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Sun Country Airlines


1,651 reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1 800-359-6786 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,651 Reviews from our TripAdvisor Community

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1,651 reviews from our community

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Showing 1,641: English reviews
1 review
Reviewed yesterday
NEW

Not only did they lose my suitcase, the only way you could contact them about it after filling out the appropriate form is through email. Their phone number wasn't working. As another traveler stated, there is no tracking system for lost luggage.. Also, I was glad I had Lysol wipes in my "personal item". There was gunk on the arms...

Date of travel: December 2018
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Domestic Economy Miami - Tucson

Helpful?
Thank Sherry M
1 review
Reviewed yesterday
NEW
via mobile

For started that put our name in the state wrong. You wouldn’t think it’s a big deal, except they charged $15 to fix their mistake. They “customer service” rep was rude, completely unhelpful, and would mallow us to speak with a supervisor. Would never use these overpriced, unhelpful thriving people again. Buyer beware.

Date of travel: December 2018
Domestic Economy Saint Louis - Tampa
Helpful?
Thank Kyle V
Clear Lake, Iowa
Level 5 Contributor
63 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

We have always enjoyed flying Sun Country. We have probably flown 10 -15 trips. In fact just booked again for trip to Florida in Jan. We travel light to avoid extra costs . It's a no frills airline but worth the $$.

Date of travel: December 2018
Domestic Economy Des Moines - Sarasota
Helpful?
Thank jojools2
Shoreline, Washington
Level 5 Contributor
65 reviews
12 helpful votes
Reviewed yesterday
NEW

The seats right behind the divider between first class and the peons has decent leg room. But if a larger person is seated next to you, you are overwhelmed as their seat won't be big enough for them, so they take part of yours. I guess all airlines are going this way. The agents at check in were brusque, unhelpful...

Date of travel: December 2018
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Domestic Economy Seattle - Boulder City

Helpful?
Thank 806traveller2
Mesquite, Texas
2 reviews
Reviewed yesterday
NEW

great overall experience. customer service was good. seats were comfortable. no issues to speak. I would recommend and fly with them again.

Date of travel: October 2018
Mexico Economy Dallas - Cancun
Helpful?
Thank Todd T
Minneapolis, Minnesota
2 reviews
2 helpful votes
Reviewed yesterday
NEW

We had flown from PSP to SFO on Friday Dec 14. Flight was 2 hours late. No priority getting landing rights in SFO when rain delayed flight. Return flight on Dec 17 was good. Light load of people on flight. Service good. On time. However, we checked 3 bags. Only received 2. Their process for determining where the bag might...

Date of travel: December 2018
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Domestic Economy San Francisco - Palm Springs

Helpful?
1 Thank Bob R
Golden Valley, Minnesota
Level 3 Contributor
21 reviews
3 helpful votes
Reviewed yesterday
NEW

We have used Sun Country several times, but it seemed like this flight to Vegas had even smaller spaces. Perhaps it was the fact there weren't any videos to take his mind off having his knees jammed in the seat ahead of him, but he will no longer fly Sun Country - even for a 3 hour flight.

Date of travel: March 2018
Domestic Economy Minneapolis - Las Vegas
Helpful?
Thank Kimberly W
Prior Lake, Minnesota
Level 5 Contributor
82 reviews
44 helpful votes
Reviewed yesterday
NEW

This was a round trip from Minneapolis MN to Harlingen TX. Trip down was on time, but trip back was delayed because of need to deice aircraft at its point of origin. I understand that Sun Country has three levels of seat pitch (distance from your seat to the back of the seat in front of you). We must have...

Date of travel: December 2018
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Domestic Economy Minneapolis - Harlingen

Helpful?
Thank Dennis P
Monticello
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Best meals and service .Good flight and on time for arrival will travel this airline again flight attendant very helpful great seats can not wait to travel again.

Date of travel: February 2018
Domestic First Class Minneapolis - Phoenix
Helpful?
Thank Sandra F
Hoquiam, Washington
Level 3 Contributor
23 reviews
16 helpful votes
Reviewed 2 days ago
NEW

no bumps on the ground, from long term parking to check-in to security to gate/boarding, to disembark to bag claim.staff was quick and competent. a few bumps/turbulence in the air

Date of travel: December 2018
Domestic Economy Portland - Phoenix
Helpful?
Thank Dennisjm2014
See travel tips for airlines
“Pick another airline!!”
sherrymW3639GQ, 18 Dec 2018 | Read review
“Pick your seat on-line!!!”
806traveller2, 18 Dec 2018 | Read review
“I would probably NOT check my bags. I would pay for carry-on.”
rbrolston, 18 Dec 2018 | Read review
“Taller passengers may want to pay for seats nearer the front with greater pitch or for an exit row.”
971dennisp971, 18 Dec 2018 | Read review
“some flights no snacks/drinks. check on this when you book. or bring extra stuff. especially if you have kids”
Dennisjm2014, 17 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
Sun Country Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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