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WOW air


8,256 reviews
Headquarters: Katrinartun 12, Reykjavik 00105 Iceland 011 354 590 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,256 Reviews from our TripAdvisor Community

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8,256 reviews from our community

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Showing 7,190: English reviews
Tecumseh, Canada
Level 6 Contributor
105 reviews
32 helpful votes
Reviewed yesterday
NEW

I work for a major Canadian airline, and often choose to fly because of my husband's limited schedule. Of course, I hear many things about many airlines, good and bad. I read reviews, try and keep up with the pulse. Low cost carriers often get a bad rap, sometimes undeservedly so. Thus is my experience with WOW airlines. The information...

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International Economy Detroit - Reykjavik

Helpful?
Thank jetboyb747
Toledo, Ohio
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed yesterday
NEW

We left Detroit on an evening flight. It was very pleasant, the staff was friendly. I would recommend wow airlines. Not sure they are going to keep the evening flight much longer. It was convenient, because we were on a short trip.

International Economy Detroit - Reykjavik
Helpful?
Thank Nancy G
Joshua Tree, California
2 reviews
Reviewed yesterday
NEW

I travel to Iceland twice a year for photography workshops. I have used WOW airlines for the past 3 years and I have not had any problems or issues. I also recommend WOW airlines to all of my students - no problems. It is a no-frills airline - and the planes are very clean and new - and the service...

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International Economy Los Angeles - Reykjavik

Helpful?
Thank extremekc
Coarsegold, California
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed yesterday
NEW

A travel agent booked us on the flight - huge mistake I’ll never make again. I learned later that we had choices that I wasn’t given an option to take, so I was thinking this would be a terrible airline. The check-in wasn’t without problems -it was totally automated, which we’d never done, so I watched my bag run away...

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Europe Economy Reykjavik - Dublin

Helpful?
Thank Meredith M
1 review
Reviewed yesterday
NEW
via mobile

Long story short, their online check in was down and this made me miss my flight from Dublin to Dallas. I sent multiple emails trying to resolve the issue with no response and even sent the screen shots of the check in malfunction. After a long conversation with someone in customer service (I have a hard time even calling it...

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International Economy Dublin - Dallas

Helpful?
Thank Chris A
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed yesterday
NEW

Our experience began with not being able to check in on-line. We were told when we called that the Canadian website wasn't working and hadn't been working for months. So a couple of Wow personnel had to check everyone on the flight manually. Welcome to the 1970s. We had the same situation on the way home this time despite the...

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International Economy Toronto - Paris

Helpful?
Thank moconnie
Florence
Level 3 Contributor
12 reviews
43 helpful votes
Reviewed yesterday
NEW
via mobile

After many of my reviews of this airline. I see through MSN news they also rate this airline as the worlds worst, and most of the others, I have never heard about. They also stopped their reviews on their website as well. They know they have problems but do nothing to fix them. Flyer beware!

International Economy Reykjavik - Pittsburgh
Helpful?
1 Thank Brent A
Singapore
Level 6 Contributor
121 reviews
63 helpful votes
Reviewed yesterday
NEW

This was the cheapest flight I can get to Amsterdam. Basic flight. That means: No in-flight entertainment. No food. No water. The seats were narrower than regular American flights so if you need more legroom or bigger bucket seats, try upgrading. If you need extra carry-on or check-in, buy then when you are purchasing the tickets. It is the cheapest...

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International Economy Toronto - Amsterdam

Helpful?
Thank Vuvie
New Delhi, India
Level 6 Contributor
560 reviews
129 helpful votes
Reviewed yesterday
NEW
via mobile

I had booked ticket (CHNWUI) with them in the month of may 2018. I have paid full amount of rs 71650 to them. After four months of eating my money they said the flight has been cancelled and they cant fly. I am following up with them since sept 2018 for the refund every time. They it will take another...

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International Economy New Delhi - New York City

Helpful?
3 Thank Maneesh12345
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

I booked my tickets through their website, bought extra legroom seats and on the way over I had no problems at all. I enjoyed my time in Iceland. From there I went to Paris and the return has been absolutely the worst travel I have ever experienced. I checked in and had my seat assignment. I was not notified of...

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International Economy Cincinnati - Paris

Helpful?
1 Thank MaryJane H
See travel tips for airlines
“If you can get the upgrade to Premium, it is worth it. If not, at least book a seat with more leg room.”
jetboyb747, 16 Oct 2018 | Read review
“The non-stop from LAX to Iceland is quick.”
extremekc, 16 Oct 2018 | Read review
“Check their various price options carefully; a higher ticket price can save you on other things.”
518meredithm, 16 Oct 2018 | Read review
“Carefully compare your carry-on to the allowed dimensions. Smaller than normal American carry on sizes.”
moconnie, 16 Oct 2018 | Read review
“Buying extra carry-on through the app is not working, try doing it on the website instead.”
Vuvie, 16 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About WOW air
Founded in 2011 - WOW air (WW) is a low-cost carrier based in Reykjavík, Iceland. The airline, which began scheduled flights in 2012, operates from its hub at Keflavík International Airport (KEF). The airline flies to more than 30 destinations in Europe, North America and Asia. WOW air has a fleet of 13 aircraft: three Airbus A320-200, seven Airbus A321-200 and three Airbus A330-300. For an additional fee, WOW air guests can pre-reserve specific seats, add luggage allowance, and purchase food and beverages while in flight.

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