We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Astana


892 reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan 011 7 727 244 4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

892 Reviews from our TripAdvisor Community

Write a Review

892 reviews from our community

Filter reviews by popular destinations:
All reviews Almaty Astana Bangkok Moscow New Delhi St. Petersburg Istanbul Kuala Lumpur Frankfurt Kiev Atyrau Dubai Hong Kong London Seoul
Traveller rating
Cabin
  • (286)
  • (0)
  • (46)
  • (0)
Route
  • (182)
  • (99)
  • (28)
  • (18)
  • (4)
  • More
Language
  • More
Showing 332: English reviews
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I travel from London to Kazakhstan often, and have always used air Astana, now I honestly can’t fault the aircraft, or the air crew, the aeroplanes are always spotless and clean, the cabin crew are ALWAYS very polite and well dressed and always with a smile, When I travel I am normally lucky enough to have empty seats around me...

More 
International Economy Astana - London

Helpful?
Thank sdiputs
Air Astana, Vice-President Marketing & Sales at Air Astana, responded to this review

Dear sdiputs, We appreciate and thank you for taking the time to review Air Astana. We are pleased that you enjoy the quality of the on-board service and the direct flight from London. In reference to your comments regarding the the 'value for money' of our Business Class product, perhaps I could highlight that we do provide the opportunity to...

More 
International Economy Astana - London

Irkutsk, Russia
Level 3 Contributor
11 reviews
Reviewed 3 days ago
NEW
via mobile

I had a flight with this company this August. I arrived to the registration desk 17 minutes before departure and a lady on the desk said “I’m sorry, everything is closed already”. I tried to convince her to let me go but for no avail. My question is: why did you put a sign (the photo attached) saying that a...

More 
Asia Economy Bangkok - Almaty

Helpful?
Thank Danil_rover-wanderer
Air Astana, Manager at Air Astana, responded to this review

Dear Danil_rover-wanderer, Thank you for your generally positive review and we are of course sorry that you arrived too late to take your original flight. Our check-in counters (registration) close 40 minutes prior to the scheduled departure time as we describe online at https://airastana.com/kaz/en-us/Information/Important-Notices/Check-in-and-Boarding-Deadlines As you arrived 17 minutes before departure, regrettably we were unable to accept you for registration....

More 
Asia Economy Bangkok - Almaty

Paris, France
Level 6 Contributor
145 reviews
77 helpful votes
Reviewed 3 days ago
NEW

I love Air Astana. They offer great fares between Asia and Europe. Their business class is really good - comfortable, sleek planes, friendly crews, good IFE and decent food/wines. I enjoy stop-overs in Almaty or Astana too. Astana airport is especially fabulous - quick, new, great lounges and shopping. Highly recommend them!

International Business Class Bangkok - Paris
Helpful?
Thank Hegira
Atyrau, Kazakhstan
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed 1 week ago

My most recent flights on Air Astana included two in business class and one in economy, travelling from Atyrau to Amsterdam On both business class flights, they had run out of my choice of meal by the time the trolley reached me - this is Business Class! When I wrote to complain, I received a standard pre-generated response. No reference...

More 
International Business Class Atyrau - Amsterdam

Helpful?
1 Thank johnL1747MN
Air Astana, Vice-President Marketing & Sales at Air Astana, responded to this review

Dear JohnL1747MN, We certainly regret the disappointment you experienced on our flights recently and extend our sincere apologies. Whilst we have not been able to identify your exact travel details we would like to make the following comments. We use our best efforts to ensure that passengers receive the meal choice they opt for and load the expected proportions of...

More 
International Business Class Atyrau - Amsterdam

Level 1 Contributor
4 reviews
Reviewed 1 week ago

The staff is friendly. And also a travel bag is located near your seat where you will find everything you need, even what you did not expect. For example, in one flight, soft slippers were packed in it, and an inflatable pillow in another. There are also socks, toothpaste and brush, wet wipes and hand cream. And that's very helpful,...

More 
International Economy Kiev - Astana

Helpful?
Thank Coastal802001
Hong Kong, China
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago

I was informed of cancelled flight but no suitable option is offered upon the news. Days gone, Air Astana staff is eager and friendly to offer help (especially Ms Kamila and Svitlana). They offered me a much better solution that fit my journey (since I have booked other related journey stuff) that keep my trip itinerary unchanged, and also a...

More 
International Economy Hong Kong - Istanbul

Helpful?
Thank tamama_see
Hong Kong, China
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Why no 0 score to beginner to this rubbish airline! Treating customer as rubbish. The worst and most terrifying service on earth.

International Economy Hong Kong - Istanbul
Helpful?
Thank tamama_see
Hong Kong, China
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Very terrible! Extremely worst airline on earth! I was informed that my flight was cancelled only one month before departure without ANY REASON! My flight period was during hot season and I booked the flight more 9 months before departure. The company treat customer as rubbish and throw them away without hesitation. If you want your trip ruin, choose Air...

More 
International Economy Hong Kong - Istanbul

Helpful?
Thank tamama_see
Perth, Australia
Level 6 Contributor
98 reviews
50 helpful votes
Reviewed 1 week ago

Some of the best economy infligh food of any airline. Seating spacing is typical for economy. Aircraft very clean, great service, friendly staff. Would recommend.

Asia Economy Almaty - Hong Kong
Helpful?
Thank SSSputnik
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

This is the worst ever company. My baggage has being LOST and is still not recovered after 5 DAYS. I have flown with this company before and became very disappointed with this.

International Economy Shymkent - London
Helpful?
1 Thank Камилла А
Air Astana, Manager at Air Astana, responded to this review

Dear Камилла А We are sorry that on this occasion we misplaced your baggage. We understand how these interruptions impact our customers’ plans. Upon review, our systems show that your baggage has been delivered to you on 01st of November. We thank you for taking the time to make this report and hope we can serve you better in future....

More 
International Economy Shymkent - London

See travel tips for airlines
“avoid this airline”
johnL1747MN, 10 Nov 2018 | Read review
“choose different airline”
Victor_VS, 26 Oct 2018 | Read review
“Don't choose the A320 on international flights.”
Tour830064, 25 Oct 2018 | Read review
“Prepare to strip.”
limsc, 24 Oct 2018 | Read review
“Great airline”
rijovsa, 23 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Air France, Air India, Bangkok Airways, Cathay Pacific, Etihad Airways, KLM Royal Dutch Airlines, LOT Polish Airlines, Lufthansa and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a two-cabin (Business Class and Economy Class) layout.

379 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (379)
Viewed
View from Window (39)
Viewed
Airport (56)
Viewed
Food and Drink (75)
Viewed
Onboard Feature (27)
Viewed
Cabin (39)
Viewed
Airline Lounge (13)
Viewed
Seat (15)
Viewed
Our fleet (1)
Viewed
Other (114)