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Nature Air (no longer operating)


28 reviews
Headquarters: Juan Santamaria Main Airport, San Jose Costa Rica +1 506 2299 6000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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28 Reviews from our TripAdvisor Community

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28 reviews from our community

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Showing 24: English reviews
Lorena, Texas
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 1 week ago via mobile

We purchased tickets in October 2017 for our 2018 February trip. Not only did we not receive any notice that our flight was canceled, they didn’t even care that we paid in full! They got their money and didn’t tell us that they were grounded! They just don’t care! They won’t take responsibility for their debt. I lost $750 hard...

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International Economy Houston - Puerto Jimenez

Helpful?
Thank angiegolding
Hong Kong, China
1 review
Reviewed July 10, 2018

Booked and paid 2 tickets to fly from San Jose to Drake Bay on 8 Feb 2018 and 2 tickets to fly from Drake Bay to Arenal on 11 Feb 2018. Before these days, I called Nature Air and they confirmed both flights would be flying. HOWEVER, both flights (4 tickets) got cancelled just one day before the flight by...

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Domestic Economy San Jose - Drake Bay

Helpful?
Thank lunaluichan
Washington, District of Columbia, District of Columbia, United States
Level 3 Contributor
20 reviews
8 helpful votes
Reviewed July 6, 2018

I want to state that we've flown with Natur Air several times in the past and it was pure pleasure: great planes w/extra wide panoramic windows, prompt schedules, excellent airline to be honest. I don't know what happened to them. We were told that our May 3rd flight was cancelled--a week before the flight! They offered us the option to...

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Domestic Economy Golfito - San Jose

Helpful?
Thank Nam_Clark
2 reviews
Reviewed July 3, 2018 via mobile

They cancelled my flight back in February. They promised me my money back and it’s been 5 months and I haven’t received anything. I’ve emailed them and they said they would get it to me but haven’t yet. They had only told me after I had already gotten into the bocas that my flight was cancelled so I had to...

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Central America Economy Bocas Town - San Jose

Helpful?
Thank darcy s
Ojochal, Costa Rica
2 reviews
Reviewed July 1, 2018

Nature Air cancelled our flight in February 2018 and told us we would receive a refund. Well it’s been 5 months and no refund. They have stopped answering calls and are no longer responding to emails.

Domestic Economy Quepos - San Jose
Helpful?
Thank livingpuravida2018
San Diego, California
1 review
Reviewed June 24, 2018

We received an email telling us our flight was cancelled next month. It asked for our flight confirmation number and said to contact them and our money would be refunded. So far I have not been able to talk to anyone, the website is down, and there has been no refund. If they do go back up I'd recommend flying...

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International Economy San Jose - Tortuguero

Helpful?
Thank sandiegolady75
Level 4 Contributor
23 reviews
5 helpful votes
Reviewed May 27, 2018 via mobile

We were due to fly with Nature Air in Feb 2018. Once the crash in Dec. 2017 occurred we assumed our flights would not happen so we made other arrangements. We did not cancel our flights with Nature Air just in case they did start flying again. We did get an email from them a few days prior to our...

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International Economy New Brunswick - Bocas Town

Helpful?
Thank Brent W
Breda, The Netherlands
Level 3 Contributor
15 reviews
37 helpful votes
Reviewed May 23, 2018

As Nature Air canceled Sansa Air last minute booking went smoothly. Website access is not easy though but if you keep at it eventually you'll get everything you need. What I like about this airline is that it is very personal. A Robert texted me to remind me of my flight hours and when I texted him back to tell...

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Domestic Economy San Jose - Liberia

Helpful?
Thank Laetitia P
Breda, The Netherlands
Level 3 Contributor
15 reviews
37 helpful votes
Reviewed May 23, 2018

On the day of my departure from Amsterdam they canceled my flight without an explanation. Because of the time difference of 7+ hours I could not get in touch with them by phone. Luckily I had planned a layover of 8 hours but was stressed to book with an alternative airline because I received an e-mail on the day of...

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Domestic Economy San Jose - Liberia

Helpful?
Thank Laetitia P
Denver, Colorado
Level 1 Contributor
3 reviews
Reviewed May 16, 2018

They canceled my flight one day before due to the government shutting them down. They promised a refund and I have been waiting for three months. They don't return my emails or calls. Don't ever book with these guys.

International Economy San Jose - Tambor
Helpful?
Thank Whatever331
See travel tips for airlines
“Until Nature Air corrects itself, GO WITH Sansa”
Nam_Clark, 6 Jul 2018 | Read review
“Do not use this airline.”
livingpuravida2018, 1 Jul 2018 | Read review
“Good domestic airline.”
153laetitiap, 23 May 2018 | Read review
“Do not book Nature Air.”
153laetitiap, 23 May 2018 | Read review
“Do NOT book flights with them”
remopigl, 15 May 2018 | Read review
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