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Spring Airlines

232 reviews
Headquarters: 528 Konggang No 1 Road, Shanghai 200335 China 011 86 21 95524 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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232 Reviews from our TripAdvisor Community

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232 reviews from our community

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Showing 101: English reviews
Shanghai, China
Level 6 Contributor
139 reviews
97 helpful votes
Reviewed 1 week ago

It says it all when the only option for "Class of Service" in the drop-down menu for the review is "Economy". Essentially this is China's Number 1 flying crate service. Oh, and when I say "service" you need to pay to actually receive any. Food and drinks, even water are extra, and the selection available is absolutely poor. You pay...

North Asia Economy Phuket - Shanghai

Thank Narsfweasels
Shanghai, China
Level 4 Contributor
33 reviews
9 helpful votes
Reviewed 1 week ago

You will almost always need to take a bus to the airplane, so you MUST be at the gate far earlier than normal airlines and even earlier than they print on your ticket. The overall experience will be outrageous on this airline, so just be prepared. Most of the time they leave the lights on the entire flight, sell duty...

Southeast Asia Economy Shanghai - Bangkok

Thank Sarah M
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 2 weeks ago

I've travelled around with couple of budget airlines around the world but Spring is "The Worst" so far. The Worst! Checking-in was terrible. Their weight limit policy was a SCAM. Policy said 10kg check-in luggage and 5kg carry-on. So, what happened was "THEY CHECK MY LAPTOP BACK PACK ON THE WEIGHT SCALE!!!" WHAT!? So, because of the Laptop, chargers, and...

Southeast Asia Economy Shanghai - Bangkok

1 Thank Julian L
Level 4 Contributor
21 reviews
1 helpful vote
Reviewed 2 weeks ago

All and everything is in the title. People who can afford to spend more bucks on a flight will do. For others you have Spring Airlines which is a bit like the hard-seats train of the 19th century for the working class. But it stills brings you to your destination. - Longest shuttle trip on the tarmac before reaching plane...

Southeast Asia Economy Shanghai - Chiang Mai

Thank Charles B
Montreal, Canada
Level 6 Contributor
172 reviews
68 helpful votes
Reviewed 3 weeks ago

I have taken Spring more than one time and this Airline is by far the worst for Service, Timing and courtesy. Waited more than one hour in the plane to leave HK. Reason too much air traffic which seemed the case in every location I have taken them. Not worth the savings.

North Asia Economy Hong Kong - Shanghai
Thank BrotherYo
Salamanca, Spain
Level 6 Contributor
488 reviews
100 helpful votes
Reviewed 4 weeks ago

The flight was ok. I have read terrible reviews but we did not have any problem and didn't see anybody having them. However, I bought extra luggage in advance due to that terrible reviews.

North Asia Economy Hong Kong - Shanghai
Thank Aleph_999
Level 4 Contributor
27 reviews
3 helpful votes
Reviewed 4 weeks ago

Because the time, location, and price factors, I used Spring Airline for the first time this week. I read a few bad reviews about this airline and was not sure what to expect. It flies out of T1 in Hongqiao airport, a much less crowd airport now, easy to arrive by Line 10 of the subway, and security control line...

Domestic Economy Shanghai - Shenzhen

Thank Keqi G
Lanzhou, China
1 review
Reviewed 4 weeks ago via mobile

I have taken many airlines and this is the worst I have ever taken. Would gladly take North Korean Air over this rubbish. Commonly delayed, no hand luggage allowed on board other than soft bags, no recling seats, small leg room fit only for hobbits. Would only recommend to enemies.

Domestic Economy Lanzhou - Shanghai
Thank junkmaiking999
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed June 3, 2018 via mobile

There are not a lot of positives things to say apart from the plane was modern, fare was cheap and one or two staff members spoke enough English to be helpful. The bad points ... very cramped, minimal leg room, think Ryan Air of Asia but worse, no free water (we asked because my partner needed to take medication... no...

Southeast Asia Economy Shanghai - Krabi Town

Thank Tim L
Level 2 Contributor
6 reviews
Reviewed May 25, 2018 via mobile

Flight is supposed to be scheduled at the timing to depart but it is delayed for 5 damn hours for no godamn reasons! The customer service cant even give a vaild reason!!!! 😡😡😡

Southeast Asia Economy Shanghai - Singapore
Thank Cheryl T
See travel tips for airlines
“prepare your own in flight entertainment, something soft to sit on, an eye mask for sleep and some patience.”
sarahmS4455RC, 6 Aug 2018 | Read review
“Everything you carry, they will check on the weight scale. So, better check 15kg in total in advance before you go to airport.”
julianl234, 3 Aug 2018 | Read review
“Don't fly Spring for any flight over 5 hours! Short flights only.”
F1558SVcharlesb, 31 Jul 2018 | Read review
“Buy a drink before boarding. Also there are several restaurants at arrival level. Have a good meal before boarding”
keqig, 20 Jul 2018 | Read review
“Do not fly with this airline if you are not Chinese.”
Elfin400, 23 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Spring Airlines
Shanghai-based Spring Airlines (9C) is a publically-listed no-frills airline and the largest budget carrier in North Asia. Founded in 2004, Spring Airlines operates from its major hubs at Shanghai Pudong International Airport (PVG) and Shanghai Hongqiao International Airport (SHA) flying to over 80 destinations. This includes over 60 cities in Mainland China as well as international and regional flights to Japan, Thailand, Hong Kong, Macau, Singapore, Taiwan, South Korea and Cambodia. Other large bases include Shenzhen (SZX), Shijiazhuang (SJW), Osaka (KIX) and Bangkok (BKK). All of the airline's aircraft are configured with single-cabin Economy Class seating. Extra legroom seating as well as additional baggage and onboard meals are available for purchase online.
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