We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

NewLeaf [no longer operating - merged into Flair Airlines]


93 reviews
Headquarters: 128-2000 Wellington Avenue, Kelowna, British Columbia R3H 1C1 Canada Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)

93 Reviews from our TripAdvisor Community

93 reviews from our community

Filter reviews by popular destinations:
All reviews Edmonton Vancouver Hamilton Abbotsford Toronto Kelowna Winnipeg Calgary Victoria Halifax
Traveller rating
Cabin
  • (93)
  • (0)
  • (0)
  • (0)
Route
  • (92)
  • (1)
  • (0)
  • (0)
  • (0)
  • More
Language
Showing 93: English reviews
Maple Creek, Canada
1 review
1 helpful vote
Reviewed October 11, 2018 via mobile

I would recommend not using this airline (FlairAir). First time to use them flight was cheap but lay over in Winnipeg was bad enough but to find out 30 min after we landed that our flight onto Hamilton was delayed 5 hours. Was no announcements made at the airport and never voulintarily offered any compensation. Had to go to other...

More 
Domestic Economy Calgary - Hamilton

Helpful?
1 Thank 76colin
Toronto, Canada
1 review
1 helpful vote
Reviewed October 11, 2018 via mobile

They lied to me about the time my connecting flight was arriving. Then they kept pushing back the arrival time and then they cancelled the damn flight! PLEASE DO NOT FLY WITH THESE GUYS THEY SUCK!!!!! SPEND the extra dollars and fly with air Canada

Domestic Economy Toronto - Victoria
Helpful?
1 Thank rfoxx3
Edmonton, Canada
1 review
2 helpful votes
Reviewed August 24, 2018 via mobile

We had to travel from Edmonton to Victoria for a funeral. On our way back to Victoria to catch our return flight the road was closed due to a fatality accident on Aug 22. We were told by hiway officials the road would be closed for at least 6 hours as a investigation was being conducted. This is the only...

More 
Domestic Economy Victoria - Edmonton

Helpful?
2 Thank leakeyhydraulics
1 review
1 helpful vote
Reviewed August 24, 2018 via mobile

On August 13 I flew Vancouver to Calgary during my summer break from school. I arrived in Calgary and waited for my luggage and it was not there. Finally a Flair representative showed up and she had me fill out a form for the lost luggage. They could not contact YVR to see if the bag was there. It is...

More 
Domestic Economy Vancouver - Calgary

Helpful?
1 Thank Kayleigh B
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed August 12, 2018

If I could give it a 0 I would. Save yourself the trouble, it's better to spend a little more money and book with a more trustworthy and reputable airline such as Air Canada or WestJet. I booked a flight for my grandparents to come to visit me in BC. They do not speak any English and relied on a...

More 
Domestic Economy Calgary - Vancouver

Helpful?
1 Thank Nessa F
Moncton, Canada
2 reviews
2 helpful votes
Reviewed August 10, 2018 via mobile

Had to cancel a trip and rebook due to a funeral....received the travel credit after fighting for 2 weeks....then for the past 10days have been trying to use said travel credit which will expire next month and noone can/will help me. Call centers (there are different numbers you can call with a 204 area code) tell me I cannot use...

More 
Domestic Economy Halifax - Edmonton

Helpful?
2 Thank shisharachrb
2 reviews
Reviewed August 8, 2018 via mobile

Checked in baggage is missing. Waited half hour at the Flair desk in the airport, there is no one showing up. Only given a phone number from the airport info desk to call. No one ever answer the phone, no one reply email, I don’t know what to do!!!! Never flight with this airline.

Domestic Economy Vancouver - Calgary
Helpful?
Thank Catherine C
1 review
3 helpful votes
Reviewed August 6, 2018 via mobile

Do not use this company. On my way to BC they added 3 stops. On my way home I extended my trip by 2 weeks. The cost was to be 125 plus fare difference to change the ticket all good right? LoL... I chose a flight home that cost the same 199 leaving 125 owing right? So there is 72...

More 
Domestic Economy Kelowna - Toronto

Helpful?
3 Thank Under Privilege... G
Edmonton, Canada
1 review
1 helpful vote
Reviewed August 2, 2018 via mobile

I recently flew from abbortsford to edmonton .The staff at the airport and air hostesses in the plane are so rude,RACIST,non-cooperating,ignorant,impolite even with little kids too.I will not recommend this airlines as i feel self-respect is important than money.

Domestic Economy Abbotsford - Edmonton
Helpful?
1 Thank ManiGh
Jasper, Canada
Level 4 Contributor
43 reviews
21 helpful votes
Reviewed July 26, 2018 via mobile

Flair's seats are clearly made by Lulu Lemon; they only fit if you have a small or x-small waist! The most uncomforable flight of my life! The worst customer service. And the plane itself seemed very unsafe and sketchy. I will never fly with them again even if it were free. I could go on for hours about how terrible...

More 
Domestic Economy Edmonton - Hamilton

Helpful?
3 Thank Joe D
See travel tips for airlines
“Do not book with this company if you miss your flight they keep your money and no refunds!!”
jenae79, 21 Jul 2018 | Read review
“Make sure you have all your documents on hand and be prepared for a rough flight”
carmaniaj, 30 May 2018 | Read review
“Bring your own food and drinks. Expect economy and expect a good flight! There is no first class with this airline.”
537rebeccab, 7 May 2018 | Read review
“For any questions, email them. I received a phone call back from my email while I was on hold on the phone!”
g0lfergirl5, 20 Apr 2018 | Read review
“travel with faith and your own risk”
chrisaX3733RA, 9 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About NewLeaf [no longer operating - merged into Flair Airlines]
Founded in 2015, NewLeaf (F8) is a Winnipeg-based ultra low-cost carrier. It operates from a hub at Winnipeg James Armstrong Richardson International Airport (YWG), with bases at Kelowna International Airport (YLW) and John C. Munro Hamilton International Airport (YHM). Other destinations include Abbotsford, Calgary, Edmonton and Halifax. NewLeaf is a virtual airline, meaning all flights are operated by Flair Airlines (F8) using its fleet of Boeing 737-400 aircraft.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1 photo of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1)
Viewed
Other (1)