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199 reviews
Headquarters: Suite 2C First Point Buckingham Gate, Horley RH6 0NT England 011 255 784 108 900 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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199 Reviews from our TripAdvisor Community

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199 reviews from our community

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Showing 176: English reviews
Theresa, New York
Level 3 Contributor
22 reviews
3 helpful votes
Reviewed 4 days ago

My 2nd round trip with Fastjet took me to the Victoria Falls. This time though there was flight changes made by the airline which made me nervous after reading some other reviews. But I was reassure when after the initial email I got a SMS confirming the new flight details which was followed up by a phone calls from the...

Domestic Economy Harare - Victoria Falls

Thank Tmtmtl
1 review
Reviewed 1 week ago via mobile

Cancelled flight with no notice (probably because it enough customers). Staff completely unhelpful and couldn’t care at all about customers . Airline offices at Kilimanjaro have no internet and only take cash. Of course ATM machine wasn’t working. Cancelled flight caused us to miss connection and ultimately cost us $10k inner tickets

Domestic Economy Kilimanjaro National Park - Dar es Salaam
Thank Tom R
2 reviews
Reviewed 2 weeks ago

They are very strict on time but very timely in departures and arrivals in comparison with the smaller local planes.

Domestic Economy Kilimanjaro National Park - Dar es Salaam
Thank Castro O
Bulawayo, Zimbabwe
1 review
Reviewed 3 weeks ago via mobile

Flight FN 8336 from Johannesburg to Harare scheduled to leave at 21:15 was delayed 5hrs, these things happen. But at 2am, the airline was nowhere to be found. Zero communication with the passengers some of which had checked in early for a 9pm flight. Stuck in the cold we’re elderly women and children. This airline couldn’t even put out a...

Africa Economy Johannesburg - Harare

Thank AndrewMatatu
1 review
Reviewed 4 weeks ago via mobile

First the flight was cancelle, then the Alternative didnt take place neither. There were no information if or when the flight would take place. Just please don't travel with this airline!

Domestic Economy Dar es Salaam - Kilimanjaro National Park
Thank Sophie R
Harare, Zimbabwe
Level 4 Contributor
30 reviews
5 helpful votes
Reviewed July 4, 2018 via mobile

The plane we were meant to depart on only arrived when our ticket said we would be departing, so we were late by about 30 minutes. The flight was in a small plane (3 seats across) and was a bit cramped. However, it was clean and the air crew were professional. Considering the price, it was a fair flight.

Domestic Economy Victoria Falls - Harare
Thank Ryan L
Pretoria, South Africa
Level 6 Contributor
83 reviews
22 helpful votes
Reviewed July 4, 2018

It is a smaller plane than I am used to but all went well fantastic. To Harare the plane was full, but on our return we could move to sit alone. The service on the ground and on the plane were very good. The air hostesses were very friendly and extremely professional and helpful. They assisted me very kindly. I...

Africa Economy Johannesburg - Harare

Thank Nbcamping
Bulawayo, Zimbabwe
Level 2 Contributor
8 reviews
Reviewed July 2, 2018

An affordable airline and their time is spot on. Ok for short flights, but for longer flights you may have to look elsewhere.

Africa Economy Harare - Johannesburg
Thank DaliMiso
Madison, Wisconsin
Level 3 Contributor
15 reviews
10 helpful votes
Reviewed July 2, 2018 via mobile

Although on the website fastjet looks nice online. The customer service at the sales desk in Dar Es Salaam, TZ was horrendous. No where on the website did it say that they didn't take debit card. Neither of my cards worked at the airport ATM and the sales lady didn't give two $#!+$. My friends dad paid for 2 bags,...

Africa Economy Dar es Salaam - Lusaka

Thank Sara S
Level 1 Contributor
4 reviews
Reviewed June 27, 2018 via mobile

- Price was reasonable - Flight was on time and reached on time as well - Traffic to airport in Dar was horrible and we almost missed it so leave atleast 3 hours before your flight to avoid disappointment.

Domestic Economy Dar es Salaam - Kilimanjaro National Park
Thank Hussein D
See travel tips for airlines
“Be early, they can be too efficient. I was having my last drink thinking I had time while everyone else was boarding.”
Tmtmtl, 12 Aug 2018 | Read review
“They are very strict on check in time. be there on time to avoid cancelation”
castroo966, 29 Jul 2018 | Read review
“Read my comments above on hand luggage”
Nbcamping, 4 Jul 2018 | Read review
“Book early to get the best price.”
polifungirai, 19 Jun 2018 | Read review
“Always get to the airport early, if they are full they take off regardless of the time !!!”
Ranjit1945, 17 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About fastjet
Low-cost carrier fastjet (FN) operates from a hub at Julius Nyerere International Airport (DAR) in Dar es Salaam, Tanzania. It flies to four destinations within Tanzania, as well as Malawi, South Africa, Uganda, Zambia and Zimbabwe. The airline's fleet features three Airbus A319-100. As a budget airline, passengers can expect to pay extra for airport lounge access, food and beverages on board, pre-reserved seats and checked luggage. The airline's SmartClass airfares include reserved seats in premium locations, an additional baggage allowance and free ticketing changes provided they occur at least six hours prior to the time of departure.
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