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LEVEL


865 reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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865 Reviews from our TripAdvisor Community

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865 reviews from our community

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Showing 250: English reviews
Nice, France
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

After reading the reviews I was not overly excited about our flight from Paris to Martinique, but finally everything was good. We get food and drinks because they changed the plane at the last minute.We can recommend !

International Economy Paris - Fort-de-France
Helpful?
Thank sophiecG1830QW
Gosport, United Kingdom
Level 3 Contributor
23 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

After reading the reviews I was not overly excited about our flight from Paris to Guadeloupe. I was travelling with my two young children, and actually it was good. The seats in economy were more comfortable that a lot of the long haul flights we have been on. We pre booked meals and these were tasty. It was easy to...

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International Economy Paris - Pointe-a-Pitre

Helpful?
1 Thank KateT197
Philadelphia, Pennsylvania
Level 5 Contributor
35 reviews
17 helpful votes
Reviewed 2 days ago
NEW

This airline is operated by Iberia and was just okay. I liked it a little better than Norwegian for a cheap flight between US West Coast and Europe. I think the seats were a little roomier and there was free entertainment.The staff was very nice and helpful. The plane has just two seats on each side row and 5 in...

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International Economy Barcelona - San Francisco

Helpful?
Thank Rebecca G
North Myrtle Beach, South Carolina
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

What a joke, I booked through American, plane was advertised as Iberia, I get on and it is the ultimate no frills cattle car. They charge you for water! They should have charged all the passengers who had not showered in days extra airfare. The plane sounded like it was falling apart. Worst travel experience in over 50 years of...

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International Economy Boston - Barcelona

Helpful?
1 Thank volcane6588
LEVEL, Manager at LEVEL, responded to this review

Hi volcane6588, we're sorry it wasn't clear on the aa.com website that you would be travelling with us. There are free glasses of water near the galleys that you can help yourself to. With regards to our planes, they are new so we're quite surprised that you're saying they're falling apart and if you have more details on what exactly...

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International Economy Boston - Barcelona

Venice, Italy
Level 6 Contributor
245 reviews
72 helpful votes
Reviewed 6 days ago
NEW

A low-cost flight with no gimmicks, staff very friendly and helpful, even managed to keep the passenger calm during the delayed take-off (not caused by the airline !).

Europe Economy Venice - Vienna
Helpful?
Thank Tom K
LEVEL, Manager at LEVEL, responded to this review

Thank you Tom K!

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Europe Economy Venice - Vienna

San Francisco, California
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

I have nothing positive to say: (1) I’m 5’10” and had NO leg room. (2) I paid extra to pick my seat, and ended up getting moved to the middle row on both legs of my flight. (3) Food was subpar. (4) Long lines at the airport because they don’t have electronic Checkin at the airport. We thought we were...

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International Economy San Francisco - Barcelona

Helpful?
Thank marieholvick
LEVEL, Manager at LEVEL, responded to this review

We're sorry it wasn't clear that you were flying with us - please feed this back to the site/agent you booked your flight through. Online check-in is available if you don't want to visit a check-in desk at the airport. Thank you.

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International Economy San Francisco - Barcelona

nyc
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed 1 week ago
NEW
via mobile

Arrived to the airport to find out that it was not an iberia flight and it was leaving 3 days later! Iberia completely "washed their hands" because i bought the ticket in orbitz (which could have me move to the Norwegian flight) and i had to buy a Norwegian ticket twice the value Always fly Norwegian.. They are the most...

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International Economy Paris - Newark

Helpful?
1 Thank cajgart
LEVEL, Manager at LEVEL, responded to this review

Hello cajgart, thanks for your comments. However, we're a little confused that you had a booking with us but then it was leaving 3 days later. As you booked this with Orbitz, please speak to them directly about your booking and the communications you received.

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International Economy Paris - Newark

New York City, New York
Level 2 Contributor
7 reviews
8 helpful votes
Reviewed 1 week ago

I'm not sure what's the purpose of replying to my review asking me to contact them if they cannot be reached. when i called the 1-800-772-4642 number regarding : FlyWithLEVEL, Manager at LEVEL, responded to this review Hi Amyljay121, as you booked with Justfly and not directly, the booking would have belonged to Justfly and any correspondence would have been...

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International Economy Newark - Paris

Helpful?
Thank Amyljay21
LEVEL, Manager at LEVEL, responded to this review

Hi Amyljay21, we're sorry you're having difficulties finding the information so here's a step-by-step guide which should help: go to flylevel.com and then click on Contact Us. Under 'By webform', click on the link in the first sentence, it will say 'If you would like to contact us regarding any matter for which you cannot find an answer on our...

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International Economy Newark - Paris

1 review
Reviewed 1 week ago

250 Euros at the counter for 2 baggages of 3 passengers is way to much. After corresponding with the airline by Email they just said that they have complied at all times with their Conditions of Carriage and the current European air travel regulation. Thats not true!! The way LEVEL wants to make money is a huge insolence. Never ever...

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Europe Economy Palma de Mallorca - Vienna

Helpful?
Thank Connector65468927914
LEVEL, Manager at LEVEL, responded to this review

Hi Connector65468927914 - on our website, we do offer various fare prices on our short haul flights (e.g. Basic does not include checked bags, Optima includes seat selection and checked bag) so customers to choose how they want to travel. If you choose the Basic fare, you're still shown the option to add bags. We always recommend customers purchase bags...

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Europe Economy Palma de Mallorca - Vienna

New York City, New York
Level 4 Contributor
10 reviews
19 helpful votes
Reviewed 1 week ago

I purchased a return ticket EWR-ORY with paid 1 check-in luggage on each sector. I had successfully pre-checked in 24 hours prior to departure & printed my boarding pass at home. When I arrived at the airline counter at EWR 3 hours before my flight departure, the ticketing agent received an error message on her computer resulting to her not...

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International Economy Newark - Paris

Helpful?
8 Thank Jomkesana
See travel tips for airlines
“The website makes it really difficult yo check in online if you are American. Be prepared to do everything in the airport.”
rebeg2015, 14 Nov 2018 | Read review
“Just to buy Iberia/Level”
Amyljay21, 8 Nov 2018 | Read review
“Fly with another airline!”
Jomkesana, 4 Nov 2018 | Read review
“Use a different carrier, you think your flying Iberia. Orbitz doesn't tell that you either. Beware of the bait and switch.”
12voltman2014, 3 Nov 2018 | Read review
“for all the add ons you have to pay for you are better off with another flight, and for your safety too.”
Amyljay21, 1 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About LEVEL
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN) and Paris Orly (ORY). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina and Los Angeles (LAX); Boston (BOS) and Oakland (OAK) San Francisco in the United States. It will also start flying between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). The airline’s fleet consists of two Airbus A330-200 aircraft, which will increase to five this summer. Each of which has 21 seats in its premium economy cabin and 293 seats in its economy cabin.

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