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Virgin Australia


8,077 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,077 Reviews from our TripAdvisor Community

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8,077 reviews from our community

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Showing 7,863: English reviews
Melbourne, Australia
Level 5 Contributor
33 reviews
5 helpful votes
Reviewed today
NEW

This is my first time talking the virgin Australia it is pretty good service staff are very friendly. The food is not bad. Although when I cam back the flight was delayed because the technical issues. But we has very safe landing back to Melbourne.

International Economy Melbourne - Hong Kong
Helpful?
Thank wailee613
Mandurah, Australia
Level 6 Contributor
671 reviews
152 helpful votes
Reviewed yesterday
NEW
via mobile

At last, the toilet seat stayed up. Good seats, USB chargers and an entertainment system built in. The shortcomings with the entertainment system in my seat included that it was extremely difficult to control the volume using the remote control and the picture was buffering. The meal choices were adequate, but they ran out of Pinot Grigio in our cabin.

Domestic Business Class Melbourne - Perth
Helpful?
Thank PeterJT46
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Sunshine Coast, Australia
Level 4 Contributor
29 reviews
12 helpful votes
Reviewed yesterday
NEW

I never write bad reviews but have to on this occasion. I flew return from Brisbane to LAX and for two flights over 13 hours the food was appalling. I have traveled on most airlines and this carrier was extremely disappointing. The food looked like vomit, I had 'pesto chicken pasta', that looked like slop, an omelet, that look like...

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International Economy Brisbane - Los Angeles

Helpful?
Thank Gillilena
Adelaide, Australia
2 reviews
Reviewed yesterday
NEW

We had contact with about 10 Virgin staff both at the airport and on the plane and was taken back at the level of service. Nothing was too much trouble and everyone was smiling and polite.Excellent customer service Virgin.Well done.

Domestic Premium Economy Sydney - Adelaide
Helpful?
Thank Departure45485141072
Inglewood, Australia
Level 5 Contributor
71 reviews
4 helpful votes
Reviewed yesterday
NEW

Flight crew were awesome, plane was very clean and onboard service was good. Slight hiccup as our gate was changed after printing our boarding passes that morning at the airport but the departure board at airport didn’t reflect this. Inflight entertainment and wifi wasn’t working which was frustrating as we had purchased extra due to having been travelling overnight.

Domestic Economy Brisbane - Melbourne
Helpful?
Thank 506debc
Inglewood, Australia
Level 5 Contributor
71 reviews
4 helpful votes
Reviewed yesterday
NEW

We left on time, flight crew were very friendly and helpful. Inflight food was of a food standard but not what a teenager would normally choose. Being an overnight flight it was very cool onboard, the passenger next to me asked if she could have a blanket and was informed a blanket and pillow would cost $10, the passenger agreed...

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International Economy Denpasar - Brisbane

Helpful?
Thank 506debc
Perth, Australia
Level 5 Contributor
78 reviews
14 helpful votes
Reviewed yesterday
NEW

left on time got in early what more can you ask for food was not good which was breakfast very salty first bad food weve had on virgin

Domestic Economy Perth - Melbourne
Helpful?
Thank linda s
Adelaide, Australia
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Great service and great flight. In flight entertainment was good, complimentary in flight Wi-Fi was excellent!

Domestic Economy Adelaide - Perth
Helpful?
Thank Andy S
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 2 days ago
NEW

It has been a while since the Virgin Lounge or any other lounge for that matter has been used. I had a complimentary access voucher. The quality of food and selection has certainly gone down hill. A poor selection of salad vegetables. A sandwich maker for toasted sandwiches. One hot dish of meat but no vegetables. There was plenty of...

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Domestic Economy Melbourne - Sydney

Helpful?
Thank Geoffrey S
Mandurah, Australia
Level 6 Contributor
671 reviews
152 helpful votes
Reviewed 3 days ago
NEW
via mobile

Our flight was delayed by 15 minutes, despite all passengers being on board early. It would have been respectful if the staff informed passengers of the reason for the delay. Kiri was a thoughtful and gracious host and our service was very good. Good was acceptable, but not great. The wine was good. As with most Virgin planes, the toilet...

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Domestic Business Class Cairns - Melbourne

Helpful?
1 Thank PeterJT46
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See travel tips for airlines
“Eat before you get on the plane!”
Gillilena, 14 Nov 2018 | Read review
“Down load entertainment app before boarding. Ensure your devices are fully charged prior to boarding.”
506debc, 14 Nov 2018 | Read review
“Book ahead if you can, to get better prices.”
Y1752HSmikeh, 12 Nov 2018 | Read review
“Never choose back seats of the plane or you'll be inconvenienced by toilet-users and staff moving food trolleys by your seat.”
phantomac, 11 Nov 2018 | Read review
“Travel earlier in the day.”
rosswakem, 11 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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