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West Air

54 reviews
Headquarters: Chongqing Jiangbei Inernational Airport Terminal 2B, 2/F, Zone D, Chongqing 401120 China 011 86 950716 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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54 Reviews from our TripAdvisor Community

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54 reviews from our community

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Showing 43: English reviews
Singapore, Singapore
Level 4 Contributor
32 reviews
8 helpful votes
Reviewed November 6, 2018

This is a CHEAP airline operate by chongqing don’t expect much from its,but from Singapore to fly to Chongqing at midnight arrived in morning a 5 hour flight for me I can expcept.

Date of travel: October 2018
North Asia Economy Singapore - Chongqing
Thank ChenH368
Jarvis, Canada
Level 4 Contributor
43 reviews
11 helpful votes
Reviewed October 31, 2018

No food, no water in the toile and no comfort. It was very cold on the flight, cold enough for my daughter to wear her coat during the flight. Very disappointed that West Jet has gone the way of the other airlines.

Date of travel: October 2018
International Economy Toronto - London
Thank Susan B
Level 2 Contributor
5 reviews
Reviewed October 30, 2018

Unfortunately,in modern flying,the flight itself is common and non-descript.The planes are all pretty much the same when it comes to economy class.They have pretty much got the seat dimentions down to the absolute minimum.I feel very sorry for those people who are anything above about-oh,let's say ten or twenty pounds past a size two!! Also ,for almost every flight ,they...

Date of travel: October 2018
USA Economy Toronto - Las Vegas

Thank edwardsmike52
Ottawa, Canada
Level 5 Contributor
87 reviews
55 helpful votes
Reviewed October 24, 2018

Good flight with nice attendants. On time and not overbooked like another airline. Staff was friendly and helpful.

Date of travel: October 2018
Domestic Economy Abbotsford - Ottawa
Thank Golfman90
Singapore, Singapore
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed October 8, 2018

Imagine being in a sauna for 4 hours and 30 mins. I am a frequent flyer and Chinese airline are not particular stellar in both service or comfort but this has taken to a whole new low. The seats are so cramp but you can forgive that for the price you pay however not turning on the air-conditioner is disgusting....

Date of travel: October 2018
Southeast Asia Economy Chongqing - Singapore

Thank Starle07
1 review
Reviewed October 7, 2018 via mobile

I sat and watched the 5 individuals at the gate tell passenger after passenger who were inquiring about the next flight which was a Delta flight that the gate was only for West Air flights and the laugh as the people went off trying to figure out what gate they should be at. Totally unprofessional I will never fly there...

Date of travel: October 2018
Domestic Economy Los Angeles - Detroit

Thank Carl B
Wingham, Canada
Level 6 Contributor
263 reviews
126 helpful votes
Reviewed October 7, 2018

I fly WestJet whenever possible. The staff is always friendly and helpful. Last year when I injured my knee during a vacation, they bumped me without me asking to economy lus, so I would have room to stretch out my leg. I have given up ever flying on the main Canadian airline, because I find WestJet so much friendlier an...

Date of travel: September 2018
Domestic Economy Toronto - Halifax

Thank Barbara d
San Diego
Level 1 Contributor
3 reviews
Reviewed September 21, 2018

very caring staff. Well organized . Upgrated our seat. 3 seater converted to 2 seater. Middle seat becomes your table. Cleanliness i foremost i look for in a plane. They met my standard

Date of travel: July 2018
Canada Economy Houston - Vancouver
Thank Maryfe A
San Diego, California
Level 5 Contributor
86 reviews
40 helpful votes
Reviewed September 17, 2018

This airline is the worst I’ve ever flown in 40 years! They lost our luggage and we didn’t get it back for a few days. They flat out refused to reimburse us the extra baggage fee they charged unless it’s lost permanently. Never mind that we had crucial toiletry and prescription items—their attitude was “oh well, we finally found it...

Date of travel: September 2018
USA Economy Victoria - San Diego

Thank crystalcatSandiego
Cambridge, Canada
Level 6 Contributor
314 reviews
73 helpful votes
Reviewed September 17, 2018

Great Airline. You have your own TV in the seat in front of you and that is what impressed me. I had never seen this before. Good service on board. Friendly

Date of travel: October 2017
Mexico Economy Toronto - Los Cabos
Thank Rick H
See travel tips for airlines
“Probably have to spend the extra money to get any comfort on this airline.”
W9066JJsusanb, 31 Oct 2018 | Read review
“Best possible way to fly(if affordable!) is simply go first class.Doesn't apply to most of us!!”
edwardsmike52, 30 Oct 2018 | Read review
“upgrade is worth everything especiall 2 people traveling”
maryfea2014, 21 Sep 2018 | Read review
“Always check with employees at your gate when they arrive and ask your questions they know most answers.”
donalde774, 22 Aug 2018 | Read review
“If you have a big cabin backage. It's best to board earlier than others, because the cabin locker will be full very fast.”
ArtMonsan, 28 Jun 2018 | Read review
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About West Air
West Air (PN) is a Chinese airline that was founded in 2007 and began scheduled flight operations in 2010. It is a wholly owned subsidiary of Hainan Airlines (HU). Headquartered in Chongqing, the airline flies from a hub at Chongqing Jiangbei International Airport (CKG). It flies to about 20 destinations across China. West Air has a fleet of four Airbus A319-100 and 13 Airbus A320-200 planes. Passengers earn frequent flier miles through the Fortune Wings Club, which is a joint program with its sister airlines Grand China Air, Grand China Express, Hainan Airlines, Hong Kong Airlines, Hong Kong Express and Lucky Air.
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