of travel: August 2018
Domestic Economy Seoul - Jeju
Helpful?
1 Thank Travel60065734263
Tanzania
Level 6 Contributor
204 reviews
37 helpful votes
Reviewed November 7, 2018 via mobile

The airlines is way better than an American budget airlines. Food is there if you want to buy as well as duty free options. Stewardesses are friendly, baggage arrived quick and easy.

Date of travel: November 2018
North Asia Economy Seoul - Tokyo
Helpful?
Thank aswad9
Bristol, United Kingdom
2 reviews
Reviewed November 5, 2018

As this was quite a cheap flight - my expectations were not high but I was very pleasantly surprised, Checkin for international flights not available online but was very easy at the airport. Definitely would use this airline again.

Date of travel: October 2018
North Asia Economy Osaka - Jeju
Helpful?
Thank sinead055
Da Nang, Vietnam
Level 4 Contributor
17 reviews
22 helpful votes
Reviewed November 4, 2018 via mobile

Despite some hassles at the departing airport, in general I had good experience with T’Way’ ground staff and their service. Without transfer visa (ICN, Korea), I needed to make sure my luggages got checked in through to the destination. So I went on to call in both T’Way head-office in Ho Chi Minh and its representative in Da Nang for...

Date of travel: October 2018
More 
North Asia Economy Da Nang - Osaka

Helpful?
Thank qbe5489
Carmarthenshire, Wales
Level 5 Contributor
92 reviews
102 helpful votes
Reviewed October 29, 2018

Flew October from Tokyo to Seoul. Great airline, easy booking online, great checkin, modern plane. I will certainly fly with them again if in Korea. Only a 2 hour flight, but really easy. 5 star airline.

Date of travel: October 2018
North Asia Economy Tokyo - Seoul
Helpful?
1 Thank Gow
Kuching, Malaysia
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed September 20, 2018

I love this airline mainly because despite being the low cost airline it still offers free 20kg checked in luggage. Otherwise, our journey from Jeju to Seoul was a smooth ride. There were no delays.

Date of travel: August 2018
Domestic Economy Jeju - Seoul
Helpful?
2 Thank Annatasia B
Guam, Mariana Islands
1 review
4 helpful votes
Reviewed September 18, 2018 via mobile

Same experience as reviewer before me. I wasn't informed of the flight cancellations to Osaka and when I checked my online ticket,there was no change in the status. When I got to the airport,the staff offered to get me on a Narita flight,which I was ok with but then was later told it won't be possible after talking to their...

Date of travel: September 2018
More 
International Economy Hagatna - Osaka

Helpful?
4 Thank d0llightful
Ensenada, Mexico
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed September 10, 2018

Flight canceled due to airport closed after typhoon. No update, no email, no communication. I found out via airport website that only certain airlines are flying. no offer to get another flight at nearby city. NOTHING but a refund. Had to pay 5x the price of what we paid to get a same day flight! Booked through Travelocity - said...

Date of travel: September 2018
More 
North Asia Economy Osaka - Seoul

Helpful?
4 Thank designservicesad
2 reviews
1 helpful vote
Reviewed August 17, 2018

T'way's flight crew provide an excellent flight experience. This has changed my initial impression of the airline where their English site reservation system lacked the usability hence below average airline impression. The crew was friendly and helpful. The flight was smooth and timely. Good language ability by the crew. TW285 on 3rd July from Seoul to Osaka. Peter from Sydney.

Date of travel: July 2018
North Asia Economy Seoul - Osaka
Helpful?
Thank Sj P
Level 3 Contributor
2 reviews
Reviewed August 14, 2018

Nice, basic flight, friendly staff. Was also the most affordable flight at the time. Would recommend for sure.

Date of travel: July 2018
North Asia Economy Seoul - Osaka
Helpful?
Thank JordanW1213
See travel tips for airlines
“AVOID this airline!”
designservicesad, 10 Sep 2018 | Read review
“Bundle service is good,”
18sjp, 17 Aug 2018 | Read review
“choose T'way when u travel from seoul to jeju”
azlinan12, 6 Jun 2018 | Read review
“Arrive early for check-in. Do not consolidate baggage as 1 luggage per pax with max 15kg of free baggage allowance.”
294sharonk, 10 May 2018 | Read review
“Morte than 15kg, pay for extra luggage. Bring a snack if hungry”
devis0n, 19 Feb 2018 | Read review
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