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Jambojet


111 reviews
Headquarters: PO Box 19002-00501, Nairobi 00501 Kenya 011 254 20 3274545 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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111 Reviews from our TripAdvisor Community

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111 reviews from our community

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Showing 105: English reviews
Nairobi, Kenya
Level 1 Contributor
3 reviews
Reviewed 6 days ago
NEW

A bit noisy, but expected for a propeller craft. Wish they could give refreshments for free. USB charging ports would be a good provision.

Domestic Economy Kisumu - Nairobi
Helpful?
Thank danieldavidson88
Nairobi, Kenya
Level 4 Contributor
23 reviews
5 helpful votes
Reviewed 1 week ago

The airline had a flight delay of 1 hour, which was only communicated to us after we arrived at the airport well in time for our earlier flight. Thus we had to spend an extra hour waiting, getting less of our holiday than expected.

Domestic Economy Nairobi - Malindi
Helpful?
Thank Manish1967
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 1 week ago

Jambojet is a bit disorganized. On the morning of my flight I received an SMS message saying that the flight was delayed by about 75 minutes. It then said that I would receive an email confirmation. No email arrived. So I called. Then they told me that the flight was NOT delayed and that the SMS went out by mistake....

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Domestic Economy Mombasa - Nairobi

Helpful?
Thank Kevin M. D
Dubai, United Arab Emirates
1 review
Reviewed 2 weeks ago

Worst airline ever I saw, poor customer service and bad experience I faced during my entire journey. I do not recommend this airline for business travels.

Africa Economy Entebbe - Nairobi
Helpful?
Thank Lalin K
Level 1 Contributor
3 reviews
Reviewed 4 weeks ago via mobile

The flights were on time and comfortable despite being a budget airline. The staff are welcoming and always ready to assist

Africa Economy Nairobi - Entebbe
Helpful?
Thank George Michael M
SD
Level 3 Contributor
11 reviews
6 helpful votes
Reviewed 4 weeks ago

It was a pleasant short flight. depsite the craziness of the December Holidays, the flight was very smooth. I recommend better planning for the staff to increase passenger comfort

Domestic Economy Mombasa - Nairobi
Helpful?
Thank SMookySD
2 reviews
Reviewed 4 weeks ago

Flight was on time was the best option since is affordable and convenient as we were travelling to Mombasa with my husband for my birthday weekend

Domestic Economy Nairobi - Mombasa
Helpful?
Thank Lolo725
Level 4 Contributor
46 reviews
16 helpful votes
Reviewed June 7, 2018

I was a little anguish because I had never seen Jambo jet before. It turned out to brand new Bombardier planes and great service. Very good surprise. No hesitation for me next time.

Africa Economy Nairobi - Entebbe
Helpful?
Thank Malcolm H
Jambojet, Customer Service at Jambojet, responded to this review

Hello Malcolm, Thank you for the wonderful feedback! We're delighted to hear you enjoyed your flight with us, and we look forward to having you back on board soon! :)

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Africa Economy Nairobi - Entebbe

Adelaide, Australia
1 review
Reviewed June 5, 2018

Not Happy Jan Poor communication and ownership for delays. I waited 5 plus hrs in Mombasa airport for my plane to arrive. Plane rescheduled 3 plus times and in the end I missed my international flights from Nairobi to Dubai. It cost me an extra nights accommodation, extra taxi fares and an extra $710 AUS to re book with Emirates....

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Domestic Economy Mombasa - Nairobi

Helpful?
Thank _mariagillian45
Jambojet, Customer Service at Jambojet, responded to this review

Hello Maria, Accept our humble apologies for the delay, and the great inconvenience caused. Unfortunately, sometimes, due to unforeseen circumstances, we're forced to reschedule flights. Please provide us with your booking reference number and we'll update the relevant department.

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Domestic Economy Mombasa - Nairobi

Nairobi, Kenya
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed May 31, 2018

It was a fairly good flight to and fro and both on time. We flew with a toddler and lucky we had carried snacks for her because the airline only provides snacks at a cost. There is some kind of aircraft noise which can be painful to the ears for a toddler or non-frequent flyer. Some chewing gum for an...

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Domestic Economy Nairobi - Malindi

Helpful?
Thank Edna S
See travel tips for airlines
“Worst airline ever I saw”
950lalink, 3 Jul 2018 | Read review
“Jambo jet is always the way to fly never dissapoints”
Lolo725, 14 Jun 2018 | Read review
“Carry some dry snacks for yourself and enough if with a toddler.”
40ednas, 31 May 2018 | Read review
“book your seats in advance”
sukeshad, 25 May 2018 | Read review
“You are safer paying for extra baggage before check inn. If you can, avoid using jambojet altogether”
MarionKwe, 23 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Jambojet
A subsidiary of Kenya Airways (KQ), Jambojet (JX) is a low-cost carrier that was founded in 2013 and began offering passenger flights in 2014. The airline is headquartered in Nairobi and has a base at Jomo Kenyatta International Airport (NBO). It currently flies to seven destinations throughout Kenya, including Moi International Airport (MBA) in Mombasa, Kisumu International Airport (KIS) and Malindi Airport (MYD). Jambojet flies three Boeing 737-300 and two Bombardier Dash 8 Q400. As a budget airline, passengers can pay extra for checked luggage, pre-reserved seats, seats with extra legroom and onboard food and beverages.

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