We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

First Air


39 reviews
Headquarters: 20 Cope Drive, Ottawa, Ontario K2M 2V8 Canada +1 800-267-1247 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

39 Reviews from our TripAdvisor Community

Write a Review

39 reviews from our community

Filter reviews by popular destinations:
All reviews Iqaluit Ottawa Winnipeg Rankin Inlet Miami Resolute Montreal Hamilton Kuujjuaq West Palm Beach Yellowknife Churchill Edmonton Arviat Toronto
Traveller rating
Cabin
  • (34)
  • (0)
  • (0)
  • (0)
Route
  • (28)
  • (5)
  • (1)
  • (0)
  • (0)
  • More
Language
Showing 34: English reviews
Bewdley, United Kingdom
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed yesterday
NEW

We had 2 flights in the Arctic with First Air as part of our holiday and I can say I have never met such cheerful and happy crew on any flight, ever. It just made the whole experience more pleasant, great teamwork and well done!

Domestic Economy Ottawa - Iqaluit
Helpful?
Thank Vivien N
Olney, Maryland
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

We had a great trip up to Nunavut from Ottawa in April 2018 and then back in May 2018. Everything about this airline is great. They provide good food and the crew was very helpful and friendly. There aren't a lot of options for flying that far north but First Air is great. We have traveled with them before and...

More 
Domestic Economy Ottawa - Iqaluit

Helpful?
Thank ewosborn
Calgary, Canada
Level 6 Contributor
1,358 reviews
377 helpful votes
Reviewed 3 weeks ago

With Arctic travel, weather is the #1 boss. Our flight out of Resolute Bay was initially delayed by fog, then cancelled. They tried it again the next day, but this time the weather in Resolute was good enough to go, after they de-iced the plane, and this was mid-August! The flight was supposed to land in Arctic Bay, but the...

More 
Domestic Economy Resolute - Iqaluit

Helpful?
Thank BenLar137
Calgary, Canada
Level 6 Contributor
1,358 reviews
377 helpful votes
Reviewed 4 weeks ago

Despite the pouring rain, our flight left Iqaluit on time. After take-off, our very friendly flight attendant served hot beverages and cookies, which is the extent of the on-board service on this particular flight. First Air does serve a good selection of excellent Inuit teas which we enjoyed and recommend you try - thanks First Air to introducing us to...

More 
Domestic Economy Iqaluit - Resolute

Helpful?
Thank BenLar137
Victoria, Canada
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed August 10, 2018

This was my first time flying with First Air, one of a handful of airliner that flies long distance in the northern parts of Canada. This flight did not have business class, however, everyone got provided with the same amenities. Every passenger received a meal (hot choice between pasta or beef), complimentary wine (house red/white) and a "special" coffee (coffee...

More 
Domestic Economy Iqaluit - Ottawa

Helpful?
Thank Stefan P
Calgary
Level 6 Contributor
459 reviews
413 helpful votes
Reviewed August 5, 2018

Really enjoyed my flight with First Air -- The landing was smooth. The staff is very friendly, and they serve an inflight meal. I expected the worst flying to a northern destination -- being that the Winnipeg landing (on a different airline) was rough.

Domestic Economy Winnipeg - Churchill
Helpful?
Thank Peter R
2 reviews
Reviewed July 28, 2018

Courteous staff. I am a little nervous about fliying but this flight was okay and the pilot was very good at informing us about what to expect during the flight. Kudos they landed when it was foggy in Iqaluit. Excellent equipment planes have. Food was okay.

Domestic Economy Iqaluit - Ottawa
Helpful?
Thank jeeseemailee
Ooty (Udhagamandalam), India
Level 5 Contributor
61 reviews
43 helpful votes
Reviewed July 18, 2018

Friendly service, in flight hot meal and free non-alcoholic drinks all nice. However passengers are packed in as tightly as sea lice on a fresh walrus head and anyone over 6 feet should do their best to get an exit row seat or fly the other airline. Seat lumbar support nonexistent and one struggles to stay seated upright. The most...

More 
Domestic Economy Ottawa - Iqaluit

Helpful?
Thank NannaCar
Winnipeg
Level 5 Contributor
52 reviews
39 helpful votes
Reviewed June 22, 2018

Nicer plane than CDN North's. The flight I was scheduled for from Iqaluit to Ottawa was cancelled outright due to a windshield replacement on the cockpit, but we were left hanging at the airport for a total of 7 hours, probably 3 hours longer than we needed to be, before we were all dispatched to the First Air desk to...

More 
Domestic Economy Iqaluit - Winnipeg

Helpful?
Thank j_infinity_w
St. John's, Canada
2 reviews
1 helpful vote
Reviewed May 30, 2018

I have mobility issues but found that First Air was very accommodating and helpful. The meal was palatable and nutritious. Beverages were offered throughout the flight and the hot cookie was a tasty treat. Sadly the fares are expensive as is most things in the North.

Domestic Economy Ottawa - Iqaluit
Helpful?
Thank tantecarol
See travel tips for airlines
“With the weather, you always need to plan buffer time around all flights in/out of the high Arctic”
BenLar137, 26 Aug 2018 | Read review
“They only allow 1 checked bag for free.”
BenLar137, 17 Aug 2018 | Read review
“Bring your own entertainment (books, tablet, etc.). There was no wifi nor entertainment”
stefanp783, 10 Aug 2018 | Read review
“Be patient sometimes. Many people to serve sometimes and relieve themselves before flight. Long line sometimes for washroom.”
jeeseemailee, 28 Jul 2018 | Read review
“Dress warm as you have to exit the plane on the runway”
tantecarol, 30 May 2018 | Read review
Show next 5 travel tips 5 of 10
About First Air
Founded in 1946, First Air (7F) is a Canadian-based airline that has scheduled passenger service to more than 30 destinations. The majority of its flights are to points in Nunavut, Nunavik and the Northwest Territories, but the carrier also flies to Alberta, British Columbia, Manitoba and Ontario. First Air also offers charter flights. It operates from a primary hub at Ottawa Macdonald–Cartier International Airport (YOW) and secondary hubs at Yellowknife Airport (YZF), Iqaluit Airport (YFB) and Rankin Inlet Airport (YRT). First Air also has a codeshare agreement with Air Greenland (GL).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

19 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (19)
Viewed
View from Window (3)
Viewed
Our fleet (3)
Viewed
Airport (5)
Viewed
Cabin (1)
Viewed
Other (7)