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VietJetAir


2,254 reviews
Headquarters: 530 Nhat Tao District 11, Ho Chi Minh City Vietnam 011 84 1900 1886 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,254 Reviews from our TripAdvisor Community

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2,254 reviews from our community

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Showing 1,368: English reviews
New Delhi
Level 6 Contributor
291 reviews
77 helpful votes
Reviewed today
NEW

A low cost airline where u pay for your checked in luggage and for seat selection apart from the air fare. No food no refreshments no entertainment. Just sit back and doze off. Our flight was late by 1 hour as the flight into Phuket was delayed. We lost precious time in Bangkok as were planning to reach in the...

Date of travel: October 2018
More 
Domestic Economy Phuket - Bangkok

Helpful?
Thank Combit
1 review
Reviewed yesterday
NEW
via mobile

Vietjet does not allow for online check-in for domestic flights outside Vietnam. The site says to go to the airport to check in. This was a connecting flight for me, so I asked at the airport SGN if they could help me check in. Not only did they refuse this basic service, but they also refused to refund the SkyBoss...

Date of travel: December 2018
More 
Domestic Economy Bangkok - Phuket

Helpful?
Thank Travel80monkey
Zhengzhou, China
Level 4 Contributor
40 reviews
4 helpful votes
Reviewed yesterday
NEW

After a horrible 23 hours spend on a train ride from hell, this was a total breeze. The staff were friendly and helpful. Not a lot of leg space, but that is economic. Good flight.

Date of travel: February 2018
Domestic Economy Hue - Hanoi
Helpful?
Thank madeleinbooth
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

We flew on Viet Jet Air multiple times. Singapore to Hanoi, Hanoi to Da Nang and Danang to HCMC. Every flight left on time and arrived on time. You get what you pay for, a seat. No refreshments that you don’t pay for, but the cost of the flight is so inexpensive. The seats are an adequate size for flights...

Date of travel: November 2018
More 
Domestic Economy Hanoi - Da Nang

Helpful?
Thank 159jeanniep
Anaheim
Level 5 Contributor
41 reviews
9 helpful votes
Reviewed 2 days ago
NEW
via mobile

We, a group of 7 people took a flight from Hanoi to Yangon on December 7th and went back the next Tuesday. The ticket cost 3.5M vnd ($150). While checking in the flight from Hanoi, our checked in luggage was more heavier than the amount we bought, and we need to pay more. The staff said we had to pay...

Date of travel: December 2018
More 
Southeast Asia Economy Hanoi - Yangon (Rangoon)

Helpful?
Thank Hanh P
Bend, Oregon
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

We have flown with them multiple times these last two months through Vietnam and Thailand and every experience has been less than smooth. Their method for passing to check bags is cumbersome, their lines are the longest, and there is a shockingly small amount of legroom. We will avoid using this airline for the rest of our travels.

Date of travel: December 2018
Domestic Economy Bangkok - Chiang Mai
Helpful?
Thank V1768SIjennym
Blackpool, United Kingdom
Level 6 Contributor
760 reviews
211 helpful votes
Reviewed 3 days ago
NEW

1 hour and 35 minutes. Cheap flight with no added extras. Efficient staff, smooth flight and superb landing. All you can ask for at this price.

Date of travel: December 2018
Southeast Asia Economy Hanoi - Bangkok
Helpful?
Thank gordonj258
Blackpool, United Kingdom
Level 6 Contributor
760 reviews
211 helpful votes
Reviewed 3 days ago
NEW

No frills, more like a bus service but the price reflects the service so that is OK. No hard sell on board re perfumes and lottery tickets.

Date of travel: December 2018
Southeast Asia Economy Bangkok - Hanoi
Helpful?
Thank gordonj258
Eugene, United States
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

This airline took my husband away from me! My husband and I are experienced travelers. We just flew in from Detroit to Paris to Bangkok, never had any issue. However, when I tried to check my husband and I in for our 6 am flight from BKK to Phuket for a short trip, vietjet air denied to check my husband...

Date of travel: December 2018
More 
Domestic Economy Bangkok - Phuket

Helpful?
Thank 132krystaln
Biggleswade, United Kingdom
Level 4 Contributor
40 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Good cheap airline for domestic flights in Asia. Service is good and flight rang on time. Only area of improvement will to give priority to children and disabled passengers to get on the plane 1st. It’s a cheap airline no frills, but you can buy food and drink on aircraft.

Date of travel: December 2018
Domestic Economy Chiang Rai - Phuket
Helpful?
Thank Dils2000
See travel tips for airlines
“use other airlines even if it is more expensive”
Combit, 14 Dec 2018 | Read review
“In addition to your carry on, it seems you can also carry a small satchel or purse that is not weighted. Don’t go overboard.”
159jeanniep, 12 Dec 2018 | Read review
“Don't fly with this airline!”
linhryn00, 5 Dec 2018 | Read review
“Do not use them”
Monty3599, 5 Dec 2018 | Read review
“Pre-pay for 3xtra luggage, extra legroom, etc. It is much cheaper and easy than to d3l with that at the airport.”
244yvesb, 5 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About VietJetAir
Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes.
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