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fastjet


217 reviews
Headquarters: Suite 2C First Point Buckingham Gate, Horley RH6 0NT England 011 255 784 108 900 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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217 Reviews from our TripAdvisor Community

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217 reviews from our community

Filter reviews by popular destinations:
All reviews Dar es Salaam Johannesburg Harare Kilimanjaro National Park Victoria Falls Zanzibar Island Mwanza Entebbe Mbeya Lusaka Nairobi Arusha Maputo Nampula
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Showing 190: English reviews
Orsay, Centre, France
Level 3 Contributor
23 reviews
10 helpful votes
Reviewed 1 week ago

We booked a ticket from Maputo to Nampula in July 2018. In november I checked online to see if everything was ok an I noticed that the flight was cancelled. We did not receive any e-mail. I am now claiming for my money back but it does not seem like an easy process. Will never book with them again

Domestic Economy Maputo - Nampula
Helpful?
Thank Alexandre L
1 review
Reviewed 3 weeks ago

Rude and unprofessional staff. Was ignored for a good 30mins at the check-in desk and an hour at their ticketing office, three phone calls later to their customer services department was told I needed to purchase a new ticket! The customer service people are very combative and will not allow you to complete a sentence without cutting you off. It's...

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Domestic Economy Dar es Salaam - Mwanza

Helpful?
Thank DEE_Afri
Adelaide, Australia
Level 5 Contributor
68 reviews
26 helpful votes
Reviewed October 15, 2018

Wanted to book a flight from Victoria Falls to Jo'burg in late September through their website. However the day we wanted (30/9) was available a few months ago then disappeared during August. I emailed Fastjet and received a prompt response (hence the 2 stars) that there were no flights that day. Yet in mid-Sept the 10:00am flight reappeared! Huh? We...

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Africa Economy Victoria Falls - Johannesburg

Helpful?
Thank mrwonderful07
Moscow, Russia
2 reviews
2 helpful votes
Reviewed October 11, 2018

My flight to Kilimandjaro was planned for the evening but a week before arrival fastjet sent the message to me and my friends that the flight can be done only in the morning. We were offered the full refund that we asked for. The refund was promised in 21 days but 40 days have passed and we didn't receive anything....

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Domestic Economy Dar es Salaam - Kilimanjaro National Park

Helpful?
1 Thank Voyage157672
1 review
1 helpful vote
Reviewed October 11, 2018 via mobile

I chceked in on time and was changing my money into US dollars. By the time i went to the boarding gates they had closed the gates but it wsnt 20mins before departure yet. I couldn’t top up or pay penalty fee to get next flight rather they instructed me to pay full ticket for the next flight. Not even...

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Africa Economy Johannesburg - Harare

Helpful?
1 Thank Maps823513
Watford
Level 5 Contributor
47 reviews
35 helpful votes
Reviewed October 9, 2018

I was due to fly to Kilimanjaro with Fastjet in August and on the morning of my flight it was cancelled. All I received was an email. Arriving in Tanzania that afternoon I did not check my email. At least a text message would have been appropriate. So I went to the desk and they offered me a refund or...

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Domestic Economy Dar es Salaam - Kilimanjaro National Park

Helpful?
1 Thank imv81
Abu Dhabi, United Arab Emirates
Level 3 Contributor
11 reviews
Reviewed October 5, 2018

On time and pleasant crew. Great budget airline, the flight was good, no waiting time. Were satisfied on both trips from Dar es Salaam and Arusha and back.

Domestic Economy Dar es Salaam - Arusha
Helpful?
Thank TheEngineerP
Johannesburg, South Africa
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed September 24, 2018

i thought the lower price would be reflected in the seating or service or cash menu, however when the departure time was changed (by an hour?) I received a telephone call advising me 2 weeks in advance. consultant was professional and friendly. received updated mail. seats were comfortable and plane was well maintained. service by hostess was efficient and friendly....

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Africa Economy Johannesburg - Victoria Falls

Helpful?
Thank JustJoe106
Plymouth, United Kingdom
Level 5 Contributor
83 reviews
29 helpful votes
Reviewed September 20, 2018 via mobile

For a small airline this is the worst domestic airline I have used. The staff at check in are incompetent we ended up on holiday without our bags. Bags were not even tagged hence they dint travel with us or could not be tracked.I also later went on to find out that because the aircraft is so small and they...

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Africa Economy Johannesburg - Harare

Helpful?
Thank abraa2014
Harare, Zimbabwe
Level 1 Contributor
2 reviews
Reviewed September 20, 2018 via mobile

The flight itself was fine although the the snack we received was a rather stale sausage roll. My main issue was that when I got to the airport for check in I was told the flight time had been changed to an hour earlier, meaning I was too late. They said they tried to call me but I didn't answer....

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Africa Economy Harare - Johannesburg

Helpful?
Thank charvalino
See travel tips for airlines
“Business travellers who can afford to pay a bit extra fora better service, please use other airlines!”
DEE_Afri, 29 Oct 2018 | Read review
“Don't fly with Fastjet”
imv81, 9 Oct 2018 | Read review
“maybe avoid for time sensitive travels, but delays happen on all airlines...right?”
JustJoe106, 24 Sep 2018 | Read review
“choose your seat and pay the extra...”
aemorl, 15 Aug 2018 | Read review
“Be early, they can be too efficient. I was having my last drink thinking I had time while everyone else was boarding.”
Tmtmtl, 12 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About fastjet
Low-cost carrier fastjet (FN) operates from a hub at Julius Nyerere International Airport (DAR) in Dar es Salaam, Tanzania. It flies to four destinations within Tanzania, as well as Malawi, South Africa, Uganda, Zambia and Zimbabwe. The airline's fleet features three Airbus A319-100. As a budget airline, passengers can expect to pay extra for airport lounge access, food and beverages on board, pre-reserved seats and checked luggage. The airline's SmartClass airfares include reserved seats in premium locations, an additional baggage allowance and free ticketing changes provided they occur at least six hours prior to the time of departure.
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