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Azur Air


629 reviews
Headquarters: Ul. Kozhevnicheskaya, 14, Floor 2, Moscow 115114 Russia 011 7 495 374-55-14 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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629 Reviews from our TripAdvisor Community

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629 reviews from our community

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Showing 12: English reviews
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed June 2, 2018 via mobile

Awful airline, NEVER use it or ANEX tour tour provider for your holiday. We spent 2 hrs at check in each way! Rude staff, unpredictable schedule, awful delays. VERY rude flight attendants. I called to ask for water and no one cared to come. When I asked my daughter to go and call a flight attendant (I could not do...

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International Economy Kiev - Hurghada

Helpful?
Thank Mariya077
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed May 23, 2018

I have never had so little space to sit in an airplane. I flew with the Boeing 737-900 ER passenger jet which could seat up to 212 passengers if I am correct. This means that there is very little space left between the seats. I am used to flying with low budget carriers like Ryanair and Easyjet but Azur Air...

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International Economy Dusseldorf - Hurghada

Helpful?
Thank Dennis N
Level 2 Contributor
6 reviews
Reviewed April 27, 2018

I had not long flight at night time so it was ok. was lil bit angry at Boryspol airpopt because plane was driving for very long time after that by bus, it was like we had an axcursion by plane trap (about 30 minutes after landed) but I'm not sure ist it problem of airlines or airport

International Economy Sharm El Sheikh - Kiev
Helpful?
Thank Катерина К
2 reviews
Reviewed April 18, 2018

14.04.2018 after 1 week stay at Barcelona we supposed to leave the city by a plane at 9:10 AM, but in the middle of our trip by bus organised by Anex Tour we were told that the flight is delayed for 4 hours. Noone explained the reason, they just told us that charters don't tell the reason. It's very interesting...

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Europe Economy Barcelona - Kiev

Helpful?
Thank Bohdan F
Level 2 Contributor
5 reviews
Reviewed March 15, 2018

This Airline is a completly disaster. At start broken seats keeled over, my seat neighbor was jammed by it. Problems also by landing: Broken handy carry boxes opened by wright of the luggage. Water was shooting out of the emergency lights. There are also missing some parts of the plane interior in the toilets and over the seats. Reading lights...

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International Economy Havana - Dusseldorf

Helpful?
Thank JD2DO
Level 1 Contributor
3 reviews
Reviewed March 12, 2018

I would not recommend a long flight with this company. seat seats, not much space to each other. I had that bad luck to sit on a broken chair for 10 hours.the staff is very polite there is no entertainment on the board.

International Economy Dusseldorf - Punta Cana
Helpful?
Thank marinela80
Paris, France
Level 6 Contributor
128 reviews
37 helpful votes
Reviewed March 11, 2018 via mobile

I really advise your to avoid this airline. The aircrafts are old, there are even broken pieces from the luggage storage... the service is very poor and unfriendly, there is no entertainment at all, no free food on board (only one lunch for 10hours flight) drinks are with payment, no space for your legs no space in your tablet even...

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International Economy Dusseldorf - Varadero

Helpful?
Thank Youness D
Marianske Lazne, Czech Republic
Level 2 Contributor
4 reviews
6 helpful votes
Reviewed February 28, 2018

In my opinion are these planes only for short flight. To sit for 10 hours is really difficult test. No place, no TV and only 1 drink.

International Economy Dusseldorf - Punta Cana
Helpful?
Thank Lucka777
Ferrieres, Belgium
Level 3 Contributor
11 reviews
13 helpful votes
Reviewed February 19, 2018

Azur air Very very low cost company with standards below average. The airplanes are old, dirty, some toilets out of order. No space for your legs and no possibility to upgrade. No credit cards are accepted on board, if you have no cash, you might as well starve. No light above your head, if you want to read. The lack...

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International Economy Dusseldorf - Hurghada

Helpful?
1 Thank Natalie F
Minsk, Belarus
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed February 1, 2018

Positive: 1) good staff 2) seats are reclining, but this is negative for who is sitting behind you :) 3) they give you pillow, sleeping mask, ear buds. But you need to save it for your flight back. Negative: 1) Little space for such a long haul. You need to buy extra to make your experience more comfortable. BUT! on...

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International Economy Moscow - Punta Cana

Helpful?
1 Thank Anton K
See travel tips for airlines
“People taller than 1,85m better not fly with AzurAir!”
723dennisn, 23 May 2018 | Read review
“don't use it”
bohdanf637, 18 Apr 2018 | Read review
“Don't book this airline”
JD2DO, 15 Mar 2018 | Read review
“Buy an extra leg room”
antonk386, 1 Feb 2018 | Read review
“Нет смысла покупать места за доп.плату, если только это не 1-й ряд”
olgam128, 10 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Azur Air
Azur Air (ZFKTK) is a leisure airline operating in the Russian Federation. The airline also has a separate operation in the Ukraine - Azur Air Ukraine (QU/UTN). Leisure destinations include Cuba, Dominican Republic, Egypt, India, Indonesia, Morocco, Spain, Thailand, Tunisia, Turkey, and Vietnam. The airline’s fleet includes the Boeing 737-800, 757-200, and 767-300ER.
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