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Mayair


23 reviews
Headquarters: Cancun Intl Airport, Cancun Mexico 011 52 987 872 3609 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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23 Reviews from our TripAdvisor Community

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23 reviews from our community

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Showing 17: English reviews
Dana Point, California
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed November 29, 2018 via mobile

Flight was 2 hrs late for a 30 minute flight. We waited in airport while they manually checked in passengers. Wish we would have taken the ferry!

Date of travel: November 2018
Domestic Economy Cancun - Cozumel
Helpful?
Thank MonicaNikki
Lewisville, Texas
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed September 17, 2018 via mobile

Arrived at the ticket counter 20 minutes before the 1:00 pm departure. Sign at desk said we will be right back. 10 minutes later a girl shows up and says sorry plane just left. So your plane left early and leaves me here. Yes, all I can do is book you on the 4:00pm flight and Charge you a change...

Date of travel: September 2018
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Domestic Economy Cancun - Cozumel

Helpful?
1 Thank Jon F
Ridgmont, United Kingdom
Level 5 Contributor
81 reviews
20 helpful votes
Reviewed August 7, 2018 via mobile

This airline is just brilliant if only all the big guys still offered this level of service. They were perfectly on time and really friendly

Date of travel: August 2018
Domestic Economy Villahermosa - Merida
Helpful?
Thank Ralph C
Costa Mesa, California
Level 6 Contributor
213 reviews
43 helpful votes
Reviewed August 3, 2018

This is a new airline with small planes. Still, I think that their service was outstanding and they offer a wonderful, economically accessible option. Yes, their plains are small, they can get hot, but their flights are not=rmally short and their customer service is among the best of the best. Simply outstanding.

Date of travel: July 2018
Domestic Economy Cancun - Cozumel
Helpful?
Thank DorisV660
Los Angeles, California
Level 5 Contributor
55 reviews
27 helpful votes
Reviewed July 30, 2018

Fun flight with exceptional customer service, they also had a free shuttle from the private terminal to the main terminal at Cancun Airport. Most efficient means of travel between Cozumel and Cancun and the prices were modest.

Date of travel: July 2018
Domestic Economy Cozumel - Cancun
Helpful?
Thank Thomas G
Level 6 Contributor
76 reviews
18 helpful votes
Reviewed June 8, 2018 via mobile

Flight was good- short enough to not be much of a problem! Because it is a small plane, the AC sucks!! So it’s hot as he!! In that little plane!! So if it’s hot and humid, and you don’t like flying (which my business partner did not) it was barf bag time! Also- their weight limits are WAY less than...

Date of travel: May 2018
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Domestic Economy Cancun - Cozumel

Helpful?
Thank Heather W
York, United Kingdom
Level 5 Contributor
67 reviews
20 helpful votes
Reviewed June 7, 2018

Mayair is a great option to get to Cozumel. We flew from Mexico City to Cancun then did the Cancun-Cozumel hop with Mayair. The only challenge is the airport transit bus between the terminals which can take AGES! It is supposed to run every 20 mins or so but wasn't the day we landed. You need to go to the...

Date of travel: April 2018
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Domestic Economy Cancun - Cozumel

Helpful?
1 Thank sarahhL4558VL
Whitney, Texas
Level 6 Contributor
94 reviews
40 helpful votes
Reviewed June 7, 2018

Gate and flight team were friendly and helpful. Pilot was exceptional, the wind was howling and he got us to calm air as smoothly and quickly as possible. This was the first trip on a small plane for my wife and daughter and they were nervous at first but the beautiful scenery and pilot getting us to smooth aire quickly...

Date of travel: April 2018
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Domestic Economy Cancun - Cozumel

Helpful?
Thank TXTastyTraveler
Irving, Texas
Level 6 Contributor
179 reviews
64 helpful votes
Reviewed May 26, 2018

Mayair service is perfectly fine and comfortable for the short flight over to Cozumel. The views of the water below are amazing!! However two warnings. One, you cannot checkin more than an hour before departure. Second don't arrive much before that because the FBO Terminal they operate from in CUN has NO amenities at all. No restaurant, snack bar, bar,...

Date of travel: May 2018
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Domestic Economy Cancun - Cozumel

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2 Thank Bill O
Orlando, Florida
1 review
2 helpful votes
Reviewed May 20, 2018

Just got back from one of my 2x a year trips to beautiful Cozumel. I flew into Cancun on Southwest Airlines to save a few dollars vs a direct flight into Cozumel. I have done this for many years and I am willing to put up with the small amount of stress considering the Mayair terminal is a 15 minute...

Date of travel: May 2018
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Domestic Economy Cancun - Cozumel

Helpful?
2 Thank srace2018
See travel tips for airlines
“Quick flight, expect no extras.”
tomgsells, 30 Jul 2018 | Read review
“Leave 2 at least 2 hours between flights”
sarahhL4558VL, 7 Jun 2018 | Read review
“Stay in Cancun airport until 1 hour before the MayAir flight, use Lomas travel to FBO terminal-no food or drinks at FBO.”
caribbeantravelcielo, 29 Apr 2018 | Read review
“mind your luggage each kg more you have to pay”
marcsmaris, 13 Mar 2018 | Read review
“Es sencillo, a veces lo barato puede salir caro y engorroso, así que prueben el servicio de Maya Air”
VeroS51, 4 Sep 2018 | Read review
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