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Air Italy


2,332 reviews
Headquarters: Centro Direzionale Aeroporto Costa Smeralda, 07026, Olbia, Sardinia Italy 011 39 892 928 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,332 Reviews from our TripAdvisor Community

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2,332 reviews from our community

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Showing 289: English reviews
Level 4 Contributor
26 reviews
15 helpful votes
Reviewed yesterday
NEW

It' s impossible book Seat and do check in on line Iff you don't pay for choose tour Seat betwenn euro 15 or euro 3 .

Domestic Economy Olbia - Rome
Helpful?
Thank Donatella B
Ferrara, Italy
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed yesterday
NEW

Air Italy. Quality on line and on board! Excellent online service with automatic ticket delivering by email. Very kind, polite and friendly crew!

Domestic Economy Bologna - Olbia
Helpful?
Thank giovibucci
Tampa, Florida
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Most uncomfortable seats I have ever experienced. Had to use a pillow to sit on and one for the back.

International Economy New York City - Rome
Helpful?
Thank michaeldimarco
Florence, Italy
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I had hope for Air Italy (formerly Meridiana) after recent investment from Qatar, use of their planes and a rebranding that included adding direct flights from Milan to Miami and to NYC, two routes I travel frequently. However, on a flight from NYC to Milan, the flight was delayed 12 hours due to mechanical failures. 12 hours changed the flight...

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International Economy New York City - Milan

Helpful?
Thank NYCgirlinFlorence
Harlington, United Kingdom
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed 2 days ago
NEW

We chose Air Italy , as it arrived at an earlier time into Olbia. Which saved us driving in the dark on our first time there. Internet checkin was easy , no hidden extras , with categories of hand baggage only , or. Hold baggage . They are in partnership with BA , so AVios points can be added. We...

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Europe Economy London - Olbia

Helpful?
Thank Steve J
Level 4 Contributor
27 reviews
3 helpful votes
Reviewed 2 days ago
NEW

While not up to Virgin or Quantas level, the check in process was good although like a lot of airlines, nickel and dime you for services as you're trying to make reservations or checking in. The staff at the check counter and in the air was friendly. They've embraced domestic airline carriers and gone to tight squeeze seats. When the...

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International Economy Los Angeles - Rome

Helpful?
Thank Annabelle B
NYC
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Worst check in experience I've ever had--and that includes Peoples' Express many years ago. On flight from Palermo to JFK had to recheck in at the main counter in Milan. Took 2 and a half hours. Computer system broke down. They had only 1 person checking in an entire flight. In our experience the computer system at Air Italy--once Meridiana--is...

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International Economy New York City - Palermo

Helpful?
Thank WilliamtheCat
Westport, Massachusetts
Level 3 Contributor
22 reviews
Reviewed 2 days ago
NEW

Rude ,rude,rude no such thing as customer service...the seats were very small,two seats then aisle,they were so close to seat in front my friend had to take on to my seat to get into the aisle,8 hours of cramped quarters..not fun.

International Economy Boston - Rome
Helpful?
Thank LoveTravel798132
London, United Kingdom
1 review
Reviewed 2 days ago
NEW

Everthing was perfect, but they should have come more often with drinks (water at least). The food was really good, especially the lasagna on the way back to Milan.

International Economy Milan - New York City
Helpful?
Thank clauddini23
1 review
Reviewed 3 days ago
NEW

AirItaly require you to print out all tickets for 'extra services' including checked luggage. This is very difficult for any traveler in a foreign language country.. I will likely spend 2 hours walking around Catania trying to find someone who can print something for me.

Domestic Economy Catania - Milan
Helpful?
Thank Tim K
See travel tips for airlines
“Find another airline”
WilliamtheCat, 17 Sep 2018 | Read review
“Don't go on a long flight”
LoveTravel798132, 17 Sep 2018 | Read review
“Italians enforce weight restrictions on all bags, including carry-ons!”
BillD644, 4 Sep 2018 | Read review
“Pay for you luggage's ahead of time otherwise it will cost you a fortune....”
ILSOGNATORE, 2 Sep 2018 | Read review
“Choose another company”
albertomV2237LB, 28 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Italy
Air Italy (IG) is an Italian airline with private capital based in Olbia and a hub at Milan Malpensa. Air Italy connects Milan Malpensa with direct multi-daily flights to Rome, Naples, Palermo, Catania, Lamezia Terme and Olbia. The international network offers direct flights from Milan Malpensa to European Capitals, the United States, Asia, Indian Ocean, the Caribbean, Africa and the Middle East. Moreover, Olbia is connected all year round with Milan Linate and Rome Fiumicino. It is also connected seasonally with other main Italian cities. The completely renewed Air Italy fleet will be comprised of Boeing 737 MAX 8 and Airbus A330-200.

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