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Aeromar


245 reviews
Headquarters: Hangar #1 Zone D Col. Federal, Mexico City 15620 Mexico 011 52 18002376629 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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245 Reviews from our TripAdvisor Community

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245 reviews from our community

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Showing 85: English reviews
London, United Kingdom
Level 5 Contributor
81 reviews
41 helpful votes
Reviewed 1 week ago

Aeromar was super accommodating and provided excellent customer service and follow up after one of the travelers in our party had car accident days before our flight, they were able to exchange the ticket at no cost for a later date, I had never seen such a level of compassion and care from an airline, she had a very basic...

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Domestic Economy Mexico City - Huatulco

Helpful?
Thank Normacha
London, United Kingdom
2 reviews
Reviewed 2 weeks ago

Aeromar were FANTASTIC in accommodating my travel needs: I arrived on time in Mexico City from Canada with another airline, with 2 hours to self-transfer but due to congestion at the airport I couldn't make it to the counter before the flight closed for check in. The agent was very gracious and helpful in re-booking me, as was the agent...

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Domestic Economy Mexico City - Acapulco

Helpful?
Thank ioannoux
Chapel Hill, North Carolina
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 2 weeks ago

Do NOT use this airlines! The airlines cancelled the flight, WITHOUT giving about 20+ passengers any notice.(they did email some passengers in advance) I think we had all booked directly with aeromar. It was an 8:00 am flight, so we showed up at the airport a little past 6. No one was at the service counter until well past 8....

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Domestic Economy Oaxaca - Mexico City

Helpful?
Thank FentonGiardino
San Diego, California
Level 3 Contributor
12 reviews
16 helpful votes
Reviewed 2 weeks ago

I have never experienced such bad customer service. People had been in line for over 2 hours. Only 1 desk agent. Instead of calling people up front for the flight that was going to depart he checked in people for the flight after. Then gave us boarding tickets when the plane was already gone. People waited for 2 hours to...

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Domestic Economy Oaxaca - Mexico City

Helpful?
Thank Sarah Y
2 reviews
Reviewed 2 weeks ago

Sunday November 4th. Today was the end of the long weekend. Oaxacas biggest festivity "Day of the Death". I had to be back in Mexico City today night, couldn't take an earlier flight cause I had stuff to do in Oaxaca and had an eye surgery Monday 7am in Mexico City. I found this flight which cost me 12,000 Mexican...

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Domestic Economy Oaxaca - Mexico City

Helpful?
Thank Daydream08585835055
McKinney, Texas
Level 4 Contributor
28 reviews
21 helpful votes
Reviewed October 17, 2018 via mobile

I read some of the reviews before I booked a last minute flight between Veracruz and Mexico City, Mexico. This is a short flight with a distance of about 250 miles. In spite of a few bad reviews, some of which were borderline hysterical, I went ahead and booked and I am so happy I did. The price was almost...

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Domestic Economy Veracruz - Mexico City

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1 Thank IHateNoice
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed September 14, 2018

I usually travel in Europe so I'm used to bad service, crowded airports, psychotic paranoid security, so it was a great surprise to travel between two regional airports in Mexico, in a turboprop airplane with great service, full confidence that your luggage will actually arrive and fast orderly boarding.

Domestic Economy Guadalajara - Puebla
Helpful?
1 Thank Mobile704472
Las Vegas, Nevada
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed September 13, 2018 via mobile

Aeromar cancelled my flight without a valid reason on September 11 2018 I was traveling from Guadalajara to Puerto Vallarta when suddenly the plain returned to Guadalajara fue to low Fuel and and a soon we landed they informed us the flight was canceled and we need to reschedule our trip I’m from Nevada visiting Mexico so was no chance...

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Domestic Economy Guadalajara - Puerto Vallarta

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3 Thank josesG2108QZ
Vermont
Level 2 Contributor
5 reviews
9 helpful votes
Reviewed September 10, 2018

I purchased 2 tickets for an Aeromar flight from Guadalajara to Mexico City. I was going to catch my flight home to Montreal from Mexico City. Aeromar cancelled my flight, and automatically switched me to another flight at a much earlier time. I tried going through Expedia to cancel the early flight, which would have left me in the Mexico...

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Domestic Economy Guadalajara - Mexico City

Helpful?
2 Thank caramianj
Saint Jerome, Canada
Level 6 Contributor
138 reviews
52 helpful votes
Reviewed September 8, 2018

I book by accident with Aeromar a flight from Mexico to Acapulco, I was sure it was whit Aeromexico when I made the reservation online, anyway the check in process was perfect and in English, flight was on time and the plane was super clean and fairly new, return was also on time with no incident.

Domestic Economy Mexico City - Acapulco
Helpful?
Thank Easyofff
See travel tips for airlines
“This is a basic short flight to the beach airline”
Normacha, 10 Nov 2018 | Read review
“Do not trust this airlines!!”
FentonGiardino, 6 Nov 2018 | Read review
“stay away from this airline”
marlonc742, 4 Sep 2018 | Read review
“Just don't fly with them, anything else is better”
wciu, 8 Aug 2018 | Read review
“Check and double check everything. They switched our seats for weight and balance”
kirby94022, 3 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromar
Aeromar (VW) is a Mexican airline that operates from a hub at Mexico City International Airport (MEX). Founded in 1987, the airline flies to more than 20 destinations across Mexico, including General Heriberto Jara International Airport (VER) in Veracruz, General Juan N. Álvarez International Airport (ACA) in Acapulco and Carlos Rovirosa Pérez International Airport (VSA) in Villahermosa. Aeromar also flies to McAllen/Miller International Airport (MFE) in McAllen, Texas. The carrier has codeshare agreements with United Airlines (UA) and Aeroméxico (AM). Travelers can also earn miles through United's MileagePlus frequent flier program.
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