We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

AirAsia - Philippines AirAsia


691 reviews
Headquarters: Domestic Road Manila Domestic Airport, Pasay, Luzon 01300 Philippines 011 63 2 722 2742 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

691 Reviews from our TripAdvisor Community

Write a Review

691 reviews from our community

Filter reviews by popular destinations:
All reviews Manila Cebu Island Puerto Princesa Kalibo Seoul Kuala Lumpur Davao City Panay Island Bohol Island Taipei Tacloban Hong Kong Angeles City Denpasar Singapore
Traveller rating
Cabin
  • (563)
  • (0)
  • (0)
  • (0)
Route
  • (347)
  • (123)
  • (43)
  • (39)
  • (9)
  • More
Language
  • More
Showing 563: English reviews
Taytay, Philippines
Level 3 Contributor
23 reviews
18 helpful votes
Reviewed 2 days ago
NEW
via mobile

We were traveling from Davao going to Manila. Unfortunately, PAL was fully-booked, as well as CebuPac. With no other options, we took AirAsia flights Davao-Cebu and Cebu-Manila. The first flight from Davao was delayed. So, we were rushing from the Arrivals area to the Departure lounge at the Cebu airport. In some cases, you will be able to book connecting...

More 
Domestic Economy Cebu Island - Manila

Helpful?
Thank Karmilda
Makati, Philippines
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Everything just as you expected the budget airlines do. Boarding on time, but take off late due to NAIA traffic, cannot blame the airlines. You get what you see.

Southeast Asia Economy Manila - Jakarta
Helpful?
Thank Galih_Wanggono
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

I came back to give this airline a review so ppl can learn from me & my husband experience, in this airline you will feel worthless customer, they will take your money & they wont even give a @#$ about you as human being because they never ever even try so hard to help you as they suppose to be....

More 
Domestic Economy Manila - Bohol Island

Helpful?
Thank Shaw S
Level 4 Contributor
10 reviews
1 helpful vote
Reviewed 1 week ago via mobile

all Our flights in Asia we do with air asia. They’re cheap, in the inside nice, have friendly staff, so it’s all good 👌🏼

Domestic Economy Cebu Island - Puerto Princesa
Helpful?
Thank PriscillaenMilenco
Lapu Lapu, Philippines
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 1 week ago

Ride was bumpy which made me feel sick and flight was delayed. Flight attendants were accommodating though.

Domestic Economy Chiang Rai - Bangkok
Helpful?
Thank blanche58643
1 review
Reviewed 1 week ago

my flight was cancelled, so I requested a refund to book with another airlines. I requested for the refund on Sept 2, today is Nov 9 and STILL no refund, I've been following up every week as this is not a small amount of money. I've spent over $50 on long distance calls to the philippines HQ and today they...

More 
Domestic Economy Manila - Cebu Island

Helpful?
Thank Go01113080465
Dubai
2 reviews
Reviewed 2 weeks ago

Flight Z2 615 / MNL-DVO / 10Oct18. Had a 6kl excess baggage for check-in which I was willing to pay. My hand carry exceeded 1kl which included SLR camera & personal belongings but the counter check-in staff refused to consider. No solution was offered even if I suggested to check-in my hand carry. Counter check-in staff were unprofessional & unhelpful....

More 
Domestic Economy Manila - Davao City

Helpful?
Thank Savannah Mitch D
Daejeon, South Korea
2 reviews
2 helpful votes
Reviewed 3 weeks ago

traveled with AirAsia to Manila twice so, two times of round trip, never took off on scheduled time out of the four flight, at the end, on the last trip back to Korea, I missed the last transportation from the airport because of the delay of the flight, I had no other choice to take a taxi, with the fare...

More 
North Asia Economy Manila - Seoul

Helpful?
1 Thank manny932018
Cebu City, Philippines
Level 4 Contributor
34 reviews
181 helpful votes
Reviewed 3 weeks ago

We got round-trip tickets to Seoul for a little above $100, which is a really good deal based on past experience. It's a four-plus-hour flight, but no food is provided, which we expected already since it is a budget airline. There is food sold on the plane, and surprisingly it's quite affordable (hot choco for a dollar, for example), so...

More 
North Asia Economy Cebu Island - Seoul

Helpful?
Thank Angela A
Singapore
Level 5 Contributor
30 reviews
11 helpful votes
Reviewed 3 weeks ago via mobile

Check-in at counter took 1 hr at Puerto Princesa Airport despite having done web check-in. 5 pax before us took 20 min to get their boarding passes and the line was snaking behind. Then to the flight, it was late by more than 1.5 hr for a flight that's just 1 hr. Totally unacceptable. They planned only half hr to...

More 
Domestic Economy Puerto Princesa - Cebu Island

Helpful?
Thank Prestonia
See travel tips for airlines
“Meals are cheap when you book online. Pay seat up front, sometimes you get empty seat beside.”
Galih_Wanggono, 16 Nov 2018 | Read review
“You get what you paid for.”
blanche58643, 11 Nov 2018 | Read review
“hide your blanket during landing, you'll need it as a shield from bug spray”
F8620OCbrianh, 19 Oct 2018 | Read review
“Avoid if possible”
JohnXL1967, 18 Oct 2018 | Read review
“Choose and book your seat as your assigned seat may not be to your liking.”
144happyg, 2 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - Philippines AirAsia
AirAsia Philippines (Z2) is a Manila-based low-cost carrier and the Philippine affiliate of Malaysia-based AirAsia. (AK). Founded in 2010, AirAsia Philippines operates from a hub at Ninoy Aquino International Airport (MNL) using Airbus A320 aircraft. Destinations served include major cities in the Philippines, Bangkok, Denpasar, Guangzhou, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Seoul, Singapore, and Taipei.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

162 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (162)
Viewed
Cabin (14)
Viewed
Airport (37)
Viewed
Seat (10)
Viewed
Onboard Feature (2)
Viewed
Food and Drink (26)
Viewed
View from Window (8)
Viewed
Our fleet (5)
Viewed
Airline Lounge (1)
Viewed
Other (59)