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JetSmart


116 reviews
Headquarters: Del Valle 650 Ciudad Empresarial, Santiago Chile 011 56 2 2731 8787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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116 Reviews from our TripAdvisor Community

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116 reviews from our community

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Showing 15: English reviews
1 review
Reviewed 2 weeks ago

A few weeks after booking my flight I had an email saying that they had brought the flight forward by approx10 hours. This messed up various plans so I had to book with another airline. I have emailed 5 times asking for a refund but no reply. I also want some compensation as the price of the flights on the...

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Domestic Economy Punta Arenas - Santiago

Helpful?
Thank Chris H
Dubai, United Arab Emirates
1 review
Reviewed 2 weeks ago

Need to pay extra money to carry the standard cabin bags since their size requirements are ridiculous and on top of that, no one is able to communicate in another language apart from Spanish. A desperate and dishonest low cost company, where you will pay more for your back pack than for your ticket !

Domestic Economy Calama - Santiago
Helpful?
Thank Carlos1112233
Bogota, Colombia
Level 5 Contributor
49 reviews
13 helpful votes
Reviewed 3 weeks ago

They take all the measures to make the flight very punctual and comfortable, being JetSmart the low cost airline that it is.

Domestic Economy Santiago - Puerto Montt
Helpful?
1 Thank Ana D
Brasilia, DF
Level 6 Contributor
96 reviews
77 helpful votes
Reviewed September 10, 2018

You pay for everything, from bags to seats or meals. They have strict rules for luggage. If you're careful and within the rules, you'll be fine. Seats are terrible. Aircrafts are in good conditions.

Domestic Economy Santiago - Punta Arenas
Helpful?
1 Thank EdMottaBr
Level 6 Contributor
138 reviews
25 helpful votes
Reviewed August 29, 2018

It is a normal Low cost airline, the flight was clean and departured at time, but when I tried to get into the plane they said that my bag exceeded the size and I should paid for extra luggage. I checked the size, and it was normal but they told me that I must paid or I will not take...

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Domestic Economy Santiago - Calama

Helpful?
4 Thank Fer R
Jardin, Colombia
Level 2 Contributor
8 reviews
6 helpful votes
Reviewed August 29, 2018

Unfortunately I cannot recommend this airline. my husband and i were called out in line and were made to pay to check our bags (not for underneath the plane but for the OVERHEAD SPACE). the check in attendant stated that everyone else had paid for their bags as well, but i´m not sure how she would know that because no...

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Domestic Economy Santiago - Calama

Helpful?
3 Thank ajfarristravel
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed August 10, 2018

I definitely consider JetSmart as a good option for my future travels in Chile. Quality of service high. Cleanness, punctuality, prices all make this company a great competitor for the other existing companies. The only weaknesses are that you are forced to buy the seats if you are travelling with the family and the reduced size of hand luggage (unless...

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Domestic Economy Santiago - Temuco

Helpful?
1 Thank Alessandro R
Sydney, Australia
Level 5 Contributor
62 reviews
41 helpful votes
Reviewed July 28, 2018

Took the morning flight & it was very impressive. Brand new planes & very professional staff. Food choices basic but good, had a tuna sandwich & it was very good. I choose an extra comfort exit row seat & it had a lot more room then usual. Ticket price was way below the other carriers. I wish them the best,...

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South America Economy Lima - Santiago

Helpful?
1 Thank John K
London, United Kingdom
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed July 21, 2018 via mobile

I found JetSMART whilst looking for flights between Santiago and Lima. They were reasonably priced considering I had booked the day before we were due to travel. The baggage costs were also very cheap at £10 per 23kg bag. The airline recommends checking in 3hours before an International flight and I would strongly suggest doing this as the check in...

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South America Economy Santiago - Lima

Helpful?
2 Thank JamesAllen1980
Santiago, Chile
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed June 3, 2018

JetSMART continues to win me over from Sky Airlines. JetSMART is no nonsense service with professionalism that spans from the planes being brand spanking new, with Spartan interiors, slightly and NOTICEABLY roomier. No food except that which you buy during the flight, so take your own, or eat well with in air purchases. This 'service' keeps the aisle clear with...

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Domestic Economy Santiago - Calama

Helpful?
2 Thank solmaxion
See travel tips for airlines
“Don't fly with them if you have any bag or/and if you don't speak Spanish.”
Carlos1112233, 3 Oct 2018 | Read review
“It is worth it to reserve ahead of time to get very low prices, and then buy good seats, priority boarding, luggage space, etc.”
473AnaD, 25 Sep 2018 | Read review
“Pay the 2000 pesos for a seat in the front row.”
EdMottaBr, 10 Sep 2018 | Read review
“Be carefull with your Luggage”
680ferr, 29 Aug 2018 | Read review
“Normal seats are just as good as exit. Most times i fly budget its miserable but everyone (customers & staff) were happy.”
A8794BLjohnk, 28 Jul 2018 | Read review
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