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Air Astana


767 reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan 011 7 727 244 4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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767 Reviews from our TripAdvisor Community

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767 reviews from our community

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Showing 268: English reviews
Rotterdam, The Netherlands
Level 6 Contributor
141 reviews
20 helpful votes
Reviewed yesterday
NEW

We booked with Air Astana is it was the only real option and also read some good stories. However the 757 they fly from Paris to Astana is very poor. Very old, seats are slouching and most of all, no personal entertainment sets! There is still overhead monitors. Wauw! I didn't know they still existed. Crew was average. Didn't try...

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International Economy Paris - Astana

Helpful?
Thank Kevin_Rdam
Bangkok, Thailand
Level 6 Contributor
18 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

My first time to fly with air Astana and I’m not disappointed. The plane was very new. The food and beverage was often served, The air hostesses were lovely and so kinds, I recommend it to anyone to fly this route.

International Economy Bangkok - Istanbul
Helpful?
Thank kakking
Sydney, Australia
Level 5 Contributor
71 reviews
10 helpful votes
Reviewed 1 week ago

I was very surprised that Air Astana would match other airlines in comfort, food and other extras. I have travelled on many airlines and found this Airline a top pick. If you are heading to Kazakhstan , this this is the airline to fly on.

Asia Economy New Delhi - Almaty
Helpful?
Thank sscdjo
Hamburg, Germany
Level 6 Contributor
129 reviews
48 helpful votes
Reviewed 1 week ago via mobile

on time, verx friendly, good meal and just perfect. Thanks for bringing me to Baku so easy. Would book it again.

Asia Economy Almaty - Baku
Helpful?
1 Thank Ghacha26
Northampton, United Kingdom
2 reviews
2 helpful votes
Reviewed 1 week ago

Was very hungover for my flight and i was very well looked after so made the journey a lot more comfortable. was very happy with my goodie bag with a neck pillow, ear plugs, socks and other treats. food was as good as it gets on an aeroplane. 10/10 would fly again. Cheers.

Asia Economy Bangkok - Astana
Helpful?
2 Thank hm5542018
Hong Kong, China
Level 6 Contributor
100 reviews
17 helpful votes
Reviewed 1 week ago

A red-eye flight departing right away midnight local time, but somehow "dinner" was served in the wee hours after take-off (of course you can skip meal, but they wouldn't turn off the cabin lights after collecting all the trays). Reckon breakfast before landing at 8am local destination time makes a lot more sense and passenger-friendly. 4 business-class passengers were aboard...

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Asia Business Class Almaty - Hong Kong

Helpful?
Thank Ktong002
Air Astana, Manager at Air Astana, responded to this review

Dear Ktong002, We are disappointed that your expectations of our inflight service did not meet with your satisfaction. We have however evaluated these routes and the majority of our passengers have expressed a preference in receiving their meal at the beginning in order to allow them sleep for the remainder of the flight. Your points highlighting the water service and...

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Asia Business Class Almaty - Hong Kong

Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 1 week ago

This is my 1st time flying on air Astana when going a trip to Kyrgyzstan in July. The plane was relatively small but I impressed with the cleanliness maintained and quite comfy on the seating place with spacious leg room. Overall the service are quite good and the meal are acceptable. Good travel kits are provided.

Asia Economy Kuala Lumpur - Bishkek
Helpful?
Thank Jacque W
Dubai, United Arab Emirates
Level 4 Contributor
41 reviews
1 helpful vote
Reviewed 1 week ago

First of all, I just wanna say my honest opinion here, on based what I experienced with Air Astana Airlines on 24 July and 31st July 2018. I came late for check-in that day, my flight should be at 7 pm and I came on that counter check-in was almost 5.45 o clock the counter c/ I was closed already...

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International Economy Dubai - Tashkent

Helpful?
Thank A H
Air Astana, Director of Sales at Air Astana, responded to this review

Dear A H, We regret that we did not meet your expectations after your recent experience with Air Astana. Check-in counter in Dubai International Airport closes 60 minutes prior to scheduled departure time. To investigate the reason of early check-in counter closure kindly provide us your ticket number. Also we would like to advise you regarding the Ticketing office of...

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International Economy Dubai - Tashkent

Swadlincote, England, United Kingdom
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Been using this airline for about 6 months, Good service, good food and helpful flight attendants. Good leg room on most flights. Could do with USB charging points on the older planes as media can be accessed through mobile devices but these do not last a whole 6 hour flight. The newer refitted aircraft with in-flight screens are very good

International Economy London - Astana
Helpful?
Thank Roob0y
Kuala Lumpur, Malaysia
Level 6 Contributor
52 reviews
38 helpful votes
Reviewed 2 weeks ago

My first time with Air Astana. Flew from Kuala Lumpur to Istanbul, with a transit at Almaty. Plane is relatively small for both sectors. KL to Almaty was via Airbus 321 and Almaty to Istanbul was Boeing 757. Though it's a small plane, leg room was relatively big compared to other airlines, however, the aisle is much narrower than other...

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International Economy Kuala Lumpur - Istanbul

Helpful?
2 Thank gwen2015
See travel tips for airlines
“Learn the Russian language !!! than they will serve you well”
980ah, 1 Aug 2018 | Read review
“Download the airline's app to watch in-flight move at your mobile or notebook.”
gwen2015, 26 Jul 2018 | Read review
“buy direct with airline, do not go through third party consolidators. its the same price anyways”
keitysja, 22 Jul 2018 | Read review
“If check-in in Russia, allot more time; you may find the check-in agent not entirely helpful and asks you to do THEIR job for them...”
719katt, 9 Jul 2018 | Read review
“Long flights better then short ones”
acanc, 3 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Air France, Air India, Bangkok Airways, Cathay Pacific, Etihad Airways, KLM Royal Dutch Airlines, LOT Polish Airlines, Lufthansa and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a two-cabin (Business Class and Economy Class) layout.

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