We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

AirAsia - AirAsia X Berhad (Malaysia)


1,559 reviews
Headquarters: Lot PT16 Jalan KLIA S3, Sepang 64000 Malaysia 011 60 858888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,559 Reviews from our TripAdvisor Community

Write a Review

1,559 reviews from our community

Filter reviews by popular destinations:
All reviews Kuala Lumpur Sydney Denpasar Melbourne Perth Osaka Coolangatta Singapore Seoul Tokyo Penang Auckland Taipei Jakarta Bangkok
Traveller rating
Cabin
  • (996)
  • (0)
  • (106)
  • (0)
Route
  • (523)
  • (285)
  • (109)
  • (90)
  • (77)
  • More
Language
  • More
Showing 1,104: English reviews
Level 1 Contributor
4 reviews
Reviewed 4 days ago
NEW

the food is bad but no choice. Great experience and the seat is uncomfortable. Not much choice of food to try and its costly

Asia Economy Kuala Lumpur - Tiruchirappalli
Helpful?
Thank jivpriya1101
Melbourne, Australia
Level 4 Contributor
33 reviews
7 helpful votes
Reviewed 6 days ago
NEW
via mobile

Travelled with family of 3 of which my son is 2 year old, no priority boarding for family. Even when we took flight from Melbourne to KL or KL to Jaipur, boarding process is really poor, overall flight is good. Also, as they discount their seats lot of people with no sense of respect for others also travel.

Southeast Asia Economy Jaipur - Kuala Lumpur
Helpful?
Thank lokendras611
Level 2 Contributor
5 reviews
Reviewed 1 week ago

coffee served taste much better than the one served on airasia. crew almost forgot my daughter's meal which was pre-booked. fortunately she sat nearby so its easy for me to remind them. hope the management can logically using their logic system to auto allocate seats for mother/parents and children to sit together without having to pay extra to choose its...

More 
Asia Economy Kuala Lumpur - Denpasar

Helpful?
Thank Nickkiholic
Miri, Malaysia
Level 6 Contributor
111 reviews
25 helpful votes
Reviewed 2 weeks ago

Great experience, seat is comfortable, service is on par with high cost airlines. Most important is I traveled to Japan with much lower cost.

North Asia Economy Kuala Lumpur - Osaka
Helpful?
1 Thank zh0ngyic
Level 5 Contributor
70 reviews
5 helpful votes
Reviewed 2 weeks ago

low cost only 7 kg on board including your laptop , the A330 is design for 2-4-2 seat but this flight is 3-3-3 so no much space plus leg room inexistent ,

Southeast Asia Economy Denpasar - Kuala Lumpur
Helpful?
Thank pierre m
Cairns, Australia
Level 4 Contributor
14 reviews
7 helpful votes
Reviewed 2 weeks ago

We had a delayed flight departure yet AirAsia were efficient and seamless in transferring a plane load of passengers onto a new aircraft, kept us all well informed. Once we were onboard the flight to Amritsar crew couldn't have more helpful and polite. Food was good, seats in the Quiet Zone were comfortable and I really appreciated being in a...

More 
International Economy Coolangatta - Amritsar

Helpful?
1 Thank TravelBL
Gold Coast, Australia
Level 4 Contributor
31 reviews
14 helpful votes
Reviewed 3 weeks ago

seats may be a little bit narrow for some "oversized" passengers - but leg room is OK.. I fly with them often, never select seats or any other "stuff", just turn up at the airport with hand luggage strictly under 7kg....sometimes I wonder why I can't carry more luggage since I weight only 60kg... Some "oversized" passengers carry over 20kg...

More 
International Economy Kuala Lumpur - Coolangatta

Helpful?
1 Thank rfradim
Level 1 Contributor
3 reviews
Reviewed 4 weeks ago

For a low cost carrier, this airline has great planes, food service and comfortable seats. We weren’t on the longest flight but having a good seat makes a world of difference.

International Economy Perth - Phuket
Helpful?
Thank Christine P
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 4 weeks ago

Cabin luggage entitlement needs to be strictly enforced. Boarding should be better controlled. Stop the practice of waiting for late passengers for departure

International Economy Kuala Lumpur - Coolangatta
Helpful?
Thank Murugan N
Kuala Lumpur, Malaysia
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 5 weeks ago

Flew return flight from Sapporo CTS via Don Muang Bangkok to KL. DMK was a nightmare.the ground crew supposed to push my mom to the gate abandoned us at the escalator before the departure gate. There were chaotic scenes at the departure gate which was no better than a open space where loud and inconsiderate travelers saw it fit to...

More 
Southeast Asia Economy Chitose - Kuala Lumpur

Helpful?
Thank EdwardT1713
See travel tips for airlines
“do web check in to speed up process”
Nickkiholic, 27 Nov 2018 | Read review
“be sure to weight your equipement before flying with them”
pierremI6346YT, 22 Nov 2018 | Read review
“Book a seat in Quiet Zone if you want to rest and be seated away from children”
TravelBL, 22 Nov 2018 | Read review
“If coming back from Sapporo don't pick a flight transiting DMK. fly direct”
EdwardT1713, 4 Nov 2018 | Read review
“Mark your checkin luggage with a fragile sticker then you bag is placed on top and upon arrival its the first bags out!”
carldickinson, 14 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - AirAsia X Berhad (Malaysia)
Founded in 2007, AirAsia X (D7) is a Malaysia-based long-haul low-cost carrier. Sister company to AirAsia (AK), the airline operates from a hub at Kuala Lumpur International Airport (KUL). AirAsia X flies to about 20 destinations in Australia, China, Japan, South Korea, Nepal, Saudi Arabia, Sri Lanka and Taiwan. Each of its 20 Airbus A330-300 aircraft are configured with two cabins: Premium Class and Economy Class. AirAsia X is not a member of any of the major airline alliances.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

366 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (366)
Viewed
Seat (38)
Viewed
Our fleet (2)
Viewed
Food and Drink (32)
Viewed
Cabin (20)
Viewed
View from Window (30)
Viewed
Airport (56)
Viewed
Onboard Feature (1)
Viewed
Airline Lounge (10)
Viewed
Other (177)