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Hong Kong Airlines


1,016 reviews
Headquarters: 7th Floor One Citygate 20 Tat Tung Road, Hong Kong China 011 852 3916 3666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,016 Reviews from our TripAdvisor Community

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1,016 reviews from our community

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Showing 498: English reviews
Hong Kong, China
Level 6 Contributor
263 reviews
76 helpful votes
Reviewed yesterday
NEW

This was a early flight on 1 Jul 2018. I should check-in in the counter because I could not made it online. In fact, there was check-in machine so that I could save my waiting time. Other than this, everything was OK and efficient.

North Asia Economy Hong Kong - Sapporo
Helpful?
Thank Wilfred P
Fresno, California
2 reviews
Reviewed yesterday
NEW
via mobile

The overall flight was ok. The only issue we weren’t allowed tot able drinks into the flight even though we purchased them in the airport after clearing immigration. This would be ok if they would give us a bottle water or bigger cups. It’s a 15 hour flight and they came around twice for drinks. I had to call them...

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International Economy Hong Kong - Los Angeles

Helpful?
Thank nababies
Denver, Colorado
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 2 days ago
NEW

excellent service . flew business class on their newer 757 . everything was clean and new . crew were very professional and very attentive . food was excellent . great choice of movies to watch and plenty of space for seating

International Business Class San Francisco - Hong Kong
Helpful?
Thank GlobeTrotterColo
Auckland, New Zealand
2 reviews
Reviewed 3 days ago
NEW

check-in and boarding was fast. flight attendants are friendly and helpful. seats are not too shabby, able to recline it to an angle that is comfortable, although they could be cushioned better as butts tend to get pretty sore after hours of sitting. food is pretty average and perhaps the flight attendants should walk down the aisle more to provide...

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International Economy Hong Kong - Auckland

Helpful?
Thank colourofmay
San Francisco, California
Level 2 Contributor
8 reviews
12 helpful votes
Reviewed 1 week ago via mobile

Incredibly poor service and awful meals. If a HK airline can’t get Chinese food right, that’s telling you something. Non existence drink service. Cheap wine with no options for anything. Dirty bathrooms. Flight stewards more interested in looking good themselves than cleaning the restrooms. No toilet liners, drain was clogged and in general so messy! Flight staff all disappeared and...

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International Economy San Francisco - Osaka

Helpful?
1 Thank ree09
Level 1 Contributor
3 reviews
Reviewed 1 week ago

Not the best experience. But cheap!! Personally I would have rather paid an extra $100-$200 for proper reclining seats and better food but if budget is king these guys get the job done!

International Economy Auckland - Amsterdam
Helpful?
Thank scott C
Makati
Level 6 Contributor
404 reviews
76 helpful votes
Reviewed 2 weeks ago via mobile

At the very last minute, wifey decided to help out the hkg operator and buy remaining 2 tickets. First impression was since we bought it so cheap am not having any high expectations. Upon boarding, its a small aircraft with 3 seats on both sides, all economy. The trip from mnl to hkg took us 1 hr 50 mins tops,...

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Asia Economy Manila - Hong Kong

Helpful?
Thank albert c
Level 4 Contributor
33 reviews
13 helpful votes
Reviewed 2 weeks ago

I fly a lot this airline, to Taipei, Osaka, Okinawa, Tottori and Tokyo before this trip Again, the crews were always smiling and very helpful. The seats are comfortable and baggage allowance standard like any other big airlines. The price was really affordable in most part of the year. Food and beverages were ok at this price range.

North Asia Economy Hong Kong - Kagoshima
Helpful?
1 Thank MarcoTsanginHK
Vancouver, Canada
Level 4 Contributor
28 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

I took this airline from YVR to Ho Chi Minh and back last month and I’m absolutely not impressed. The check in service and procedures is complicated and confusing the food ( vegetarian) was dreadful and the cleanliness was disgusting. Bathrooms disgusting and service was crab. I will never use this airline again.

International Economy Vancouver - Ho Chi Minh City
Helpful?
Thank JanSchwerdtner
Los Angeles, California
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 2 weeks ago

This was the newest Hong Kong Airlines A350. 32" leg room in Economy. Food was ok. Service was ok. Pros: - only plane I have been on yet that works with my Laptop's 135W charger (and charges) - only plane across the Pacific I have been on yet that has working WiFi the entire flight (1000ms, 300kpbs) Cons: - Uncomfortable...

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International Economy Hong Kong - San Francisco

Helpful?
2 Thank Eric H
See travel tips for airlines
“bring your own snacks if you can! flight attendants don't walk down the aisle often to provide snacks or drinks after meal service :)”
colourofmay, 16 Jul 2018 | Read review
“first class maybe?”
, 9 Jul 2018 | Read review
“While it says you can proceed with the online boarding pass, you still must check in with the Ticketing Desk, thus online check is useless.”
V5213ECerich, 2 Jul 2018 | Read review
“DO NOT use this airline”
C314VGdavide, 24 Jun 2018 | Read review
“Don''t bother - this airline is too hit and miss and they have no regard to disabled passengers needs”
Pivotalguy, 23 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Hong Kong Airlines
From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).

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