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Spring Airlines


253 reviews
Headquarters: 528 Konggang No 1 Road, Shanghai 200335 China 011 86 21 95524 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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253 Reviews from our TripAdvisor Community

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253 reviews from our community

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Showing 112: English reviews
Shanghai, China
1 review
3 helpful votes
Reviewed 3 weeks ago via mobile

These two men did everything possible to make our lives difficult. They were rude every step of the process and seemed as though they were trying to make us miss our flights. The couple in line next to us was having the same experience and told us their flight in with Spring Air was full of similar issues. I would...

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North Asia Economy Bangkok - Shanghai

Helpful?
3 Thank 230mitchelld
2 reviews
1 helpful vote
Reviewed 4 weeks ago

Seats are made out of hard leather, cannot adjust back, little leg space, never food provided even for international flights (acceptable for budget airline), and they wake everyone up from sleep in order to introduce all passengers to their products. Loud speakers come on mid-flight, "attention everyone, let me introduce you to these 3 products in detail for the next...

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Southeast Asia Economy Tianjin - Siem Reap

Helpful?
1 Thank Henry C
Hohhot, China
Level 4 Contributor
27 reviews
11 helpful votes
Reviewed October 13, 2018 via mobile

i have flown on many budget airlines but the legroom is even more limited than any other airlines. my flight was an 8 hour flightand i do understand that its a.budhet airline but they dont even give you water.on other budget airlines you atleast get water. you also have a total of 15kg luggage including hand luggage and i was...

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North Asia Economy Bangkok - Hohhot

Helpful?
Thank shur c
Shanghai, China
Level 5 Contributor
73 reviews
30 helpful votes
Reviewed October 11, 2018

never expected such a "no service" for a 5hours flight. seats have only one position, it's not possible to reclaine even 1mm. so uncomfortable so many hours. On board F&B has to paid separately... if you want water you have to pay extra. Non sense for a long flight. The gave you a menu with choises and cost, but wait,...

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Southeast Asia Economy Shanghai - Phuket

Helpful?
1 Thank tizianashanghai
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed October 3, 2018

It's an american tragedy after you've worked so hard all your life and you look around when you got to pay a huge fortune just to put your own bags on the plane for carry on and pay even before you check in your luggage whether it's big ,small ,or medium size you gottta spend your whole life saving just...

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Domestic Economy Fort Lauderdale - Baltimore

Helpful?
Thank LightPacker552755
Cancun, Mexico
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed October 2, 2018

I flew from Krabi (Thailand) to Shanghai (China) on September 29th. The check-in at Krabi was awful, the staff doesn't even said good morning. She just checked us in and gave us our boarding pass. Not a single word. I am assuming that this is a third party they hired in Thailand. I was surprised not a single word was...

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North Asia Economy Krabi Town - Shanghai

Helpful?
Thank jorgemendozajr
Level 6 Contributor
98 reviews
39 helpful votes
Reviewed September 25, 2018

It is a typical budget airline. Seat are not comfortable with limited legroom. They don't even lean back. The worst seats I have seen among 140+ airlines. Everything served is extra including a 5 Yuan water. Meals are cheap but low quality. But service on board is not too bad. There is no online check-in. If you want to reserve...

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Southeast Asia Economy Shanghai - Phuket

Helpful?
1 Thank OmerYalcinkaya
Level 5 Contributor
59 reviews
166 helpful votes
Reviewed September 21, 2018

Spring’s values in their motto – Safety, Smile, Sincerity look as sincere as you get. the crew was attentive, helpful and looked like they were sincerely there to make it a good flight the ETD was on schedule, ETA was just a few mins (<10) off. maybe it was luck, we experienced none of the bad press some others posted....

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North Asia Economy Chongqing - Osaka

Helpful?
Thank VacationTiger
Hangzhou, China
Level 1 Contributor
2 reviews
Reviewed September 13, 2018 via mobile

The A320 aircraft was new. This is a low cost carrier and the seats are of the slimline variety. They do not recline. The cabin crew were friendly. This flight had a 1 hour delay (due to traffic congestion at Shanghai). The passengers were sat on the aircraft during the delay but the crew updated passengers regularly.

Domestic Economy Zhangjiajie - Shanghai
Helpful?
Thank DieterM516
Dundalk, Ireland
Level 6 Contributor
136 reviews
137 helpful votes
Reviewed September 10, 2018

Great service and brilliant staff. We had an extra bag that we thought was ok to take on board (our mistake) but the airline let us check it in with our other bags at no extra cost. This would NOT happen in Ireland, you would be charged. very quick boarding and friendly staff. Will definitely use Spring airlines again if...

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Asia Economy Shanghai - Hong Kong

Helpful?
Thank Robbie W
See travel tips for airlines
“Bring your own pillows, entertainment, earplugs”
946henryc, 7 Nov 2018 | Read review
“The best thing about this airline is its price...”
OmerYalcinkaya, 25 Sep 2018 | Read review
“manage expectations, this is a budget airline. Spring gets us to where we booked at the price we paid”
VacationTiger, 21 Sep 2018 | Read review
“prepare your own in flight entertainment, something soft to sit on, an eye mask for sleep and some patience.”
sarahmS4455RC, 6 Aug 2018 | Read review
“Everything you carry, they will check on the weight scale. So, better check 15kg in total in advance before you go to airport.”
julianl234, 3 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Spring Airlines
Shanghai-based Spring Airlines (9C) is a publically-listed no-frills airline and the largest budget carrier in North Asia. Founded in 2004, Spring Airlines operates from its major hubs at Shanghai Pudong International Airport (PVG) and Shanghai Hongqiao International Airport (SHA) flying to over 80 destinations. This includes over 60 cities in Mainland China as well as international and regional flights to Japan, Thailand, Hong Kong, Macau, Singapore, Taiwan, South Korea and Cambodia. Other large bases include Shenzhen (SZX), Shijiazhuang (SJW), Osaka (KIX) and Bangkok (BKK). All of the airline's aircraft are configured with single-cabin Economy Class seating. Extra legroom seating as well as additional baggage and onboard meals are available for purchase online.
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