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Icelandair


4,886 reviews
Headquarters: Reykjavik Airport, Reykjavik 00101 Iceland 011 354 505 0100 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,886 Reviews from our TripAdvisor Community

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4,886 reviews from our community

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Showing 4,143: English reviews
Haifa, Israel
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed today
NEW

The airport service was very poor. My suitcase was lost in all this mess. A lot of passengers. Not enough space.

Europe Economy London - Reykjavik
Helpful?
Thank VikuliaS
Vancouver, Canada
Level 5 Contributor
99 reviews
9 helpful votes
Reviewed today
NEW

A 7 hour flight and relatively comfortable. One downside if you have mobility problems is climbing up and down the stairs as there is no level ramp into or out of the plane. Also, food and beverages is extremely expensive. You think Scandanavia is expensive, it cost almost $20.00 Can for two mini burgers which came as a package.

International Economy Vancouver - Reykjavik
Helpful?
Thank Ron U
London, United Kingdom
2 reviews
Reviewed today
NEW

I was very impressed with this flight, better service and legroom than return flight with the British National Carrier

Europe Economy London - Reykjavik
Helpful?
Thank DenUp68
Montreal
Level 5 Contributor
73 reviews
274 helpful votes
Reviewed today
NEW

We had a good flight, not late, good service, but nothing extraordinary. You have to pay for everything, so bring lunch with you. It was an ok airline. They do give snacks and crayons for kids.

Europe Economy Paris - Reykjavik
Helpful?
Thank MontrealMissy
2 reviews
Reviewed today
NEW

We bought our tickets quite late so they were expensive. Compared to the other airline that flies the same route, they were slightly cheaper. Extra bag to a light-fare ticket was surprisingly expensive, though, even though we bought it online, so in the end I think it would have been a little cheaper to fly with the other airline. We...

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Europe Economy Helsinki - Reykjavik

Helpful?
Thank Saana K
Seattle, Washington
Level 4 Contributor
21 reviews
12 helpful votes
Reviewed yesterday
NEW

We flew Iceland Air a few years ago and it was a nice experience. However, our most recent flight was pretty bad. It seems they have become victims of their own popularity. The website is hard to use, the lines in Reykjavik are long, they don't have food service on the plane unless you order in advance and even then...

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International Economy Seattle - Zurich

Helpful?
Thank Wormtravels
Bengaluru, India
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Was initially unsure as to what to expect but pleasantly surprised to find a spacious cabin comfortable seats and excellent service. The range of movies was interesting to a film buff-small but with an introduction to Icelandic films. The flights were punctual. The air terminal was small but efficient. Have an excellent bus service to the city which is much...

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Europe Business Class Reykjavik - Copenhagen

Helpful?
Thank icariapa05
2 reviews
1 helpful vote
Reviewed yesterday
NEW

They charged 88 euro per piece of luggage (flat rate, not based on weight), the boarding process was a disorganized mess, the plane smelled like the bathrooms hadn't been cleaned in a week, no snacks or meals were provided - you had to purchase all food and 75% of it wasn’t available, I asked for a glass of wine and...

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International Economy Paris - Seattle

Helpful?
1 Thank Louise B
Hudson's Hope, Canada
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

If you are going to fly with this airline, make sure to pack snacks or a lunch and drinks. this airline does not even offer a complimentary snack. You can purchase food on the flight, but it is very expensive

International Economy Vancouver - Reykjavik
Helpful?
Thank barbarafN528IU
2 reviews
Reviewed yesterday
NEW

This is the first time we flew Icelandair and we're ready to lift off with them again tomorrow if we were headed somewhere. The flight was smooth and the service was great. We will look for them next time we travel abroad.

International Business Class Toronto - Amsterdam
Helpful?
Thank Brad C
See travel tips for airlines
“You need to be ready to do all by yourself.”
VikuliaS, 19 Sep 2018 | Read review
“The best way to use this airline is to make Reykjavik a long stop-over.”
308saanak, 19 Sep 2018 | Read review
“I flew in day time”
icariapa05, 18 Sep 2018 | Read review
“Make sure that you pack your own food. You don't even receive a complimentary snack.”
barbarafN528IU, 18 Sep 2018 | Read review
“Take another Airline”
PapaHorse01, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Icelandair
Reykjavík-based Icelandair (FI) is the country of Iceland's largest airline. From its hub at Keflavik International Airport (KEF) and Akureyri Airport (AEY), Icelandair operates non-stop flights to more than 25 destinations across Europe and about a dozen destinations in Canada and the United States. The carrier's fleet is configured with Saga Class (the equivalent of Business Class), Economy Comfort Class and Economy Class. Saga and Economy Comfort passengers departing from Keflavík International Airport have access to the airline's Saga Lounge.

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