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LEVEL (airline)


237 Reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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237 Reviews from our TripAdvisor Community

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237 reviews from our community

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Showing 52: English reviews
Natick, Massachusetts
2 reviews
Reviewed today
NEW

We've been anxiously awaiting a direct flight from Boston to Barcelona; always having to throw in a stop and an extra leg makes for a long, tiring day. So when this flight appeared, we jumped at it, especially considering the low price. Level is a new airline, apparently owns only two (new) planes, and services Boston, Barcelona, San Francisco, and...

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International Economy Boston - Barcelona

Helpful?
Thank LetsGoRed75
Central Coast California
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed today
NEW

A great way to get from Los Angeles to Barcelona. We flew premium economy and that's the only way I would fly Level. There are definitely advantages besides more leg room and wider seats to flying premium economy. We did not wait in any lines to check our bags or get on the plane. Our luggage was the first bags...

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International Premium Economy Los Angeles - Barcelona

Helpful?
Thank Go9ersjrh
Boston, Massachusetts
Level 2 Contributor
5 reviews
Reviewed 5 days ago
NEW

I admit I was nervous and skeptical - I read EVERY ONE OF THE REVIEWS below mine 2-3 times (which did not help my anxiety) before taking this flight. To be honest, it was my only option for booking a flight home because 1. I waited too long to book 2. the price fit my budget 3. it was direct....

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International Economy Barcelona - Boston

Helpful?
Thank FrancesValerie
Lebanon
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed 6 days ago
NEW
via mobile

Flight was 3 hour delay, gaining new Information was slow. Minimal care on the flight, the flight attendants didn’t seem to like their jobs, except for the head attendant who tried to help with our problem, which was, our preflight reservation said we paid for “in cabin meals”, but the flight attendants schedule said otherwise. It was an 8.5 hour...

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International Economy Barcelona - Boston

Helpful?
Thank kytraveler_13
Barcelona, Catalonia, Spain
Level 6 Contributor
90 reviews
83 helpful votes
Reviewed 1 week ago

Being a low-cost child of another company, contacting the airline for queries was complicated. Some basic data like baggage specs and meal availability had to be exhaustively searched when they should be availabe at a glance/click. Some features may lead to confusion (e.g. we booked a fare which included meals but further down the booking process we were offered to...

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International Economy Barcelona - Oakland

Helpful?
Thank nobradors
1 review
1 helpful vote
Reviewed 1 week ago

I flew on the inaugural flight from Boston to Barcelona on March 28th and returned to Boston on the 11th. The total roundtrip cost was $345, which is a steal for transatlantic flights. Like other reviews have said, they charge extra for everything (including water), so plan accordingly. The flight itself was tolerable, the seats weren't the most comfortable but...

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International Economy Boston - Barcelona

Helpful?
1 Thank Grace G
Barcelona, Spain
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

I bought a ticket from Barcelona to Oakland in February, thinking I would be in good hands. Immediately after paying via credit card, I received my reservation confirmation to my email. My flight left on the 6th of April and, the night before, I was set to check-in online. After many failed attempts to access my profile (having introduced my...

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International Economy Barcelona - Oakland

Helpful?
Thank Anna R
031397
Level 6 Contributor
327 reviews
89 helpful votes
Reviewed 1 week ago via mobile

I checked in online at home then began to pack. Realized I needed a larger suitcase. Tried to change my boarding ticket at home to add luggage- couldn’t. Got to the airport and they charge $55 for a piece of luggage!! ($10 more than on line) The women who took my credit card said I should have called and someone...

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International Economy Los Angeles - Barcelona

Helpful?
Thank kpocampo
LEVEL (airline), Community Manager at LEVEL (airline), responded to this review

Hi there, we appreciate your feedback and thank you for sharing your LEVEL experience with other customers. At LEVEL we do recommend that you purchase your baggage online before you travel and we’re sorry you were unable to do it at the time.

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International Economy Los Angeles - Barcelona

Olympia, Washington
2 reviews
1 helpful vote
Reviewed 1 week ago

Beware this airline. Tiny seats for long flights. Large extra charges for everything. Tried to get the lower fee by reserving luggage in advance, but the website didn't work. Took a screenshot of my attempt to purchase the bags to try to get lower price at the airport. They didn't care and were quite rude about it. On the return...

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International Economy Oakland - Barcelona

Helpful?
1 Thank lbrubaker2018
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

I flew round trip from Oakland California to Barcelona, Spain in Level Airlines “Basic Economy “ Class. Level is an offshoot of Iberia, soon to be independent. I made my reservations on Iberia and never even knew about Level until arriving at Airport and finding no Iberia counter! The flight itself was fine but is VERY budget. You will pay...

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International Economy Oakland - Barcelona

Helpful?
2 Thank Robert D
LEVEL (airline), Community Manager at LEVEL (airline), responded to this review

Hi Robert, thank you for sharing your first LEVEL airlines experience! We really appreciate your feedback on your flight and tips for other customers. Thanks, we hope to see you on board again sometime soon!

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International Economy Oakland - Barcelona

See travel tips for airlines
“Buy some nice food at the airport to bring on board. Select the XL seats if they're available (same cost as the normal aisle/window seats).”
LetsGoRed75, 23 Apr 2018 | Read review
“Leg rest is connected to bulk head seats instead of the seat in front of you. This is helpful if you are not very tall.”
Go9ersjrh, 23 Apr 2018 | Read review
“Pick a roomy seat if they are available!”
FrancesValerie, 18 Apr 2018 | Read review
“try to book row 4 or row 7 for more legroom in economy. Or book premium economy if you can.”
AllieBPetaluma, 31 Mar 2018 | Read review
“Know what options you are paying for; you get what you pay for.”
hahnecho, 20 Mar 2018 | Read review
Show next 5 travel tips 5 of 10
About LEVEL (airline)
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN) and Paris Orly (ORY). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina and Los Angeles (LAX); Boston (BOS) and Oakland (OAK) San Francisco in the United States. It will also start flying between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). The airline’s fleet consists of two Airbus A330-200 aircraft, which will increase to five this summer. Each of which has 21 seats in its premium economy cabin and 293 seats in its economy cabin.
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