We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Samoa Airlines


22 reviews
Headquarters: 2nd Floor, Samoa National Provident Fund Bldg., Apia, Upolu Samoa 011 685 21261 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

22 Reviews from our TripAdvisor Community

Write a Review

22 reviews from our community

Filter reviews by popular destinations:
All reviews Apia Auckland Sydney Pago Pago Brisbane
Traveller rating
Cabin
  • (22)
  • (0)
  • (0)
  • (0)
Route
  • (22)
  • (0)
  • (0)
  • (0)
  • (0)
  • More
Language
Showing 22: English reviews
Auckland, New Zealand
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 3 days ago
NEW

From booking to arrival and return flight - everything was hassle free. Loved that there were no long queues. Easy check in and very helpful staff. Flight left and landed on time. Friendly professional staff on board - very helpful. So lovely to hear the Samoan language being spoken by the staff to the passengers. Food and drinks was a...

Date of travel: December 2018
More 
South Pacific Economy Auckland - Apia

Helpful?
Thank Rona R
Waterton Lakes National Park, Canada
Level 6 Contributor
685 reviews
468 helpful votes
Reviewed 4 days ago
NEW

Samoa Airlines was our only option to return from Upolu's tiny Fagali'i airport to Pago Pago (American Samoa). Our flight was delayed about 1.5 hours due to a mechanical issue earlier in the day that resulted in all flights being delayed afterwards. Luckily for us, it didn't impact our plans in American Samoa. Airline staff didn't do a very good...

Date of travel: November 2018
More 
South Pacific Economy Apia - Pago Pago

Helpful?
Thank Keith-B-Robinson
Indore, India
Level 6 Contributor
296 reviews
115 helpful votes
Reviewed 1 week ago
NEW
via mobile

I travelled both ways . Check in both the time was good. Comfortable seats and excellent staff always smiling. During the journey , vegetarian meal could not be offered as no supplies or finished but pleasenly , we were served freshly prepared tasty meal. I would suggest the airlines to have options for meal selection at the time of booking...

Date of travel: December 2018
More 
South Pacific Economy Apia - Brisbane

Helpful?
Thank Ravi S
Waterton Lakes National Park, Canada
Level 6 Contributor
685 reviews
468 helpful votes
Reviewed 1 week ago

Flying with Samoa Airways is the easiest, fastest, and most exciting way to travel from Pago Pago (American Samoa) to Fagali'i (Samoa). Note that this route does NOT land at Faleolo International Airport, but rather, at the tiny Fagali'i airport, east of Apia. The flight was aboard a small, Viking DHC 6-300 Twin Otter plane with 18 seats. There were...

Date of travel: November 2018
More 
South Pacific Economy Pago Pago - Apia

Helpful?
Thank Keith-B-Robinson
1 review
1 helpful vote
Reviewed November 4, 2018

Don't fly with Samoa Air!!!!!! We were due to fly on the 4th of October. As we were about to leave for the airport and the phone rang to advise us that the flight was canceled. They offered another flight in 2 days time. Consequently to leave the next day we had to book with Virgin at last minute, full...

Date of travel: October 2018
More 
South Pacific Economy Sydney - Apia

Helpful?
1 Thank Andrew S
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed October 21, 2018 via mobile

We have our flight at 7am, and check-in was supposed to start at 4am; till 5am it didn’t start. Then passport check was completely a mess, and suddenly they stop and told us our plane is being checked by the engineer because overnight was lightined during a storm. Samoa Airlines didn’t give us any info how long flight would be...

Date of travel: October 2018
More 
South Pacific Economy Apia - Auckland

Helpful?
1 Thank Sara M
Auckland, New Zealand
2 reviews
1 helpful vote
Reviewed October 20, 2018 via mobile

They have ONE PLANE and it goes back and forth every day so of course it will wear and tear easily! Our flight, along with hundreds of other people's flight, were delayed or cancelled because their ONE PLANE was under maintenance. Their call centre could only say "I'm not sure" when asked for a rough ETA of when it would...

Date of travel: October 2018
More 
South Pacific Economy Auckland - Apia

Helpful?
1 Thank Tunes08
Sydney, Australia
1 review
1 helpful vote
Reviewed October 14, 2018

Flying from SYD to APIA was ok. while returning the flight was cancelled (problem with aricraft) and they send us an email (by someone Briggette ) a day before which somehow got ignored as the sender was a name not airlines name. Cancelled flight was suppose to depart 1740 and replacement flight was scheduled earlier to 1030 hrs .....what ever...

Date of travel: October 2018
More 
South Pacific Economy Apia - Sydney

Helpful?
1 Thank narendra8isht
Pago Pago, American Samoa
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed September 17, 2018

From purchasing our tickets to check in and boarding Samoa airways is excellent. My husband is a wheelchair passenger and the airlines was so accommodating to us. I would recommend them to everyone even if you are not disabled.

Date of travel: September 2018
South Pacific Economy Pago Pago - Apia
Helpful?
Thank Moana P
Nelson, New Zealand
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed September 17, 2018

I flew Samoan Airlines for the first time last week. The flight was on time. The seats were large and comfortable. The food was ok. There was no entertainment but its only a 4 hour flight so not a big deal. Every aspect was satisfactory. However the best thing about flying Samoan Airlines is that you are supporting a small...

Date of travel: September 2018
More 
South Pacific Economy Auckland - Apia

Helpful?
1 Thank Brad M
See travel tips for airlines
“Try other airlines which are more professional and are better equipped to handle cancellation of flight”
narendra8isht, 14 Oct 2018 | Read review
“Reconfirm your flights.”
moanap547, 17 Sep 2018 | Read review
“We had the exit rows and did not pay extra for it.”
colleenr845, 13 Aug 2018 | Read review
“Fly Air New Zealand”
Vandieman111, 5 Mar 2018 | Read review
4 of 4
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

7 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7)
Viewed
Cabin (3)
Viewed
View from Window (1)
Viewed
Our fleet (1)
Viewed
Other (2)