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Air Astana


836 reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan 011 7 727 244 4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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836 Reviews from our TripAdvisor Community

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836 reviews from our community

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Showing 302: English reviews
Level 3 Contributor
13 reviews
9 helpful votes
Reviewed 1 week ago

To be honest, I was slightly concerned when I was booked Air Astana tickets.. Travelled from Delhi to Almaty in Economy class But it is decent flight giving decent value of the money. Certainly it cannot be comparedwih 5 star airlines like Qatar and Emirates. Normal leg space, service was very ok. Staff was courteous. Vegetarian food was ok, good...

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International Economy New Delhi - Kiev

Helpful?
Thank akshatg90
Almaty, Kazakhstan
Level 3 Contributor
7 reviews
2 helpful votes
Reviewed 1 week ago

Awful service in business class. Everything is very long, not friendly staff. The food service was poor and have no choises, even meny for drinks was not giving in business class. Soap in bathrooms was out in the middle of the filght.

International Business Class Almaty - Antalya
Helpful?
Thank romanovkirill
Air Astana, Manager at Air Astana, responded to this review

Dear romanovkirill, We are disappointed that your expectations of our business class in-flight service did not meet with your satisfaction. Please rest assured that we take your feedback very seriously and consider it carefully. We would also like to assure you that Catering services department is constantly working on the improvement of onboard menu which is prepared from the high...

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International Business Class Almaty - Antalya

India
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed 1 week ago via mobile

After watching wonderful world cup final, was heading back to New Delhi visa Astana, where I had a day to spare. I had booked a stopover holiday, costing literally nothing. The stopover holiday was sponsored by Air Astana and I'm happy they will get some serious business through this endeavour. As soon as the plane taxied out to runway at...

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International Economy Moscow - New Delhi

Helpful?
Thank goodsonzak
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed 1 week ago

TERRIBLE EXPERIENCE AND TERRIBLE SERVICE !!! Its overpriced flights, for a direct 6H flight from Hong Kong to Almaty i paid 1700USD! For this price during the flight we didnt have TV, worked only 1 toilet, can you imagine the toilet condition, it was disgusting! Food was terrible and stewardess completely ignored when i asked for water at list 5...

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Asia Economy Hong Kong - Almaty

Helpful?
Thank Christina T
Air Astana, Manager at Air Astana, responded to this review

Dear Christina T, We would like to give you more detailed information on the situation that you are highlighting in the latest review. According to the report from our Ground Services team in Almaty, your baggage was registered to your final destination, you were given boarding pass to Beijing and our staff explained that 2nd boarding pass would be available...

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Asia Economy Hong Kong - Almaty

Winchester, United Kingdom
Level 6 Contributor
107 reviews
42 helpful votes
Reviewed 2 weeks ago via mobile

This flight was old-fashioned in a good way! Seats were a bit more spacious than some other airlines, drinks were included as were meals which were very good quality. Cabin crew were helpful and pleasant. A little pack with eye shade ear plugs and toothpaste and slippers was provided free if you had forgotten to pack these on the long...

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International Economy London - Urumqi

Helpful?
Thank RBR47
Astana, Kazakhstan
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

My recent flight by Air Astana from Antalya to Astana was absolutely ruined when I was asked about my meal choice and after comfirming it twice I was told that my meal preference was not available since some other passenger has eaten it. So I was left with eating something else that I did not want at the first place....

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International Business Class Antalya - Astana

Helpful?
Thank Madina N
Air Astana, Manager at Air Astana, responded to this review

Dear Madina N, We are sorry to hear that we could not meet your expectations. We take your feedback seriously as service is at our heart. We put high standards in everything we do in order to deliver award-winning service to our passengers on each flight. We want to assure you that your case would definitely be investigated and kindly...

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International Business Class Antalya - Astana

2 reviews
Reviewed 3 weeks ago via mobile

Had worst experience in my whole life. I'm not sad that I paid more than 1700 rupees for 2 extra kgs, it's shocking to know that airline allows employees to act as if they work in fish market. Their ways of speech and body language and the way the supervisor handled the situation was so wrong. Honestly I recommend you...

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Asia Economy New Delhi - Almaty

Helpful?
Thank FareiraB
Air Astana, Manager at Air Astana, responded to this review

Dear FareiraB, On behalf of the entire Air Astana team, we want to apologize for the service that did not meet your expectations after your recent flight from Delhi to Almaty. Please rest assured that we take your feedback very seriously. You are absolutely right – all of our staff should behave correctly and very politely towards our passengers. We...

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Asia Economy New Delhi - Almaty

Hyderabad, India
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 3 weeks ago

I recently travelled Delhi-Almaty, Almaty-Astana and Astana-Novosibirsk on air-astana. The seats are not crammed (my mobile fell off from my pockets and I could pick it up without stepping on it)- I am talking about economy class- food was decent and the staff very responsive. Actually the return journey was very pleasant (the layover were short) and also quick.

International Economy New Delhi - Novosibirsk
Helpful?
Thank chami_12
Dubai, United Arab Emirates
Level 6 Contributor
41 reviews
11 helpful votes
Reviewed 3 weeks ago

The seat was standard but the pillow they gave is amazing it's really comfort, made me have a great sleep. The food was tasty, and you got bonus for a chocolate box, it's not only a box of chocolate but it contained a lot of joy inside the box. You have candy at first, followed by welcome drink before your...

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International Economy Dubai - Astana

Helpful?
Thank I Nyoman A
Sydney, Australia
Level 5 Contributor
47 reviews
27 helpful votes
Reviewed 4 weeks ago

Business class was only a bit more expensive than economy class but it was worth much more more. they provided full service - nicely presented main dish with salad, garlic bread and desert with a range of alcoholic drinks on this short flight. Great crew,

Domestic Business Class Almaty - Astana
Helpful?
Thank helenaBratislava
See travel tips for airlines
“pick a shorter connecting flight....if I can fly from a different airport...will skip Frankfurt, that airport is nothing LHR or AMS.....”
L8394BMalexa, 19 Sep 2018 | Read review
“Their prices can sometimes be found cheaper through an aggregator.”
H4507HCrobertp, 19 Sep 2018 | Read review
“Make use of the lounge if you have to wait”
Exp_Trav_9, 18 Sep 2018 | Read review
“Try to have minimum period of stop over at Almaty.”
akshatg90, 14 Sep 2018 | Read review
“Never trust AirAstana representative.”
238christinat, 10 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Air France, Air India, Bangkok Airways, Cathay Pacific, Etihad Airways, KLM Royal Dutch Airlines, LOT Polish Airlines, Lufthansa and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a two-cabin (Business Class and Economy Class) layout.

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