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25 reviews
Headquarters: Phoenix House, Wilson Airport, Nairobi 100 Kenya 011 254 20 6690000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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25 Reviews from our TripAdvisor Community

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25 reviews from our community

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All reviews Nairobi Masai Mara National Reserve Samburu National Reserve Amboseli Eco-system Ukunda Zanzibar Island Nanyuki Town Port Elizabeth Johannesburg Kilimanjaro National Park
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Showing 21: English reviews
Greater Johannesburg, South Africa
Level 6 Contributor
296 reviews
65 helpful votes
Reviewed 2 days ago

We were half an hour late taking off and because there supposedly a headwind, we landed half an hour late. Not good

Domestic Economy Johannesburg - Port Elizabeth
Thank hendrix2015
Philomath, Oregon
Level 5 Contributor
52 reviews
21 helpful votes
Reviewed 3 weeks ago

We did a loop route starting in Nairobi Wilson to Samburu then to Masai Mara, and finally back to Nairobi. Security check is at the entry to the airport. When you check in they immediately weigh all luggage as they have a pretty strict 15Kg per person policy. This was an issue for us as we carry a lot of...

Domestic Economy Nairobi - Samburu National Reserve

Thank J3f_the_Wanderer
Houston, texas, USA
Level 6 Contributor
778 reviews
2,680 helpful votes
Reviewed 4 weeks ago via mobile

Flight left Nairobi left about 15 minutes after the 11:20 scheduled time for the appropriately one hour flight. Seating was fine though the seatbelts took a bit of untangling. Nice clear day so it would have been very nice if they had had a little information about the route in the seat back or even a short announcement before take...

Domestic Economy Nairobi - Nanyuki Town

2 Thank jsthouston
Level 6 Contributor
147 reviews
39 helpful votes
Reviewed September 6, 2018

Great, professional and attentive, the flight was nearly on time but handled well. There was a group ten strong for our safari adventurr

Domestic Economy Nairobi - Samburu National Reserve
Thank Walter f
Kitchener, Canada
Level 6 Contributor
374 reviews
98 helpful votes
Reviewed September 3, 2018 via mobile

A quite pleasant experience all around! Service was prompt and easy. Great way to miss the incredibly bad bumpy roads.

Domestic Economy Amboseli Eco-system - Masai Mara National Reserve
Thank Marilyn A
Paternoster, South Africa
Level 6 Contributor
74 reviews
22 helpful votes
Reviewed August 19, 2018

We have been using Safarilink to travel to the Maasai Mara for several years now. It is by far the best airline to get from Nairobi to the Mara - or any other East African destination for that matter. I am always surprised on how flight logistics work in Africa but it does. Not once, in all my travels in...

Domestic Economy Nairobi - Masai Mara National Reserve

1 Thank Joppel
Level 4 Contributor
37 reviews
9 helpful votes
Reviewed August 13, 2018

When I and my friends book Safarilink during our annual running trips I always look forward to a great experience and their reliable service. This year in October we did it again and the flight was on time and for those in the group who were traveling to Diani, the connection was perfect. in 2014 we missed our flight but...

Domestic Economy Masai Mara National Reserve - Nairobi

Thank morankenya
Level 5 Contributor
59 reviews
16 helpful votes
Reviewed August 13, 2018 via mobile

Right from arriving at the airport to checking-in and then boarding was professionally handled, the lounge is superb and the food at the small restaurant is good too, the staff seem happy and very friendly too. Jabs..

Africa Economy Nairobi - Zanzibar Island
Thank Jabs M
Houston, Texas
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed July 10, 2018

The airline is notoiusly late. Pilots were fine but the planes look very shaky. Honestly, they need to just do away with the times!!

Domestic Economy Nairobi - Masai Mara National Reserve
Thank KWPens
1 review
2 helpful votes
Reviewed May 2, 2018

We had purchased tickets with Safarilink to fly from Diani, South Coast to Nairobi, oneway . The tickets for 3 adults and 3 children came to some $ 337, but 10 days before the flight, my father passed away. So having alerted the airline about a later date travel we were assured this is fine. On the travel date, I...

Domestic Economy Ukunda - Nairobi

2 Thank ShoaE
Safarilink, Manager at Safarilink, responded to this review

Thank you for your review. We sincerely regret the inconveniences caused. Could you be kind enough to share your booking reference or your dates of travel for us to look into this? We reiterate our commitment to providing quality service to all our clients and once again we apologize for the misunderstanding.

Domestic Economy Ukunda - Nairobi

See travel tips for airlines
“Weigh your bags before hand and leave extra in Nairobi if necessary.”
J3f_the_Wanderer, 1 Oct 2018 | Read review
“Patience and consideration”
471walterf, 6 Sep 2018 | Read review
“Book an extra seat or "luggage allowance" if you are going to exceed 15kg”
Joppel, 19 Aug 2018 | Read review
“Cheap cheap cheap and you get what you pay for”
KWPens, 10 Jul 2018 | Read review
“If you flying over Kilimanjaro or Mt Kenya make sure you are sitting on the correct side to view”
CossyWombat, 14 Feb 2018 | Read review
Show next 5 travel tips 5 of 7
About Safarilink
Safarilink (F2/XLK) refers to itself as the premiere safari airline in Kenya. Its operating origins date back to 2004. It is based at Wilson Airport in Nairobi and serves popular safari destinations such as Amboseli, Diani Beach, Kilimanjaro, Masai Mara, Nanyuki, Samburu, Tsavo West, Vipingo, and Zanzibar. Cessna Caravans and de Havilland Dash 8 aircraft, which are “well suited to serve the bush airstrips that make up the majority of the destinations” are used to transport passengers.

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