We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

AirAsia - Thai AirAsia X


120 reviews
Headquarters: Don Mueang International Airport, Bangkok Thailand Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

120 Reviews from our TripAdvisor Community

Write a Review

120 reviews from our community

Filter reviews by popular destinations:
All reviews Kuala Lumpur Bangkok Tokyo Phuket Osaka Coolangatta Auckland Melbourne Perth Sydney Denpasar Chiang Mai Ho Chi Minh City Seoul
Traveller rating
Cabin
  • (62)
  • (0)
  • (12)
  • (0)
Route
  • (34)
  • (25)
  • (5)
  • (4)
  • (3)
  • More
Language
  • More
Showing 74: English reviews
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 weeks ago

All okay - basic airline with cheap fares, get you there no fuss. I am a FF and this is just a base service, no food or anything, we were down the back and when you hit turbulence, better up front of the aircraft..

Southeast Asia Economy Phuket - Ho Chi Minh City
Helpful?
Thank Richard M
Savannah, Georgia
2 reviews
5 helpful votes
Reviewed 4 weeks ago

Very disappointed with Air Asia as a frequent flyer after last experience. Online check-in had errors and glitches which did not allow me to checkin early, charged 40,000 yen at airport. Showed pictures of website glitches and errors, airline does not care or understand. Then I was accidentally tripled charged on my return flight baggage. Had 5 transactions for baggage...

More 
Southeast Asia Economy Tokyo - Phuket

Helpful?
Thank Rebeca M
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed July 8, 2018 via mobile

I was asleep for the whole flight ... but they ran out of food ... and was an okay flight .. long one though...

Southeast Asia Economy Seoul - Bangkok
Helpful?
Thank Azaleah Joanne A
Hilton, United Kingdom
Level 6 Contributor
229 reviews
85 helpful votes
Reviewed July 5, 2018 via mobile

Picked up a super cheap ticket to fly from DMK to Tokyo and following a delay from Bali DPS we got a meal voucher and extra leg room seats. The flight was very empty so we were also able to take advantage of more seats to be able to sleep comfortably by making our own economy flatbed. Don't expect any...

More 
North Asia Economy Bangkok - Tokyo

Helpful?
Thank mids1985
Murmansk, Russia
Level 6 Contributor
1,827 reviews
1,020 helpful votes
Reviewed June 30, 2018

Australia became my 91st country. Dozens of airline companies from all over the world. Air Aisa has become the worst. Absolutely. Airline is a real disaster. Of course, not in the sense like for the dead passengers of that flight from the Indonesian Surabaya, where relatives are suing the brainchild of Mr. Fernandez so far. We survived, but Air Asia...

More 
International Economy Sydney - Kuala Lumpur

Helpful?
Thank VadimM67
Pattaya, Thailand
Level 4 Contributor
43 reviews
18 helpful votes
Reviewed June 5, 2018

Everything about Air Asia is bad. Checking staff are rude, air cabin crew are rude and think they are better than everyone else, seating is extremely small, you have to pay for anything and everything. When you book online it usually gives you back an incorrect ticket which you then have to pay to change. Even booking at the counter...

More 
Southeast Asia Economy Surat Thani - Kuala Lumpur

Helpful?
Thank Zyx53
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed June 1, 2018 via mobile

The best service. Flight was on time. Staff were great right from the airport. The only thing flying at night, you need to have warm clothes otherwise you rent a blanket. You even buy water. Everything you buy. That's why the ticket is so cheap.

International Economy Kuala Lumpur - Coolangatta
Helpful?
Thank Nomie22
Perth, Australia
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed May 30, 2018

I have flown on Air Asia several times via KL to various destinations. My experience has been that they are generally on time on thereabouts. I generally add the check-in baggage option and strongly recommend the Quite Zone for long haul over night flights. My check-in experiences have been okay and the staff have generally been friendly and helpful. IMO,...

More 
International Economy Perth - Phuket

Helpful?
Thank RobbofromPerth
Monaco-Ville, Monaco
Level 6 Contributor
316 reviews
96 helpful votes
Reviewed May 29, 2018 via mobile

Took a while to check-in/drop bag even though online check in was done prior to departure date. The flight was once again delayed. It had been second occasion whereby the flight is delayed. The previous trip in Feb 18 the same thing happened and changed of departure gate. Wonder if Air Asia plane leaving Don Muang could be on time...

More 
Southeast Asia Economy Bangkok - Kuala Lumpur

Helpful?
Thank FitVixenJ
Perth, Australia
Level 5 Contributor
48 reviews
14 helpful votes
Reviewed May 28, 2018

We have had several flights to and fro on flat beds, . Fare includes meals and 40 kg luggage. fare gives you use of air asia lounge in KL

International Business Class Kuala Lumpur - Perth
Helpful?
Thank NishanJayawardena
See travel tips for airlines
“Don’t fly by Air Asia.”
VadimM67, 30 Jun 2018 | Read review
“Upgrade to the Quiet Zone or Business on late night or long haul flights”
RobbofromPerth, 30 May 2018 | Read review
“Book food online before travelling”
nevillebutler, 21 May 2018 | Read review
“Don't fly Air Asia X”
605kathm, 3 May 2018 | Read review
“ถ้าจะนั่ง Hot Seat ให้เลือกตรงกลาง เพราะที่วางขาจะกว้างกว่าฝั่งริมหน้าต่าง ส่วนโซนเงียบจะไม่เปิดไฟและขายของ”
arichaim, 14 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - Thai AirAsia X
Thai AirAsia X (XJ) is a Thai low-cost carrier that is the long haul arm of Thai AirAsia. It is also the sister airline to Malaysian-based AirAsia X. It operates from a hub at Don Mueang International Airport (DMK) and flies to four other destinations: Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX) in Japan; Seoul’s Incheon International Airport (ICN) in South Korea; and Shanghai Pudong International Airport (PVG) in China. Thai AirAsia X has a fleet of six Airbus A330-300 aircraft, each of which is configured with a premium economy cabin and an economy cabin.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

29 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (29)
Viewed
View from Window (7)
Viewed
Seat (5)
Viewed
Cabin (3)
Viewed
Airport (5)
Viewed
Food and Drink (1)
Viewed
Our fleet (1)
Viewed
Other (7)