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Virgin Australia


7,039 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,039 Reviews from our TripAdvisor Community

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7,039 reviews from our community

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Showing 6,841: English reviews
Perth, Australia
Level 4 Contributor
36 reviews
36 helpful votes
Reviewed today
NEW

A last minute decision to see if we could upgrade from Economy to Business on our return flight home at the check in was well worth it..For an extra $300 each we were lucky enough to get seats and fly home in a bit of luxury.. The food was really good.. Our hostess wasn't offering the alcohol around like her...

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Domestic Business Class Melbourne - Perth

Helpful?
Thank nickyp1976
Nowra, Australia
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed yesterday
NEW

Great to be given in flight food and drinks on such a short journey. Staff and check in was easy. Overall a fantastic journey.

Domestic Premium Economy Brisbane - Proserpine
Helpful?
Thank john_arwon
Melbourne, Australia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

The Virgin Flight crew were friendly & courteous. They found me an alternative snack because I have a nut allergy witch I hadn't told them about. My only complaint about the menu is that it said that flights over 2 hours would have a toasted cheese, tomato & ham sandwich & they didn't. How ever they did have the sale...

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Domestic Economy Marcoola - Melbourne

Helpful?
Thank schurmann2016
Tauranga, New Zealand
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

As part of a flight with another airline from Amsterdam, The Netherlands to Auckland, New Zealand, the last leg from Sydney was with Virgin Airlines. And it was a terrible experience. The plane was extremely old, no comfort, tight spaces, damaged chairs and very dirty (mould on the chairs in front of me and rubbish on the floors). Despite this...

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Trans-Tasman Economy Sydney - Auckland

Helpful?
2 Thank Pien K
Doha
Level 3 Contributor
20 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

There was a distinct lack of communication about the service offered. I booked from abroad and wasn't made aware of the lack of in seat entertainment or food service. The check in staff member was really rude . I travelled without devices for the children and ended up buying them in haste at Duty Free. The flight took over 8...

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International Economy Sydney - Denpasar

Helpful?
2 Thank MrsBDH
Shell Cove, Australia
Level 5 Contributor
56 reviews
17 helpful votes
Reviewed 2 days ago
NEW

Our Annual Holiday this year we travelled by Virgin Australia on the outward leg we travelled in row 6 economy. A pleasant 4 hour flight to Nadi. Our return leg to our surprise our Grand Son had arranged an upgrade to Business Class. A very SMOOTH flight and well looked after by Flight Service Director Jason & a Lovely Hostess...

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South Pacific Business Class Sydney - Nadi

Helpful?
1 Thank Bob R
Phoenix, Arizona
Level 6 Contributor
517 reviews
224 helpful votes
Reviewed 2 days ago
NEW

On the good side, Virgin Australia is clean and safe. Once you got to the desk, the check-in was efficient, but Bali's overall organization is severely lacking--but the airline may not have a lot of control over that. What they can control are other items, and it appears that making profits with minimal service is their priority. According to their...

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International Economy Denpasar - Sydney

Helpful?
2 Thank moviegeekjn
Melbourne, Australia
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW

surfboard damaged flight was ok meals were good for airline food seats were comfy and leg room was ok booked an aisle seat

South Pacific Economy Melbourne - Nadi
Helpful?
1 Thank j9shells
Suva
Level 4 Contributor
24 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Flew Virgin Australia from Nadi to Melbourne for work on 4 August 2018. Good flight, but the service from the flight attendants was more than excellent. I asked the check-in agent (ATS Fiji) for a back-row window seat, she instead gave me mid exit seat which had lots of legroom. Meals were great and the flight attendant kept on offering...

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South Pacific Economy Nadi - Melbourne

Helpful?
1 Thank Josua M
Sydney, Australia
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Planned our trip well in advance, picked our seats to afford ourselves a good view of the town from the air. On boarding, found that we had been bumped to seats just on the back of the wing to accommodate people who wanted to sit together. Gave us a lame excuse of weight distribution, then all they said was sorry...

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Domestic Economy Adelaide - Alice Springs

Helpful?
1 Thank casmall25
See travel tips for airlines
“Download the Virgin entertainment app before the aircraft doors close!”
TriBrowns, 12 Aug 2018 | Read review
“Ask for any advantages at check in. it helps to be a platinum velocity member”
darylagnew, 11 Aug 2018 | Read review
“Arrive well in advance of the flight departure time to ensure you have plenty of time”
paulen25, 11 Aug 2018 | Read review
“You need to take your own headphones if you wish to use the in-flight app on your mobile device.”
mundooc, 11 Aug 2018 | Read review
“Download the entertainment app prior to boarding!”
C5770JLjoanner, 11 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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