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Headquarters: Hincapie Ave and 18th Street, Guatemala City Guatemala Z13
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3.062 reviews
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Headquarters: Hincapie Ave and 18th Street, Guatemala City Guatemala Z13
62Reviews
29Photos
12Tips
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BobCScotinWales wrote a review Nov 2023
Holt, United Kingdom301 contributions134 helpful votes
Flores - Guatemala City
Domestic
Economy
We suffered flight changes, times, dates which reeked havoc with our ground transfers. Eventually we had to cancel the flight and travel by overnight bus. Although about the same price we arrived earlier than the plane due to the times of the flights. I had a subsequent flight a few days later from Guatemala City to Cancun. Again, times were changed for ‘operational ‘ reasons. However, this flight did take off with just 4 people. That was a good experience but I wonder if they had not needed to fly to Cancun pick up passengers, would they have cancelled………..
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Philip S wrote a review Jun 2023
6 contributions1 helpful vote
Flores - Cancun
International
Economy
Had a very easy flight with them that left on time. Its approx a 30 seater plane, only 12 people on the plane and it went ahead with no issues! Was worried intially as skyscanner had said there was a flight two days before mine but it never existed!! But adjusted our plans and booked a flight for two days later and it was a dream. Price looked to never change and we booked a few weeks out but would be the same if you booked day before. Very friendly staff and small little airport. No mention of cancelling it either. Really recommend it but was worried given the reviews.
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Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Justina S wrote a review Apr 2023
Copenhagen, Denmark1 contribution
Flores - Guatemala City
Domestic
Basic Economy
flight cancelled last minute, no flgihts the same day, nearly missed my international connection, had to take 10h bus instead
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Date of travel: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FanDuel wrote a review Apr 2023
2 contributions
Guatemala City - Cancun
International
Basic Economy
My flight was originally booked for 10:35, then the day before I just happened to check online and it said 13:35. I received not notice of this change. When I arrived at the airport they told me the flight is at 16:30, the representative couldn't even find the time on the website. There is no information. This is a 6 hour difference and I missed my connecting flight because of it. Unreliable.
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Date of travel: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steven G wrote a review Apr 2023
5 contributions
Guatemala City - Flores
Domestic
Economy
It is not common to fly for Guatemala City to Quetzaltenango, that's why tripadvisor does not even know the airport and it was a required field so I had to fill in Flores. It made sense for me because I wanted to do the Quetzaltrekkers trek to Lake Atitlan the next day and I had to get there quickly. The staff at the airport was extremely friendly and was teasing me about the smallness of this plane, because they had to weigh not only the luggage but also the passengers. They were not wrong! It was a plane that could transport 12 people at maximum, and we were with 3 passengers. If I ever flew a plane with a propeller than it was a very long time ago. I could sit right behind the pilot and had a great view of Guatemala because the plane does not fly as high as other aircraft. The pilot and steward were extremely relaxed and friendly. After one hour we arrived in the airport of Quetzaltenango which had maybe 2 employees? One person doing the signaling and one guard. All in all it was a great experience and didn't feel as just getting from a to b for me. Considering the small plane being almost a private flight, the time you save and the fact that they often rip you off by asking way to much for the shuttles it was not that expensive actually and I totally recommend it!
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Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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2 Helpful votes
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Em meu trabalho procuro sempre treinar e enaltecer os trabalhos dos profissionais de salão, depende deles, para que tudo corra bem em prol do conforto dos clientes.
5 Helpful votes
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Because the plan flies so low you have an awesome view of guatemala
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Steven G wrote a tip Apr 2023
"Book from the official airlines website, it is the cheapest and the information about luggage on other sites is often not correct."
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Mark R wrote a tip Mar 2023
"It's a commuter flight..... so don't expect First class. It was a great flight and we were satisfied."
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Dan H wrote a tip Dec 2022
"Don't fly with them."
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Gabriela S wrote a tip Jun 2022
"Get there an hour before, and do the whole check in there for the 10 mins max. Then wait onyour seat for 45 mins."
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Liz G wrote a tip Apr 2022
"Book directly with the airline"
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