We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

AirAsia - Thai AirAsia X


140 reviews
Headquarters: Don Mueang International Airport, Bangkok Thailand Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

140 Reviews from our TripAdvisor Community

Write a Review

140 reviews from our community

Filter reviews by popular destinations:
All reviews Bangkok Kuala Lumpur Tokyo Phuket Osaka Coolangatta Auckland Perth Melbourne Denpasar Chiang Mai Sydney Seoul Taipei
Traveller rating
Cabin
  • (66)
  • (0)
  • (13)
  • (0)
Route
  • (35)
  • (25)
  • (7)
  • (5)
  • (4)
  • More
Language
  • More
Showing 79: English reviews
Brisbane, Australia
Level 6 Contributor
134 reviews
54 helpful votes
Reviewed 1 week ago

We had seats allocated to us via web checkin in different rows and even though customer service through facebook wouldn't change them, the girl at the checkin counter did. It was a large plane with enough empty seats that a lot of passengers moved to empty seats. My husband is 6' 2" and just had enough room for his knees...

More 
International Economy Coolangatta - Bangkok

Helpful?
Thank SuzeBrisbane
Perth
Level 5 Contributor
8 reviews
5 helpful votes
Reviewed 1 week ago

One day before my outward flight I received an email notification that my flight had been cancelled. I checked on SkyScanner and sure enough the flight no longer shows in the schedule. I was given the one option of taking the next flight some 4 hours later. What choice did I have? This meant my onward flight connection at KL...

More 
International Economy Perth - Bangkok

Helpful?
Thank Nelson C
Bangkok, Thailand
Level 5 Contributor
48 reviews
10 helpful votes
Reviewed October 13, 2018

I took Premium Flat Bed seat on Thai Air Asia X to KIK Osaka recently, and I was happy with their service and had comfortable flight which arrived on time despite the strong typhoon and airport closure just a few hours before landing.

North Asia Business Class Bangkok - Osaka
Helpful?
Thank Khampi
Bangkok, Thailand
Level 4 Contributor
18 reviews
11 helpful votes
Reviewed October 9, 2018 via mobile

Again with Thai Air Asia X, Love the way you manage customer to boarding, ground staff and cabin crew are helpful. Definitely fly with XJ again when we have chance. See you soon!!

North Asia Economy Bangkok - Seoul
Helpful?
Thank imaNanPotter
Chiang Rai Province, Thailand
Level 6 Contributor
125 reviews
104 helpful votes
Reviewed September 27, 2018

First time i have flown air asia x on international route . Tried to save money to stay at the Hilton hotel.First flight was from Chiang Rai to Bangkok. My knees were pressed against the the seat in front of me, absolutely no room at all.The meal was a cheap rice and chicken that tasted like it was months old...

More 
North Asia Economy Chiang Rai - Tokyo

Helpful?
Thank kevinjohnbarker
Level 5 Contributor
49 reviews
15 helpful votes
Reviewed August 29, 2018 via mobile

What the hell!? This is the first time in my life to have stewardess walking through the aisles spraying aerosols to kill potential bugs. OMyGosh! The warning to cover your moth and nose didn’t come until they had already it. People were couching, babies started crying. You could see the spray in the air as well. Really not a nice...

More 
Trans-Tasman Economy Auckland - Coolangatta

Helpful?
Thank Yaminah J
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed July 29, 2018

All okay - basic airline with cheap fares, get you there no fuss. I am a FF and this is just a base service, no food or anything, we were down the back and when you hit turbulence, better up front of the aircraft..

Southeast Asia Economy Phuket - Ho Chi Minh City
Helpful?
Thank Richard M
Savannah, Georgia
2 reviews
6 helpful votes
Reviewed July 18, 2018

Very disappointed with Air Asia as a frequent flyer after last experience. Online check-in had errors and glitches which did not allow me to checkin early, charged 40,000 yen at airport. Showed pictures of website glitches and errors, airline does not care or understand. Then I was accidentally tripled charged on my return flight baggage. Had 5 transactions for baggage...

More 
Southeast Asia Economy Tokyo - Phuket

Helpful?
1 Thank Rebeca M
Level 3 Contributor
19 reviews
8 helpful votes
Reviewed July 8, 2018 via mobile

I was asleep for the whole flight ... but they ran out of food ... and was an okay flight .. long one though...

Southeast Asia Economy Seoul - Bangkok
Helpful?
Thank Azaleah Joanne A
Hilton, United Kingdom
Level 6 Contributor
229 reviews
88 helpful votes
Reviewed July 5, 2018 via mobile

Picked up a super cheap ticket to fly from DMK to Tokyo and following a delay from Bali DPS we got a meal voucher and extra leg room seats. The flight was very empty so we were also able to take advantage of more seats to be able to sleep comfortably by making our own economy flatbed. Don't expect any...

More 
North Asia Economy Bangkok - Tokyo

Helpful?
Thank mids1985
See travel tips for airlines
“Do counter check in to ensure you get seats together”
SuzeBrisbane, 6 Nov 2018 | Read review
“there are no tips as it is a bad airline”
kevinjohnbarker, 27 Sep 2018 | Read review
“Don’t fly by Air Asia.”
VadimM67, 30 Jun 2018 | Read review
“Upgrade to the Quiet Zone or Business on late night or long haul flights”
RobbofromPerth, 30 May 2018 | Read review
“Book food online before travelling”
nevillebutler, 21 May 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - Thai AirAsia X
Thai AirAsia X (XJ) is a Thai low-cost carrier that is the long haul arm of Thai AirAsia. It is also the sister airline to Malaysian-based AirAsia X. It operates from a hub at Don Mueang International Airport (DMK) and flies to four other destinations: Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX) in Japan; Seoul’s Incheon International Airport (ICN) in South Korea; and Shanghai Pudong International Airport (PVG) in China. Thai AirAsia X has a fleet of six Airbus A330-300 aircraft, each of which is configured with a premium economy cabin and an economy cabin.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

47 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (47)
Viewed
Food and Drink (3)
Viewed
View from Window (7)
Viewed
Seat (5)
Viewed
Cabin (3)
Viewed
Airport (5)
Viewed
Our fleet (1)
Viewed
Other (23)