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Virgin Australia


9,074 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,074 Reviews from our TripAdvisor Community

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9,074 reviews from our community

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Showing 8,824: English reviews
Henderson, Nevada
Level 6 Contributor
226 reviews
91 helpful votes
Reviewed today
NEW

This was my first on any Virgin Australia flight. We found it average for a discount airline. The seats were in above average shape. Service was average. One thing of note, they manage passengers with disabilities on their own. They do not pay the terminal staff to do so. Hence, if you need mobility help, the airline staff will provide...

Date of travel: March 2019
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Trans-Tasman Economy Auckland - Sydney

Helpful?
Thank tlahuele
Chesterfield, United Kingdom
Level 6 Contributor
96 reviews
31 helpful votes
Reviewed today
NEW
via mobile

We flew from Sydney to Cairns in economy x seating near the front of the plane. The seats had extra legroom; an essential for me but they were narrow and uncomfortable. Shortly after takeoff access to the forward toilet was refused due to access being through the two rows of first class seating. This resulted in a very uncomfortable hour...

Date of travel: March 2019
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Domestic Premium Economy Sydney - Cairns

Helpful?
Thank Roys6484
Toronto, Canada
Level 6 Contributor
215 reviews
28 helpful votes
Reviewed yesterday
NEW
via mobile

Flight was very comfortable. Service was excellent. Stewardesses were friendly smiling and upbeat. Really happy to get light meal of great quality on flight since it was so early. I would recommend virgin

Date of travel: March 2019
Domestic Economy Sydney - Cairns
Helpful?
Thank P622SBmichaelf
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

I have been traveling across Australia for a month now and have had 3/5 domestic flights with Virgin Australia and 2/5 with Qantas. Every single flight I have taken with them over this month period has been delayed for one reason or another (airline mechanical issues, late arrival of the incoming flight, last minute gate change etc.). If you have...

Date of travel: March 2019
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Domestic Premium Economy Sydney - Cairns

Helpful?
Thank 120keeganc
Sydney, Australia
Level 6 Contributor
294 reviews
77 helpful votes
Reviewed yesterday
NEW

Great airline - great service, my only gripe is - no entertainment on board, like movies or a TV. But the crew were fantastic.

Date of travel: March 2019
Domestic Economy Perth - Sydney
Helpful?
Thank Got2try
Melbourne, Australia
Level 6 Contributor
115 reviews
13 helpful votes
Reviewed yesterday
NEW

The flight was very good and on time, the service was excellent and the inflight crew very good and were trying hard to make it a pleasant flight, which they did. The food and wine was good with a good selection from which to choose.

Date of travel: February 2019
Domestic Business Class Melbourne - Newcastle
Helpful?
Thank Robert T
Hamilton, New Zealand
Level 5 Contributor
64 reviews
15 helpful votes
Reviewed yesterday
NEW

Not used to small planes and very little leg room. There was about 300 passengers and it was very cramped, we are both tall so it was quite uncomfortable. The cabin staff were very efficient issuing everyone with a drink and a pack of nibbles. The seats shouldn't be able to recline on a short flight with very restricted leg...

Date of travel: March 2019
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Domestic Economy Sydney - Hobart

Helpful?
Thank Irene H
Penang Island, Malaysia
Level 6 Contributor
160 reviews
284 helpful votes
Reviewed 2 days ago
NEW

I have flown with VIRGIN AUSTRALIA quite a number of times and each time it was an experience I did not wish to endure again. Crew = unfriendly/not helpful/not hospitable/uncaring! VIRGIN AUSTRALIA has narrow bodied aircrafts that means that the toilet is extremely narrow, even for a size 12!!! SEATS DO NOT RECLINE and that means that a paying customer...

Date of travel: February 2019
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International Economy Cairns - Denpasar

Helpful?
Thank overseaswriter
Griffith, Australia
Level 5 Contributor
70 reviews
6 helpful votes
Reviewed 2 days ago
NEW

all good with the booking, then check in and the flight itself. friendly flight attendants. no delays. all good. happy to fly with virgin again if this continues to be how they operate.

Date of travel: March 2019
Domestic Economy Melbourne - Marcoola
Helpful?
Thank jetninet
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

Very good check in, on time departure, good and clean cabin. Excellent on board service and reasonable food.

Date of travel: February 2019
Trans-Tasman Economy Melbourne - Auckland
Helpful?
Thank Trampingclub
See travel tips for airlines
“buy an IPAD or take a magazine for these flights”
Got2try, 21 Mar 2019 | Read review
“If you do not want to pay the extra for Business class, Economy X is a great alternative”
rfltucker, 21 Mar 2019 | Read review
“If you are tall pay for extra leg room.”
fraire2015, 21 Mar 2019 | Read review
“if you are a senior and physically challenged...take another airline”
overseaswriter, 20 Mar 2019 | Read review
“Ensure there an hour before flight”
132loisw, 19 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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