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Air Astana


894 reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan 011 7 727 244 4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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894 Reviews from our TripAdvisor Community

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894 reviews from our community

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Showing 332: English reviews
Level 5 Contributor
86 reviews
19 helpful votes
Reviewed October 4, 2018 via mobile

Everting went very smoothly from check in to arrival. The best route and flight from Bangkok to Almaty.

Asia Economy Bangkok - Almaty
Helpful?
Thank AliceOmlet
Astana, Kazakhstan
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed October 1, 2018

I was booked an economy class by my employer. But at the check-in desk I enquired about the possibility to upgrade at the last minute. And voi la , for 100K tenge ($277) i got upgraded (this is NOT a part of bid-to-upgrade system). 757s (which AA flies to London) are not my favourites but 1) AA keeps them extremely...

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International Business Class Astana - London

Helpful?
Thank Almaz_Ali
Air Astana, General Manager at Air Astana, responded to this review

Dear Almaz, Many thanks for your generally positive review, however may I correct one of your statements : The state does not subsidise our fuel costs. In fact we receive no subsidies or financial assistance or guarantees from any shareholder or state body or any other entity. We operate as a purely commercial business and always have done. Let me...

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International Business Class Astana - London

London, United Kingdom
1 review
Reviewed September 30, 2018 via mobile

Very impressed by Air Astana!! We were made very welcome, the crew were fantastic. The highlight was the food, genuinely delicious, the best airline food I have ever tasted. I would highly recommend Air Astana!

International Business Class London - Astana
Helpful?
Thank waynepollard2005
Melbourne, Australia
Level 4 Contributor
33 reviews
8 helpful votes
Reviewed September 27, 2018 via mobile

First time on this airline & I was pleasently surprised. Legroom was good, crew were good, food for the most part was good. I have no hesitation recommending Air Astana

Asia Economy Bangkok - Astana
Helpful?
Thank Schain65
Singapore, Singapore
Level 5 Contributor
51 reviews
16 helpful votes
Reviewed September 26, 2018

we took Air Astana from Kuala Lumpur to Urumqi transferred at Alamaty. Both flights were on time.Seat were comfortable.Stewardess came round to give us the menu of the day.Food was Good,very helpful stewardess plenty of drinks to choose from i for one loved their tomatoes juice. In flight entertaiment are outdated other than that no complaint will fly again with...

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North Asia Economy Kuala Lumpur - Urumqi

Helpful?
Thank phaiksim h
1 review
2 helpful votes
Reviewed September 25, 2018 via mobile

I didn’t expect that such treatment is possible this days! Last week I’ve been traveling with my colleagues all over Russia and Kazakhstan (at least that was the plan). On Tuesday 18th, we supposed to fly from Ekb to Almaty through Astana with flight KC272 at 11:00, first delay 11:30, next 12:00, later 13:00 and 5 minutes later I get...

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International Economy Yekaterinburg - Almaty

Helpful?
2 Thank Michał O
Air Astana, Manager at Air Astana, responded to this review

Dear Michal O, We are sorry to hear of your disappointment with our services. We do apologise that your flight (KC272/18Sep) was cancelled due to aircraft technical reasons.We fully appreciate any delay is inconvenient to our customers. Safety is our highest priority, and as such all decisions are based on maintaining operational integrity. We would like to give you more...

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International Economy Yekaterinburg - Almaty

Level 2 Contributor
8 reviews
Reviewed September 25, 2018 via mobile

We travelled late at night from Istanbul to Astana with a small baby and found the Air Astana check in staff and the cabin crew on board extremely kind, accommodating and helpful. The check in staff managed to find us seats at the front of the plane with space for the baby. The cabin crew doted on us! They kept...

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International Economy Istanbul - Astana

Helpful?
Thank Rosa B
Kuala Lumpur, Malaysia
Level 5 Contributor
51 reviews
33 helpful votes
Reviewed September 24, 2018

Took a return flight from Kuala Lumpur, Malaysia to Almaty. The flight was on schedule. The economy seating has an ample enough space, the food was very good. Just the in-flight entertainment needs to be updated. Courteous flight attendants. Really nice experience.

Asia Economy Kuala Lumpur - Almaty
Helpful?
2 Thank raizmukhliz
Auckland, Auckland, New Zealand
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed September 24, 2018

First of all the luggage allowance is very small - only 20 kg checked in and 7 kg carry on. They didn't let us to buy an extra bag before the flight for a reasonable price ( this airlines simply don't have this service available) like most of the airlines would but charged enormous amount of money for the overweight....

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Asia Economy Almaty - Hong Kong

Helpful?
Thank Rinat L
Air Astana, Manager at Air Astana, responded to this review

Dear Rinat L, We regret that we did not meet your expectations when you flew with Air Astana recently. You will be aware that we provide 20kg for economy class passengers and 30kg for Business Class passengers as a standard. We are however in the process of implementing ‘branded fares’ where there are variants for each fare level, with small...

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Asia Economy Almaty - Hong Kong

Ankara, Turkey
Level 5 Contributor
31 reviews
8 helpful votes
Reviewed September 24, 2018

It was really nice to see a new and competitive airline in Central Asia. I was impressed by the staff's professional approach and hospitality. I have two consecutive flights. One from Astana to Alma Ati and the other was from Alma Ati to Istanbul. All flights were on time and onboard entertainment system and the foods were really nice.

International Economy Almaty - Istanbul
Helpful?
Thank zulashi
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About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Air France, Air India, Bangkok Airways, Cathay Pacific, Etihad Airways, KLM Royal Dutch Airlines, LOT Polish Airlines, Lufthansa and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a two-cabin (Business Class and Economy Class) layout.

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