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Sunrise Airways


17 reviews
Headquarters: Boulevard Toussaint Louverture, Port-au-Prince Haiti 011 509 28 11 2222 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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17 Reviews from our TripAdvisor Community

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17 reviews from our community

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All reviews Port-au-Prince Curaçao Cap-Haitien Havana Santo Domingo Santiago de los Caballeros Santo Domingo
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Showing 11: English reviews
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

very difficult to even find info about airline and then no one seemed to be able to give us any information we asked for concerning luggage when we did get the tickets via email they had the wrong departure and arrival times printed on them which was a real mix up for those picking us up in pap

Date of travel: January 2019
International Economy Santo Domingo - Port-au-Prince
Helpful?
Thank TrailBlazer242858
Ottawa, Canada
Level 6 Contributor
105 reviews
31 helpful votes
Reviewed August 2, 2018

I was booked to go on a Sunday morning. They called me personally at noon on Saturday to advise the flight would be cancelled, and offered to re-book me either Saturday night or Sunday night. I chose Saturday night, and the plane left on time. It is only about a 40 minute flight which was smooth and good views of...

Date of travel: July 2018
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International Economy Port-au-Prince - Santiago de los Caballeros

Helpful?
Thank 880richp
Kralendijk, Bonaire
Level 5 Contributor
70 reviews
14 helpful votes
Reviewed August 1, 2018

Flight was canceled at last minute. We were kept waiting for 2 days without information about what was going to happen. When we asked to have the days lost, added to our trip, so we could stay a few more days, we did not even get an answer. Departure was delayed, treatment on Haiti could improve a lot. On return,...

Date of travel: July 2018
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Caribbean Economy Curacao - Havana

Helpful?
Thank Mightymike1966
Amersfoort, The Netherlands
1 review
1 helpful vote
Reviewed July 19, 2018 via mobile

Do not book with Sunrise Airways. We had a 2,5h delay on our inbound flight and a 3,5h delay on our outbound flight. They made us wait at the check in counter for over 1,5h and didn't tell us anything. Eventually they told us that the new estimated time of departure would be 2 am.... They didn't compensate anything!

Date of travel: July 2018
Caribbean Economy Curacao - Santo Domingo
Helpful?
1 Thank MaximeK125
Port-au-Prince, Haiti
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed May 24, 2018

My experience with Sunrise was terrible. They cancelled my flight 60 minutes prior to departure without advanced notice. They did not apologize or reimburse me for the fare. I would not recommend anyone to fly with sunrise unless they’re the only option. Because if they don’t have enough passenger for flight, they’ll cancel it at the last minute

Date of travel: May 2018
International Economy Port-au-Prince - Curacao
Helpful?
1 Thank Mess5588
Montreal, Canada
Level 5 Contributor
77 reviews
31 helpful votes
Reviewed May 20, 2018

First time on a Beechcraft 1900 and not a fan of flying to begin with, crew were smart to respond quickly and calmly to my nervousness and afford me a wonderful experience including a flyby of the world class Citadelle. This is a busy commuter flight and seats are not assigned. As such I recommend queuing up at the door...

Date of travel: May 2018
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Domestic Economy Port-au-Prince - Cap-Haitien

Helpful?
1 Thank jpmpinmontreal
Bethesda, Maryland
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed May 16, 2018

Sunrise has several flights per day to and from Cap. The flights are typically on time (except when the weather is rough) and take about 25 minutes. Driving takes six hours or more... even on a good day.

Date of travel: May 2018
Domestic Economy Port-au-Prince - Cap-Haitien
Helpful?
2 Thank andrewwatson2018
Lilongwe, Malawi
Level 4 Contributor
35 reviews
40 helpful votes
Reviewed May 11, 2018

My flight on this airline was cancelled only two hours before it was meant to depart, meaning that I was given no warning. It was not rescheduled but simply cancelled, meaning that I couldn't take an alternate route and ended up paying hundreds of dollars for the non-refundable hotel and tour options I'd already booked. Fine - that happens. But...

Date of travel: May 2018
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International Economy Port-au-Prince - Curacao

Helpful?
3 Thank sp12363
Taipei, Taiwan
Level 5 Contributor
54 reviews
24 helpful votes
Reviewed March 16, 2018

This is my fifth time flying with Sunrise Airways to travel between Haiti and the Dominican Republic. I was glad that the flight was on time (Sunrise flights mostly are, but I did have one prior experience where the flight was delayed for mechanical reasons) and very smooth. There were no turbulence. We had a full flight of 19 passengers...

Date of travel: March 2018
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International Economy Port-au-Prince - Santo Domingo

Helpful?
1 Thank Julie L
London, United Kingdom
Level 6 Contributor
227 reviews
57 helpful votes
Reviewed March 12, 2018

Small plane - 20 seats - and a bit bumpy as they don't fly very high. But only 25 minutes anyway. Pilot (a friend of our tour organiser) was helpful and reassuring. Leg room poor but didn't matter on such a short flight.

Date of travel: March 2018
Domestic Economy Port-au-Prince - Cap-Haitien
Helpful?
1 Thank Oliverjulian
See travel tips for airlines
“Verify flight before going to airport. They were good about calling for my cancelled flight, but not the delayed.”
880richp, 2 Aug 2018 | Read review
“Stay away!!”
Mightymike1966, 1 Aug 2018 | Read review
“Kee3p your camera handy”
Oliverjulian, 12 Mar 2018 | Read review
“Voyager avec sa camera”
ildut63, 2 Apr 2018 | Read review
4 of 4
About Sunrise Airways
Sunrise Airways (S6/KSZ) is a regional airline servicing the Caribbean and based in Port-au-Prince, Haiti. Destinations from Port-au-Prince include Curacao, Havana, Miami, Orlando, Santiago de Cuba, and Santo Domingo. Flights are operated with the Airbus A320 and the Boeing 737-800.
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