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Jeju Air


487 reviews
Headquarters: 312-1 Yon-Dong, Jeju, Jeju Island 63000 South Korea 011 82 1599-1500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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487 Reviews from our TripAdvisor Community

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487 reviews from our community

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Showing 102: English reviews
Oslo, Norway
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 weeks ago

Seats were comfortable and had lots of legroom (in comparison to my 10 hour flight with Aeroflot). The staff were nice and friendly and spoke English. However, what was a let down was the fact that you cannot check-in online as an international passenger, so you have to show up 2,5 hours prior to your flight to check in. We...

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North Asia Economy Tokyo - Seoul

Helpful?
1 Thank Alinabbb
Sacramento, California
Level 3 Contributor
23 reviews
26 helpful votes
Reviewed 3 weeks ago via mobile

I was impressed from the moment I attempted to check in at ICN and a well-coiffed, cheerful employee was actually monitoring the check-in kiosks (which United with all its money and employees NEVER does). Very smoothly run operations, all the employees I encountered were at least professional and most were also quite friendly and helpful. Very professional. Airplane is cramped...

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Southeast Asia Economy Seoul - Vientiane

Helpful?
1 Thank HopALongHari
Calgary, Canada
Level 6 Contributor
126 reviews
31 helpful votes
Reviewed 3 weeks ago

Flew with my mom return from Seoul to Osaka. Booking on the app was a breeze, price was comparable to Peach and cheaper than Eastar Jet. Check in was a breeze. Flight departed on time and arrived on time. Return flight was a bit of a mess. The booking system crashed as 3 flights were trying to check in. The...

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North Asia Economy Seoul - Osaka

Helpful?
Thank Erex90
1 review
Reviewed 3 weeks ago via mobile

Have you ever been to a pool that smells so much of chlorine that your eyes and nose start burning? This airline specializes in that smell x10. I couldn't breathe well to Jeju and back. It happened on two flights.

Domestic Economy Seoul - Jeju
Helpful?
Thank Joe M
Level 3 Contributor
12 reviews
Reviewed 4 weeks ago via mobile

My trip to Seoul last june with Jeju Air was more than satisfying feeling that i can't help comparing them to other airlines that i ever use before. Of course there is no one can be satisfying with having a delay glight more than 3hours without any legit reasons but all the passengers seemed to be in order and understanding...

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North Asia Economy Kota Kinabalu - Seoul

Helpful?
Thank jon w
Honolulu, Hawaii
Level 6 Contributor
416 reviews
113 helpful votes
Reviewed July 8, 2018

A nice cheap and friendly airline. I actually saw that they fly into Seoul's Gimpo Airport. Not seeing this airport for 20 years, I wanted to check it out. Plus, much closer to the city than the new Inchon Airport.

North Asia Economy Osaka - Seoul
Helpful?
Thank VivaHawaii
Hong Kong, China
Level 6 Contributor
293 reviews
70 helpful votes
Reviewed July 1, 2018

This is the second time I used it to fly to Seoul. I decided to go this time last minute and got a very good deal. I usually travel light, and their 10 kg hand luggage allowance suits me fine. The cheap ticket this time even included a 15 kg checked bag (although I only had hand luggage). Flights were...

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North Asia Economy Hong Kong - Seoul

Helpful?
Thank A Y
Haywards Heath, United Kingdom
Level 6 Contributor
64 reviews
31 helpful votes
Reviewed June 23, 2018

It all went smoothly except they changed the boarding gate and I didn't realize it. At boarding time I went to go check so had to quickly run to a different gate. The plane left a half hour late but made up 15 minutes in flight time. The landing was a bit bumpy. Otherwise all was fine. I had no...

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Domestic Economy Jeju - Seoul

Helpful?
Thank Sara H
UK
Level 3 Contributor
11 reviews
6 helpful votes
Reviewed June 20, 2018

A great short hop airline. We used as part of a longer trip in Korea so needed additional baggage allowance. We opted for the 20kg allowance, minimal increase in cost but with the benefit of 'speedy boarding' and 'bags to the door' which equated to our bags being first off the plane and onto the carousel. Compared with European budget...

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Domestic Economy Busan - Jeju

Helpful?
Thank FranJ0hn
Level 2 Contributor
5 reviews
Reviewed June 13, 2018 via mobile

airline for a budget airline is ok.. but BEWARE of their rules on baggage. you cannot combine their baggage allowance like for example theres 4 of you. which would give you 60kg, you cannot have just 2 baggages. each baggage should only have 15 kilos. we have been passengers of different airlines and 1st time to encounter this.

North Asia Economy Manila - Seoul
Helpful?
Thank Stephanie C
See travel tips for airlines
“Read about their policies on their website beforehand, or even better; call them. A lot of information on English is unclear or not there.”
Alinabbb, 27 Jul 2018 | Read review
“they delay the flight for half an hour without any notice.”
853lim, 27 May 2018 | Read review
“Secure your bookings online and arrive at least 30-40 mins earlier as the queue to check in and board could be slow.”
294sharonk, 10 May 2018 | Read review
“Budget airline that services Jeju Island and locations in Korea and Japan.”
TheWellTravelled, 24 Apr 2018 | Read review
“Make reservations and seat selections online as early as possible to get the seats with more leg room.”
actfast, 17 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Jeju Air
Jeju Air (7C) is a South Korean carrier headquartered in Jeju City. It operates primary hubs at Incheon International Airport (ICN) and Jeju International Airport (CJU) and a secondary hub at Gimhae International Airport (PUS). Domestically, the airline flies to six destinations. It also has scheduled international service to Cambodia, Guam, Hong Kong, Japan, Northern Mariana Islands, China, the Philippines, Taiwan, Thailand and Vietnam, as well as charter operations. The airline's fleet consists of 20 Boeing 737-800 planes configured with a single Economy Class cabin.
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