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Southern Airways Express


76 reviews
Headquarters: PO Box 10, Southaven, MS 901-672-7820 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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76 Reviews from our TripAdvisor Community

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76 reviews from our community

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Showing 75: English reviews
Level 2 Contributor
6 reviews
6 helpful votes
Reviewed 2 weeks ago

Great flight. I'm a repeat customer. I have no complaints. it was a smooth flight. About 45 minutes into the flight the pilot turned to check on us, making sure we were all good. Coming back from AR, was good flight, it was a sunny day and what a great view! Thank you Southern! Looking forward to flying again soon!

Date of travel: March 2019
Domestic Economy Dallas - Harrison
Helpful?
Thank Carol-Ann S
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Absolutely awful flight experience and even worse customer service. We were supposed to have a short connection in Hagerstown to refuel, but that connection turned into a 3 1/2 hour connection, where only ONE lady knew what was going on and would only come back every hour and a half just to let us know she wasn’t sure what was...

Date of travel: March 2019
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Domestic Economy Baltimore - Pittsburgh

Helpful?
1 Thank Tarra-Olfat
Level 6 Contributor
225 reviews
33 helpful votes
Reviewed February 14, 2019 via mobile

Wow the flight was great from start to finish. Pilot took off perfectly smooth couple of bumps till reaching altitude then a great flight with wonderful sunset view, landing was as perfect as take off. Left on time and arrived on time. Seats lean back too far for me so leaning back and using the headrest was not feasible. Would...

Date of travel: February 2019
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Domestic Economy West Palm Beach - Tampa

Helpful?
1 Thank lmeK4771CT
1 review
1 helpful vote
Reviewed January 20, 2019

I cannot express how professional, respectful and polite the people of Southern Airways Express are. I am retired now, but during my working years I flew over a million miles and I can easily list Southern Airways Express as one of the best airlines I have ever flown.

Date of travel: January 2019
Domestic Economy DuBois - Baltimore
Helpful?
1 Thank Jim V
Palm Beach Gardens, United States
Level 1 Contributor
4 reviews
Reviewed January 15, 2019

Look, in terms of aesthetics, you get what you pay for. The plane is by no means modern or new, and the pilot is young. However, the airport terminal is private and not apart of the regular airport system. I arrived 15 minutes before my flight, was greeted kindly, boarded with no issues, and had a very safe and enjoyable...

Date of travel: December 2018
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Domestic Economy West Palm Beach - Key West

Helpful?
Thank rjarrodp
Pennsylvania
Level 6 Contributor
142 reviews
96 helpful votes
Reviewed January 13, 2019

The wife was going to fly in the afternoon. I called 2 hours before the flight and made sure they were on because I've heard of horror stories of their cancellations. I booked the flight. Began the drive to Lancaster and receive a cancellation shortly on the way. They would not refund the fare ("you can use it up to...

Date of travel: March 2018
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Domestic Economy Lancaster - Baltimore

Helpful?
Thank mahiman03
Jacksonville, Florida
1 review
Reviewed December 31, 2018 via mobile

I was surprised when I saw the airplane. It was a nine-seater. The pilots did a great job and I had a lot of fun. No bathroom, no snacks, but a great adventure. It was a beautiful flight!

Date of travel: December 2018
Domestic Economy Pittsburgh - Baltimore
Helpful?
Thank sueannesvaca
Level 1 Contributor
1 review
2 helpful votes
Reviewed December 27, 2018

Could have walked there faster with all the delays, horrible customer service, cancellations...had it all with an extremely RUDE staff.

Date of travel: January 2018
Domestic Economy Pittsburgh - Altoona
Helpful?
2 Thank Dawn G
Titusville
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed December 17, 2018

This very affordable flight from Franklin to Pittsburgh is the perfect connecting flight that originates relatively close to my home and gets me to a larger airport to catch a flight to my final destinations. Not only that but this particular airport offers free parking which more than pays for the flight !

Date of travel: November 2018
Domestic Economy Franklin - Pittsburgh
Helpful?
Thank A5262ATscotts
DuBois
Level 5 Contributor
55 reviews
9 helpful votes
Reviewed December 17, 2018 via mobile

We flew to Pittsburgh from Dubois and back for $29 per person each way. We were away for a week. Couldn't have driven there and back and parked for a week for $126. So nice to fly home instead of driving after a long trip. All the staff and pilots were great.

Date of travel: August 2018
Domestic Economy DuBois - Pittsburgh
Helpful?
Thank DuBoisMoe
See travel tips for airlines
“Bring you own snacks/food/beverage, this is a no frill airline, if you're looking for that then fly the big boys and pay for it!”
J2175HXcarols, 4 Mar 2019 | Read review
“Relax and enjoy the flight.”
jimvZ9867WB, 20 Jan 2019 | Read review
“Be prepared if they cancel”
mahiman03, 13 Jan 2019 | Read review
“There is no choice for legroom--this plane had 4 seats..No food, no beverage, no comfort..just headache”
DawnG1326, 27 Dec 2018 | Read review
“Watch your weight. They assign seats based upon your weight. So if you are a heavy person like me, you would probably get the exit row.”
hexagonrobber, 4 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Southern Airways Express
Memphis, Tennessee-based Southern Airways Express (9X) is a commuter airline that flies to about 20 destinations in the Southern and Mid-Atlantic regions of the United States. It operates from hubs at Destin Executive Airport (DSI), Memphis International Airport (MEM), Pittsburgh International Airport (PIT) and Baltimore Washington International Airport (BWI). Its fleet consists of 14 Cessna 208 Caravan aircraft and nine Piper PA-31 Chieftains, each of which hold nine passengers. In 2016, Southern Airways Express acquired Sun Air Express (6G).
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