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26 reviews
Headquarters: 1 InterIsland Aviation Way, TKCA 1ZZ 1 (649) 946-4999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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26 Reviews from our TripAdvisor Community

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26 reviews from our community

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All reviews Providenciales Tortola San Juan Santo Domingo Grand Turk Kingston Antigua Montego Bay St. Lucia Nassau St Martin / St Maarten Puerto Plata Santiago de los Caballeros St. Croix Dominica
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Showing 24: English reviews
1 review
Reviewed 2 weeks ago via mobile

Great small airline.. Customer service is is great.. They worked quickly to get my lost bag.. Pilots in flight JY0510 were great

Caribbean Economy St. Lucia - St. Croix
Thank Cynthia F
1 review
Reviewed 3 weeks ago via mobile

I will never fly with this airline again. They cancelled our flight we lost all connecting flights and the money we paid to fly on them. We had to stay an extra night and they did not help us out at all. After arguing forever we had to re book everything including a hotel. The customer service was the worst...

Domestic Economy Grand Turk - Providenciales

Thank Harmony W
Grand Turk
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 4 weeks ago

We have taken more round trip flights than we can count on InterCaribbean Airlines from Grand Turk to Providenciales. Staff is very friendly and always accommodating.

Domestic Economy Grand Turk - Providenciales
Thank Ed F
Indianapolis, Indiana
Level 6 Contributor
384 reviews
67 helpful votes
Reviewed September 4, 2018 via mobile

I’m 5’10”. First time I ever had to bend over to walk down an aisle. The seats are designed for small people.

Domestic Economy Providenciales - Grand Turk
Thank Scuffy13
South Caicos
1 review
Reviewed September 2, 2018 via mobile

Do not fly with intercaribbean!!! They are not reliable and very inconsiderate. Unless you want to be late or miss another flight and have lots of time and money to waste then go right ahead and fly with intercaribbean

Domestic Economy Providenciales - Grand Turk
Thank 751worldtraveler
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed September 1, 2018

Small plane with no air inside. Bag restrictions are tin (a duffel bag is too big for these planes). Customer service was bad - one of our flights got canceled and no one picked up the phone when we tried to call. The airline did put us up in a hotel when our flight was canceled. They do reply to...

Caribbean Economy San Juan - Dominica

Thank Mariam J
Road Town, Tortola
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed August 12, 2018

Gratitude to the CEO of Intercaribbean Airways for expanding air travel opportunities in the region. Things should improve when the two jet engine aircraft are brought into service. However, the customer service leaves a lot to be desired; long lines, inexperienced agents, lack of leadership (management) So, if Intercaribbean is to ever receive an excellent review, they need to work...

Caribbean Economy Santo Domingo - Tortola

Thank Maurice M
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed August 2, 2018 via mobile

My husband and I recently flew intercaribbean on a day trip for an excursion from one island to another one in the Turks & Caicos. I was not impressed with this airline. It was ok for the 20 minutes we flew but any further would really be uncomfortable. The plane carried 30 people and really cramped. It was really loud...

Domestic Economy Providenciales - Grand Turk

Thank Experience87355
Dallas, Texas
Level 4 Contributor
31 reviews
6 helpful votes
Reviewed July 10, 2018

These are no crop dusters! Solid twin-engine turbo-props, smaller than a commercial airliner, but larger and more stable than many of the caribbean puddle jumpers. Some planes are a little worn, but overall well kept and clean. They keep it simple, guide you out to your plane, make sure you have some water or something to drink, and in under...

Caribbean Economy San Juan - Tortola

Thank TexDallas
2 reviews
1 helpful vote
Reviewed July 9, 2018 via mobile

Some of the staff working in Santo Domingo airport check in counter are so slow and stupid. But there is one staff that really did the great job name Jazmin. She’s the best among the rest.

Caribbean Economy Santo Domingo - Kingston
Thank Nel M
See travel tips for airlines
“Remember you are in the islands. Relax, slow down and just enjoy.”
exclusiveescapesti, 17 Sep 2018 | Read review
“You don't really have much of a choice in the region.”
mauricemarchand, 12 Aug 2018 | Read review
“Plan for a warm aircraft cabin”
rickybobbyhawro, 13 Jun 2018 | Read review
“Book early and get a economy ticket”
DHE30PP, 12 Jun 2018 | Read review
“Don't sit in the back”
IanS521, 28 May 2018 | Read review
Show next 5 travel tips 5 of 10
About interCaribbean
Previously known as Air Turks & Caicos, interCaribbean Airways (JY) is a Turks and Caicos-based airline that operates from a hub at Providenciales International Airport (PLS). Terrance B. Lettsome International Airport (EIS) in the British Virgin Islands has been designated as a focus city. It offers scheduled passenger service to 16 destinations in Antigua and Barbuda, Bahamas, the British Virgin Islands, Cuba, the Dominican Republic, Haiti, Jamaica, Puerto Rico, St. Maarten, and Turks and Caicos Islands. interCaribbean’s fleet includes Beech 99, Beechcraft B200, Embraer EMB 120ER Brasilia, and de Havilland Canada DHC-6-300 Twin Otter aircraft. The airline was founded in 1992.
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