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Sun Country Airlines


1,493 reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1 800-359-6786 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,493 Reviews from our TripAdvisor Community

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1,493 reviews from our community

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Showing 1,485: English reviews
Minneapolis, Minnesota
2 reviews
Reviewed yesterday
NEW
via mobile

The service was great in first class. The meals offered were good (the brownies was awesome!), the attendant was always checking on us, making sure we were comfortable. We liked the complementary movie players and the seating was ok. We are pretty tall so maybe sitting in the very front has some good and bad points as in constant people...

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Domestic First Class Minneapolis - Anchorage

Helpful?
Thank Big_Pine_Pond
1 review
Reviewed yesterday
NEW
via mobile

Started out flying from Phoenix to Minneapolis had a seven and a half hours layover in Minneapolis where sun country decided to change gates and not inform their customers that was gate has been changed to gate seven which caused a couple plus myself to miss our connecting flight to Boston so being said they lost my luggage and today...

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Domestic Economy Phoenix - Boston

Helpful?
Thank Rizza F
Dallas, Texas
Level 5 Contributor
46 reviews
22 helpful votes
Reviewed yesterday
NEW
via mobile

First the plane was late Out dated seats looked like your riding in a prison bus or something We land and guess who were the first to leave.. yes Sun Country employees ‼️🤬🤬 The baggage conveyor belt got stuck, WTF, so us passengers climbed it to pull luggage. An hour later it started back up and jammed again 😡so no...

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Domestic First Class Las Vegas - Dallas

Helpful?
1 Thank Vidal-Valerie
1 review
1 helpful vote
Reviewed yesterday
NEW

This airline lost my luggage. That can happen with any airline - stuff happens! What I find uniquely infuriating about Sun Country Airlines is that it is impossible to make contact with anyone in their lost/delayed luggage department by telephone. I returned from a visit to Phoenix on the last flight that day into JFK. Unfortunately my luggage did not...

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Domestic Economy Phoenix - New York City

Helpful?
1 Thank Tour178816
Windsor, Canada
Level 4 Contributor
27 reviews
5 helpful votes
Reviewed 2 days ago
NEW

As I attended the gate to ask about priority boarding for disabled people the Sun Country representative made me wish I would have just went home. I was given the look form HELL when I asked her about my seats and leg room as I have pins and screws in my left leg and CRPS (Complex Regional Pain Syndrome) nerve...

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Domestic Economy Detroit - Phoenix

Helpful?
1 Thank BigDaddyKennyK
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Airline at the time to buy ticket say one bag per person at the time of registration charge $25 to $40 extra

Domestic Economy Minneapolis - Los Angeles
Helpful?
1 Thank Jose C
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

My best friend and i went to Vegas for our bday and we decided to fly with them to dallas. We were late.there was NO communication from the flight deck what was happening the seats were awful the cabin crew was rude. I will not recommend this airline!

Domestic Economy Las Vegas - Dallas
Helpful?
1 Thank MichelleM9969
Muncie, Indiana
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 4 days ago
NEW

Excellent flights. Service was very good too. It was on time and very smooth and landing was awesome.

Domestic Economy Indianapolis - Gulfport
Helpful?
Thank redeanian
Shawnee, Oklahoma
Level 3 Contributor
18 reviews
13 helpful votes
Reviewed 4 days ago
NEW

Very nice flight and the crew was very good and polite. It was on time on the way down and even a little early coming back. No problems at all. Will definitely use them again.

Mexico Economy Dallas - Cancun
Helpful?
Thank wessue
Gwinn, Michigan
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 6 days ago
NEW
via mobile

First experience with this airline. Workers all friendly and helpful. Bare minimum as far as accommodations, but it was clean and we got there no problem. Would fly again and price was unbeatable.

Domestic Economy Minneapolis - Anchorage
Helpful?
1 Thank kimber09032018
See travel tips for airlines
“If your disabled fly another airline”
BigDaddyKennyK, 23 Sep 2018 | Read review
“Pay your bag fee when you book your flight. It just makes it more convenient.”
wessue, 21 Sep 2018 | Read review
“this was my first flight with them”
pdwl1999, 19 Sep 2018 | Read review
“Sun Country app is beneficial!”
Capricetx, 18 Sep 2018 | Read review
“Book aisle seat or upgrade to more leg room.”
283LisaR, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
Sun Country Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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