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Mistral Air

301 reviews
Headquarters: Viale Lincoln 3, 00144 Rome Italy 011 39 06 9666 3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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301 Reviews from our TripAdvisor Community

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301 reviews from our community

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Showing 30: English reviews
Level 6 Contributor
136 reviews
45 helpful votes
Reviewed May 31, 2018

Mistral is a subsidiary of Poste Italiane - absolutely nothing wrong with the flight and service on board, but the ground staff at Pantelleria airport leave a lot to be desired. We were supposed to leave at 09:40, so arrived at the airport at 08:00, very few people around, deposited our car rental, and checked in no problem. Weather grey...

Domestic Economy Pantelleria - Palermo

Thank Nash29London
Cervo, Italia
Level 6 Contributor
768 reviews
284 helpful votes
Reviewed May 6, 2018

The posta aircraft was small but nicely equipped, with comfortable seats, kind crew, complimentary sweets at landing.

Domestic Economy Palermo - Pantelleria
Thank opossumd
Bedlington, United Kingdom
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed December 14, 2017

I was unfortunate to be subcontracted onto this so called airline from TUI. Never again will I travel with them. This is the oldest and most unairworthy aicraft I ever been on. The crew were rude and trying to scam everyone on board with the "Ive no change" trick when buying drinks. I had to ask several times for my...

Europe Economy Newcastle upon Tyne - Salzburg

Thank Stephen A
Level 2 Contributor
5 reviews
Reviewed November 9, 2017

Our flight was scheduled for 9:00 in the morning. After several delays, absolutely no reliable info, and more than 10 hours waiting, we found out that we will fly to Split (Croatia) instead Mostar (BiH). WTF!? We had organized bus ride from Split to Mostar, and arrived there in the middle of the night. All in all, one extremely unpleasant...

Europe Economy Rome - Mostar

Thank Ilija T
Barnard Castle, United Kingdom
Level 3 Contributor
14 reviews
10 helpful votes
Reviewed September 3, 2017

Holiday was booked with Inghams. Flight was advertised as Thomson Air(as is in the 2018 brochure) When we received the flight details it was with Mistral Air. Research indicated this airline to be average.. We had a 3 hour delay. When walked onto the tarmac ,not Mistral air but a sub chartered Go2sky. It was a shabby,tired looking 737 with...

Europe Economy Newcastle upon Tyne - Salzburg

2 Thank johnrhodes777
Carlisle, United Kingdom
Level 4 Contributor
31 reviews
22 helpful votes
Reviewed August 29, 2017

This is the first and last time I would fly with this airline. Thomson (TUI) used them instead of their own plane and will be using them again next year from Newcastle. Both the outward journey and the inward journey were delayed and it looked like this had happened all season. The service was inferior, they even managed to run...

Europe Economy Newcastle upon Tyne - Salzburg

2 Thank Liz G
Level 6 Contributor
82 reviews
31 helpful votes
Reviewed August 29, 2017

A good flight between Florence and Marseille (saves alot of hassle in a very long train journey or even having to leave Tuscany, Italy and return to UK and then fly down to Marseille) - seats comfortable. Drinks and snacks not much choice. Problem with the hold bag weight - which is only 15kg - but you can buy another...

Europe Economy Florence - Marseille

Thank Sarah84480
Whitehaven, United Kingdom
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed August 29, 2017

After reading reviews about this airline I was worried,but all was good. Aircraft was clean and tidy,staff were friendly and well dressed. Only drinks were sold on board and had to be paid for in euros. Staff were Italian as airline based there,and very friendly.

Europe Economy Newcastle upon Tyne - Salzburg
1 Thank RICHARD3162
Naples, Italy
Level 5 Contributor
80 reviews
36 helpful votes
Reviewed August 29, 2017

Excellent crew but bad company. The flight took 5 hours late and, moreover, made a unexpected stop in Crete and then departed to the final destination. In flight we were offered only biscuits and soft drinks and neither at the time of departure nor in flight or at the time of arrival there was provided support for complaints and refunds.

International Economy Naples - Marsa Alam
Thank Trobosh
Sao Paulo, SP
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed August 23, 2017 via mobile

Delays then more delays, cannot check in online, cannot purchase extra luggage or manage booking online. Terrible airline - never again.

Domestic Economy Cagliari - Florence
Thank ghost608
See travel tips for airlines
“Find another airline”
stephenaU9004UP, 14 Dec 2017 | Read review
“Avoid them at all costs!”
64ilijat, 9 Nov 2017 | Read review
“see comments on check in luggage”
Sarah84480, 29 Aug 2017 | Read review
“Take your own snack on board and buy a coffee with euros.”
RICHARD3162, 29 Aug 2017 | Read review
“Check when originally booking which airline.Having said that flights were ok!”
735mikecc, 20 Aug 2017 | Read review
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About Mistral Air
Rome-based Mistral Air (M4) is a charter airline owned by Poste italiane. Its primary hub is at Leonardo da Vinci-Fiumicino Airport (FCO) and a secondary hub is at Bologna Guglielmo Marconi Airport (BLQ). Charter flights are available to about a dozen domestic destinations, as well as points across Europe, the Middle East and Africa. Mistral Air also has codeshare agreements with Alitalia (AZ), Bulgarian Air Charter (H6) and Jet Time (JO). The airline's fleet consists of one ATR 72-212, four ATR 72-500, four Boeing 737-300QC and one Boeing 737-400 plane.
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