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NewLeaf [no longer operating - merged into Flair Airlines]


89 reviews
Headquarters: 128-2000 Wellington Avenue, Kelowna, British Columbia R3H 1C1 Canada Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)

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89 reviews from our community

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Showing 89: English reviews
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago

If I could give it a 0 I would. Save yourself the trouble, it's better to spend a little more money and book with a more trustworthy and reputable airline such as Air Canada or WestJet. I booked a flight for my grandparents to come to visit me in BC. They do not speak any English and relied on a...

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Domestic Economy Calgary - Vancouver

Helpful?
Thank Nessa F
Moncton, Canada
2 reviews
Reviewed 1 week ago via mobile

Had to cancel a trip and rebook due to a funeral....received the travel credit after fighting for 2 weeks....then for the past 10days have been trying to use said travel credit which will expire next month and noone can/will help me. Call centers (there are different numbers you can call with a 204 area code) tell me I cannot use...

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Domestic Economy Halifax - Edmonton

Helpful?
Thank shisharachrb
2 reviews
Reviewed 1 week ago via mobile

Checked in baggage is missing. Waited half hour at the Flair desk in the airport, there is no one showing up. Only given a phone number from the airport info desk to call. No one ever answer the phone, no one reply email, I don’t know what to do!!!! Never flight with this airline.

Domestic Economy Vancouver - Calgary
Helpful?
Thank Catherine C
1 review
Reviewed 2 weeks ago via mobile

Do not use this company. On my way to BC they added 3 stops. On my way home I extended my trip by 2 weeks. The cost was to be 125 plus fare difference to change the ticket all good right? LoL... I chose a flight home that cost the same 199 leaving 125 owing right? So there is 72...

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Domestic Economy Kelowna - Toronto

Helpful?
Thank Under Privilege... G
Edmonton, Canada
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

I recently flew from abbortsford to edmonton .The staff at the airport and air hostesses in the plane are so rude,RACIST,non-cooperating,ignorant,impolite even with little kids too.I will not recommend this airlines as i feel self-respect is important than money.

Domestic Economy Abbotsford - Edmonton
Helpful?
1 Thank ManiGh
Jasper, Canada
Level 4 Contributor
43 reviews
20 helpful votes
Reviewed 3 weeks ago via mobile

Flair's seats are clearly made by Lulu Lemon; they only fit if you have a small or x-small waist! The most uncomforable flight of my life! The worst customer service. And the plane itself seemed very unsafe and sketchy. I will never fly with them again even if it were free. I could go on for hours about how terrible...

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Domestic Economy Edmonton - Hamilton

Helpful?
2 Thank Joe D
1 review
Reviewed 3 weeks ago via mobile

Absolutely the worst airline on the planet they rip you off I got to the airport for my flight 55 minutes before the flight and there was no one there at their counter to print boarding pases. Will never use this company ever again. Also if you have the option of 100 more for another flight compared to flair air...

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Domestic Economy Vancouver - Calgary

Helpful?
Thank Malik R
Edmonton, Canada
2 reviews
1 helpful vote
Reviewed 4 weeks ago

SCAMMERS !!!!Worst Customer Service EVER!!! So I booked a flight for my daughter to come see me from Victoria BC to Edmonton. I had NO IDEA they had to be there 2 hours before hand. I told my daughter be there 1 hour before. She got to the counter and cause she was 5 min over the deadline of checking...

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Domestic Economy Victoria - Edmonton

Helpful?
1 Thank jenae79
Calgary, Canada
1 review
1 helpful vote
Reviewed 4 weeks ago via mobile

Standard cabin baggage is not allowed they want extra money 35$ asked them ok can I check as normal bag which is 25$ they are like no as you have already checked in website doesn't allow you. There was a passenger before me they charged 10$ so that they can print a boarding pass. It looks like even a simple...

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Domestic Economy Edmonton - Hamilton

Helpful?
1 Thank maestrorocky5
1 review
1 helpful vote
Reviewed 4 weeks ago via mobile

This airline is not worth the savings. On my arrival in Vancouver the entire plane was waiting for our luggage for over an hour - a representative had to come out and ask us why we were still standing around the carousel and was shocked to discover nothing had arrived. This is in addition to a 2 hr delay prior...

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Domestic Economy Calgary - Vancouver

Helpful?
1 Thank Christina P
See travel tips for airlines
“Do not book with this company if you miss your flight they keep your money and no refunds!!”
jenae79, 21 Jul 2018 | Read review
“Make sure you have all your documents on hand and be prepared for a rough flight”
carmaniaj, 30 May 2018 | Read review
“Bring your own food and drinks. Expect economy and expect a good flight! There is no first class with this airline.”
537rebeccab, 7 May 2018 | Read review
“For any questions, email them. I received a phone call back from my email while I was on hold on the phone!”
g0lfergirl5, 20 Apr 2018 | Read review
“travel with faith and your own risk”
chrisaX3733RA, 9 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About NewLeaf [no longer operating - merged into Flair Airlines]
Founded in 2015, NewLeaf (F8) is a Winnipeg-based ultra low-cost carrier. It operates from a hub at Winnipeg James Armstrong Richardson International Airport (YWG), with bases at Kelowna International Airport (YLW) and John C. Munro Hamilton International Airport (YHM). Other destinations include Abbotsford, Calgary, Edmonton and Halifax. NewLeaf is a virtual airline, meaning all flights are operated by Flair Airlines (F8) using its fleet of Boeing 737-400 aircraft.
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