We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azur Air


840 reviews
Headquarters: Ul. Kozhevnicheskaya, 14, Floor 2, Moscow 115114 Russia 011 7 495 374-55-14 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

840 Reviews from our TripAdvisor Community

Write a Review

840 reviews from our community

Filter reviews by popular destinations:
All reviews Moscow Düsseldorf Antalya Punta Cana Nha Trang Hurghada St. Petersburg Kiev Varadero Sharm El Sheikh Barcelona
Traveller rating
Cabin
  • (21)
  • (0)
  • (0)
  • (0)
Route
  • (14)
  • (7)
  • (0)
  • (0)
  • (0)
  • More
Language
  • More
Showing 21: English reviews
2 reviews
Reviewed 3 days ago
NEW

Azur Air has always had a terrible service. However, it is fair to admit they have improved a lot recently. This flight straight from Moscow to Punta Cana has been perfectly fine. The airline has purchased a 777 from Emirates which is in good condition overall. Seats are more comfortable now and the service in general has improved as well....

More 
International Economy Moscow - Punta Cana

Helpful?
Thank Ivan G
Kharkiv, Ukraine
Level 3 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

The operator Anex tour uses Azur air for Ukraine tours. It the worst air company which Ive ever known. We had the worst time for flight: 10 pm on one way and 6am on back way. So we had 2 awful nights. Airplanes were uncomfort and close. We had not any food during flight, only very low quailted tea, water,...

More 
Europe Economy Kharkiv - Antalya

Helpful?
Thank alinashaaly
Level 2 Contributor
5 reviews
13 helpful votes
Reviewed 3 weeks ago

I'm an experienced traveler who has visited and written about numerous countries for travel publications for over 20 years. I have honestly never been treated so terribly on an airplane before flying with Azur. Our tickets were booked on Ukraine International Airlines, which we found to be quite pleasant on our way over to Kiev. UIA apparently used a smaller...

More 
International Economy Kiev - New York City

Helpful?
Thank Hadley T
Munich, Germany
1 review
Reviewed August 24, 2018 via mobile

The worst Airline 😠😠😠😠 !!! Our flight is Delayed!!!!!!! This flight is already 3 times today delayed! Never again!!!

Europe Economy Munich - Antalya
Helpful?
Thank redzicmerima
Krasnodar, Russia
Level 6 Contributor
115 reviews
67 helpful votes
Reviewed August 12, 2018

There were no delays both ways. On the way to Greece they served sandwiches and the way to Russia there was hot delicious food. The personnel is nice and helpful. In general good experience.

Europe Economy Moscow - Heraklion
Helpful?
Thank RussianSouth
Rostov-on-Don, Russia
Level 5 Contributor
25 reviews
6 helpful votes
Reviewed July 27, 2018

Azur Air made a charter flight from Houmt Souk to Rostov on Don. The flight was a delayed for some hours cause of the weather. Sand storm from the Sahara desert. The Moscow crew with the captain did their best to check all the systems on board the plane. The passengers were welcomed on the board after the tuning was...

More 
International Economy Djerba Island - Rostov-on-Don

Helpful?
Thank Elena G
Moscow, Russia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed July 24, 2018

If you will with Azur air, i would advice you to do this if you are without small children. Also i would recommend it if you are tall, due to not enough leg space. The stewardesses were not so friendly unfortunately.. We will probably not fly again with Azur Air if we have a choice.

Europe Economy Moscow - Heraklion
Helpful?
Thank supervlaming
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed July 21, 2018

A good charter airliner. Check in went fast in Moscow and Burgas. They fly not with the latest aircrafts, but enough leg space .the crew is very professional and helpful. My flight were both in time.

Europe Economy Moscow - Burgas
Helpful?
Thank Ruud C
Level 2 Contributor
6 reviews
6 helpful votes
Reviewed July 19, 2018

We've been flying on a charter flight with this airline, during our tour to Turkey with Anex Tour. Bad things: The flight was rescheduled several times during the last 24 hours before the flight. Check in procedure was very slow, we flew on a Boeing 767, which takes about 200 - 250 people, and to check in that much people...

More 
Europe Economy Kiev - Antalya

Helpful?
Thank Белогуров М
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed June 2, 2018 via mobile

Awful airline, NEVER use it or ANEX tour tour provider for your holiday. We spent 2 hrs at check in each way! Rude staff, unpredictable schedule, awful delays. VERY rude flight attendants. I called to ask for water and no one cared to come. When I asked my daughter to go and call a flight attendant (I could not do...

More 
International Economy Kiev - Hurghada

Helpful?
Thank Mariya077
See travel tips for airlines
“Avoid it and find a better airline”
hadleyt2015, 25 Sep 2018 | Read review
“If you are not happy with your assigned seat, have a look around after take off and see if there are better seats available.”
ruudc2017, 21 Jul 2018 | Read review
“Use regular flights. If you flight on a charter flight, make sure to monitor the departure time thoroughly.”
_W5144VB, 19 Jul 2018 | Read review
“People taller than 1,85m better not fly with AzurAir!”
723dennisn, 23 May 2018 | Read review
“don't use it”
bohdanf637, 18 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Azur Air
Azur Air (ZFKTK) is a leisure airline operating in the Russian Federation. The airline also has a separate operation in the Ukraine - Azur Air Ukraine (QU/UTN). Leisure destinations include Cuba, Dominican Republic, Egypt, India, Indonesia, Morocco, Spain, Thailand, Tunisia, Turkey, and Vietnam. The airline’s fleet includes the Boeing 737-800, 757-200, and 767-300ER.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

246 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (246)
Viewed
View from Window (49)
Viewed
Cabin (33)
Viewed
Food and Drink (23)
Viewed
Our fleet (7)
Viewed
Seat (5)
Viewed
Airport (26)
Viewed
Airline Lounge (1)
Viewed
Onboard Feature (7)
Viewed
Other (95)