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Jetstar Pacific Airlines - Vietnam


662 reviews
Headquarters: 112 Hong Ha Street Ward 2, Tan Binh, Ho Chi Minh City Vietnam 011 84 1900 1550 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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662 Reviews from our TripAdvisor Community

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662 reviews from our community

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Showing 419: English reviews
Rodrigues Island
Level 5 Contributor
51 reviews
13 helpful votes
Reviewed 6 days ago
NEW

We were leaving for Hanoi. 1st experience on Jetstar Pacific Airlines, check in was smooth, nice staff, plane was pretty much on time. We did not have check in luggage. It would be nice to have online check in next time! Overall nice experience for the price paid!

Southeast Asia Economy Hong Kong - Hanoi
Helpful?
Thank krish509
Grafton, Australia
Level 5 Contributor
75 reviews
22 helpful votes
Reviewed 1 week ago
NEW
via mobile

We recently visited Vietnam, our agent offered us upgrades from train travel to air. We fly Hanoi to Danang, Danang to Ho Chi Minh, group of 8 people...It was easy to check in, but not so easy to request window seats, our sears were all pre-selected by airline in order of names booked, not in family grouo - thus partners...

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Domestic Economy Da Nang - Ho Chi Minh City

Helpful?
Thank Tracey-Ann B
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 1 week ago via mobile

The plane was delayed 3 times. When we just about to step into the bus, a young Jetstar Pacific girl wanted to weight my luggages once again. She said it was 2kg too much and forced me to pay 500,000 VND in cash. Since the bus was soon leaving, I had no choice other then pay her.

Domestic Economy Ho Chi Minh City - Phu Quoc Island
Helpful?
1 Thank Thaison V
Ottawa, Canada
Level 6 Contributor
100 reviews
23 helpful votes
Reviewed 1 week ago via mobile

Perfect for a short flight. I found the cabin to be spacious, modern and clean. Would use them again in a heartbeat.

Domestic Economy Ho Chi Minh City - Da Lat
Helpful?
Thank André B
Adelaide, Australia
Level 4 Contributor
28 reviews
13 helpful votes
Reviewed 1 week ago

Not sure if I am more annoyed at the hypocrisy or alarmed at the complacency about safety. Being tall, I paid for the upfront and extra leg room and exit row seats in row 1 when I booked 6 months ago. On checking in I was quizzed about my 6’4, 15 year old son being mature enough and able to...

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Domestic Economy Ho Chi Minh City - Phu Quoc Island

Helpful?
Thank peter932
New York
Level 6 Contributor
230 reviews
99 helpful votes
Reviewed 2 weeks ago

Have taken two flights on this airline. The first one was delayed three hours, the second almost four hours. What's worse is they don't post the delay until 5 minutes before the original boarding time. So, you have no choice but sit in the airport after passing through security. I can understand the occasional delay but with this airline it's...

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Domestic Economy Ho Chi Minh City - Hue

Helpful?
Thank lislander
2 reviews
Reviewed 2 weeks ago via mobile

I booked online and received a flight ticket confirmation email. 7/7 I am arrived airport to check in, they said my passport name is not the confirmation email name which is my confirmation email only shown the contact name that’s my English name. The Worsen issue is they don’t provide any passenger name change service during they are opening the...

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Asia Economy Da Nang - Hong Kong

Helpful?
Thank Becca l
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 2 weeks ago

Check in was efficient,good service, friendly staff @ counter,seat size & leg space was adequate,luggage claim was quick

Asia Economy Da Nang - Hong Kong
Helpful?
Thank Glen S
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 weeks ago

Check-in for luggage was taking forever and there is any organization for queues (priority, luggage or not luggage) and there is sometimes some misunderstanding between flight attendants. It is not my first flight,so I used flight crew say to me/us '' welcome to board blabla ...'' and the Stewart doesn't' wave me : no smiling, nothing - it is just...

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Domestic Economy Ho Chi Minh City - Da Nang

Helpful?
Thank Diane R
Level 1 Contributor
4 reviews
Reviewed 2 weeks ago via mobile

Don't ever book a flight with Jetstar, our flight was cancelled and the next flight we were offered was more than 4 hours later that day. This screeed up all our other travel arrangements forcing us to book with another airline, Jetstar said they would refund us in full but this never happened and to this day still waiting for...

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Domestic Economy Ho Chi Minh City - Nha Trang

Helpful?
Thank Lethabo M
See travel tips for airlines
“Need to check in at the airport!”
krish509, 15 Jul 2018 | Read review
“I hope Qantas realises the risks to their own brand if their subsidiary budget airline is found to have a bad safety record.”
peter932, 11 Jul 2018 | Read review
“Avoid and pay extra for a better airline”
lislander, 7 Jul 2018 | Read review
“Don't pay for this company”
, 2 Jul 2018 | Read review
“don't fly the cheap, uncaring and unethical, airlines. Save enough money for the better airlines or travel by land, by boats”
497locn, 27 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Pacific Airlines - Vietnam
Headquartered in Ho Chi Minh City, Vietnam, Jetstar Pacific (BL) is a low-cost airline that was founded in 1990 as Pacific Airlines. It is wholly owned by Vietnam Airlines (VN). It operates from a hub at Tan Son Nhat International Airport (SGN) and has designated Noi Bai International Airport (HAN) as a focus city. Jetstar Pacific flies to about 40 destinations, the majority of which are in Vietnam. International destinations include points in Indonesia, Hong Kong and Thailand. The airline flies an all-Airbus fleet. It has eight Airbus A320-200 planes configured with all Economy Class-seating and two Airbus A321-200 planes with both Business Class and Economy Class cabins.

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