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AirAsia - AirAsia Japan


48 reviews
Headquarters: Chubu Centrair International Airport Nagoya, Japan, Denpasar Indonesia Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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48 Reviews from our TripAdvisor Community

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48 reviews from our community

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All reviews Chitose Nagoya Osaka Tokyo Bangkok Honolulu Kuala Lumpur London
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Showing 11: English reviews
Arnhem, The Netherlands
Level 6 Contributor
645 reviews
133 helpful votes
Reviewed June 25, 2018 via mobile

As this flight goes to the USA I’m aware that the administration must be a 100% before they let people on the plan but why does it take ages to check in on a flight the do almost daily. A lot of paperwork can be done in advance by the passenger himself. Before we left I checked Flightradar24 for past...

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International Economy Osaka - Honolulu

Helpful?
Thank ReisDNA
Level 6 Contributor
457 reviews
209 helpful votes
Reviewed June 6, 2018 via mobile

Ticket sold as flatbed and BC class but it is only a halfway BC experience. Flatbed not really a flatbed because to tight and not 100% flat. In-flight service only medium and gave a budget feeling . Caos at the check in..totally disaster. A old AB 330 but cabin was clean. Ok value for money for a short long haul....

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North Asia Business Class Bangkok - Tokyo

Helpful?
1 Thank Thomas F
Honolulu, Hawaii
1 review
Reviewed May 26, 2018 via mobile

For a 9 1/2 hour flight, I think it is ridiculous that No beverages served unless purchased even water is for a fee. No outside food allowed. Food served on plane expensive unless pre-paid prior. No inflight entertainment. Flight attendant very rude with a bad attitude & not helpful. Online chat 2 hour wait time. Chat line tried to overcharge...

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International Economy Honolulu - Osaka

Helpful?
Thank l2pua12
Kula, Hawaii
1 review
1 helpful vote
Reviewed April 20, 2018

The business practices of this airline are borderline an outright scam. I understood this was a low cost carrier and all ammenities are to be paid extra. When booking I paid for 2 checked bags at 30 dollars a piece, not bad. When returning we had extra bags which needed to be checked but they were not pre-paid. They demanded...

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International Economy Honolulu - Osaka

Helpful?
1 Thank Drew S
Jakarta, Indonesia
Level 6 Contributor
171 reviews
45 helpful votes
Reviewed February 24, 2018

airasia finally back to japan. i found this is the cheapest ticket from sapporo to nagoya in peak season of ice festival. very comfortable flight for low cost carrier. nice seats, clean and new airplane, friendly attendant. i hope they expand their route to many city like osaka or tokyo.

Domestic Economy Chitose - Nagoya
Helpful?
2 Thank rlahuddin
Level 6 Contributor
73 reviews
11 helpful votes
Reviewed January 14, 2018

During Nov 2017, I flew from Nagoya to Sapporo for weekend getaway with my friends. There was promotion from Air Asia and ticket was cheap. The food in the plane was not that good compare to their malaysia side. Since the flight time was an hour plus, I was disappointed that finger food was not available in the menu. The...

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Domestic Economy Nagoya - Chitose

Helpful?
Thank Seraphin C
London, United Kingdom
Level 4 Contributor
26 reviews
14 helpful votes
Reviewed December 4, 2017

On a Dreamliner so quite comfortable. In a four seater in middle of plane but had 2 and 3 seats so not on the aisle so not good access for loo etc. Think it was quite good, service a bit slow but otherwise ok. Poor wine and choice of drinks and undrinkable.

International Economy London - Tokyo
Helpful?
1 Thank Jacqui44poole
1 review
Reviewed September 24, 2017 via mobile

When checking in the line was quite long so I went and bought a few duty free item. The gate agents made a huge deal because apparently their duty free item count as it's own carryon and have to be the correct weight. Their carryon policy is 2 bags total of 7 kg. Because I bought those things in duty...

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International Economy Osaka - Honolulu

Helpful?
Thank Katala T
Las Vegas, Nevada
Level 6 Contributor
548 reviews
831 helpful votes
Reviewed August 14, 2017

Their "Premium" class seat is quite nice, spacious and semi private. It's an angled almost flat bed, angled meaning you are at a rather steep angle that you likely have to sleep on your back only. It's a good value if you get it at the Promo price, but a great value if you simply upgrade while checking in at...

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International Business Class Honolulu - Osaka

Helpful?
3 Thank pattayainsider
Kuala Lumpur, Malaysia
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed July 12, 2017

Service was great..Need to choose your seat wisely.Spend little bit on Quiet Zone for more comfortable seat,

Southeast Asia Premium Economy Tokyo - Kuala Lumpur
Helpful?
2 Thank zihah
See travel tips for airlines
“make sure to pay for everything in advance because they will either say no to add ons or extort you for 4 times the baggage fee”
drews348, 20 Apr 2018 | Read review
“Ask for A and C seats. Window and aisle, great as only 2 that side.”
Jacqui44poole, 4 Dec 2017 | Read review
“エンタメもないので、搭乗前に食事をして機内では寝るに限る。”
mentor_chow, 29 Jun 2018 | Read review
“家族など複数で旅行するときは,一人に荷物をまとめて予め機内預けを申し込んでおき,他の人は7キロ以内の軽装にしておくと節約になる。”
kimishimasahiro, 14 Jun 2018 | Read review
“快適さを求めるのは難しいのではないでしょうか。”
beagle-wan, 10 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - AirAsia Japan
Low-cost carrier AirAsia Japan (DJ) was founded in 2014 and started scheduled service in 2016. The carrier is a joint venture between Malaysia-based AirAsia (AK) and other partners, including Rakuten, Noevir Holdings, Octave Japan and Alpen. The airline operates from a hub at Chūbu Centrair International Airport (NGO) in Nagoya. Destinations include Sendai Airport (SDJ), Sapporo’s New Chitose Airport (CTS), and Taipei, Taiwan’s Taoyuan International Airport (TPE). Affiliated airlines include Thai AirAsia, Indonesia AirAsia, AirAsia X, AirAsia Philippines, and AirAsia India.
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