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Laser Airlines


99 reviews
Headquarters: Simon Bolivar International Airport, Caracas Venezuela 011 58 501-5273700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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99 Reviews from our TripAdvisor Community

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99 reviews from our community

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Showing 10: English reviews
Baruta, Venezuela
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 4 weeks ago

It was on time. Service and airplane are average and poorly maintained. One of few airlines available in Venezuela.

Date of travel: November 2018
International Economy Caracas - Santo Domingo
Helpful?
Thank educomb
Caracas, Venezuela
Level 5 Contributor
81 reviews
6 helpful votes
Reviewed October 9, 2018

they use a small airplane(737-400)but with relative confort.This particular trip was on time with good information to the public and the service onboard was good( including scotch and vodka for free)

Date of travel: October 2018
International Economy Caracas - Miami
Helpful?
Thank takimoi
Caracas, Venezuela
Level 6 Contributor
106 reviews
25 helpful votes
Reviewed June 7, 2018 via mobile

This Is the worst airline I have ever been on. They cancel flights frequently with the consequent delays in following flights nd people left behind. No pre assigned seats. Four and a half hour wait to tell us that maybe we’ll leave tomorrow either at 8 am or 3 pm according to where they can place us. Treated like cattle...

Date of travel: June 2018
More 
International Economy Miami - Caracas

Helpful?
Thank dmayoral1
Miami, Florida
Level 4 Contributor
15 reviews
Reviewed June 6, 2018 via mobile

I had to said the staff is very good they smile and food service is great, I was surprised that they serve full lunch and not just pretzels, a big thumbs up Now the airplane is another story, let me put it this way it’s something to take you from point A to point B -_-

Date of travel: May 2018
International Economy Miami - Caracas
Helpful?
Thank luisa902
Panama City, Panama
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed May 21, 2018

Great service, web check in available. Affordable. No waiting lines at check in. Actually we got earlier at our destination. Good food. I definitely will fly with them again.

Date of travel: March 2018
Central America Economy Caracas - Panama City
Helpful?
Thank Debilindag
Caracas, Venezuela
Level 6 Contributor
106 reviews
25 helpful votes
Reviewed March 16, 2018 via mobile

This is the second time I fly with laser and the second time it’s had over 2 hours delay. No explanation given. Also they made us get out of the waiting g room so they could set up their own checkpoint. 35 minutes of another line and the 3 rd check. Most of personal are nice

Date of travel: March 2018
International Economy Caracas - Miami
Helpful?
Thank dmayoral1
Caracas, Venezuela
Level 6 Contributor
146 reviews
33 helpful votes
Reviewed January 29, 2018

It is old plane, with a nice crew, beverages on board, good web check in and a good counter service. Their only problem is that they charge you in cash the airport Tax, $30 arriving and $53 at the departure

Date of travel: December 2017
International Economy Caracas - Santo Domingo
Helpful?
Thank joseaa944
Caracas, Venezuela
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed January 19, 2018

NO complaint about the plane, clean in the inside. Flight very quiet and puntual. Only problem was the waiting time to check in in the Aruba Airport counter. Long lines moving very slow.

Date of travel: December 2017
International Economy Aruba - Caracas
Helpful?
Thank Ramon A
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed December 2, 2017

Excellent...... It's good to know that we have another Airline to that fly from Caracas to the US..... and I recomendad

Date of travel: November 2017
International Economy Caracas - Miami
Helpful?
Thank Ileana B
Level 3 Contributor
12 reviews
Reviewed August 29, 2017

After having a hard time to find a reservation for one of the few flights to USA (American, Sta Barbara, and Laser Airlines)we were lucky to find two seats on Laser Airlines, which we used for the first time for our frequent trips to the U.S. and Europe, we were surprised to find comfortable seats, better food than average and...

Date of travel: August 2017
More 
International Economy Caracas - Miami

Helpful?
Thank Dagmar K
See travel tips for airlines
“Early arrival at airport and eating something in airport before flight”
ramona887, 19 Jan 2018 | Read review
“Si resuelven los problemas en tierra, la aerolínea es excelente”
miguelmartypla, 4 Jan 2019 | Read review
“viajar lo más sencillo”
1214samuel, 4 Jan 2019 | Read review
“La puntualidad los ha caracterizado, pero cuando hay retrasos de este tipo deben informar al cliente las razones”
567manuelp, 29 Dec 2018 | Read review
“colaboren tanto para abordar como para salir”
luiscarrasquel, 17 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Laser Airlines
Based in Caracas, Laser Airlines (QL) is a Venezuelan airline that offers scheduled passenger service and charter flights to a dozen destinations within Venezuela, as well as points in South America, the Caribbean and North America. It was founded in 1993 and operates from a hub at Simón Bolívar International Airport (CCS) and a focus city at Santiago Mariño Caribbean International Airport (PMV). Laser Airlines has a fleet of 13 aircraft: Six McDonnell Douglas MD-82 planes, five McDonnell Douglas MD-81 and two McDonnell Douglas DC-9-31.
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