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Porter Airlines


1,427 reviews
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario M5V 1A1 Canada +1 888-619-8622 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,427 Reviews from our TripAdvisor Community

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1,427 reviews from our community

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Showing 1,362: English reviews
Level 1 Contributor
3 reviews
Reviewed today
NEW

Porter Airlines has now implemented a new way to rip you off when you book with a third party. Its not as if flying in Canada is cheap regardless of what fare you pay, but I recently got hit with 100 dollar fee to take a 6lb carry on bag. Apparently when you use a third party to try to...

Date of travel: December 2018
More 
Domestic Economy Halifax - Ottawa

Helpful?
Thank Carol C
Richmond Hill, Canada
Level 5 Contributor
59 reviews
12 helpful votes
Reviewed today
NEW

'Gal getaway weekend' was awesome with Porter Airline! Arrived at Billy Bishop, and proceeded to the Porter lounge. So comfortable! Specialty coffees, cookies, and then bevvies and snacks on board. Smooth flight, and very friendly flight attendants.

Date of travel: September 2018
Domestic Economy Toronto - Ottawa
Helpful?
Thank 1961carm
Lakeshore, Canada
Level 5 Contributor
63 reviews
14 helpful votes
Reviewed today
NEW

The flight was on time, smooth sailing all the way to Ottawa. Billy Bishop Airport in Toronto is new and very comfortable. Will use them again.

Date of travel: November 2018
Domestic Economy Windsor - Ottawa
Helpful?
Thank Gerry G
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Love flying with Porter. They are very attentive to your needs and all drinks and snacks are offered at no additional charge. While waiting for my flight from Ottawa, I am able to relax in the Porter Lounge and enjoy a coffee, soda, water etc and a snack. This makes for a more relaxing travel day. I recommend Porter to...

Date of travel: November 2018
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Domestic Economy Ottawa - Fredericton

Helpful?
Thank Valerie C
Moncton, Canada
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed today
NEW

Loved traveling with Porter have flown with them since their inception. But in this past year noticed service slipping.. in years past always helpful and would go out of their way to make sure you were one happy flyer, now they couldn’t care less... too bad becoming like all the other carriers out there,,,

Date of travel: October 2018
Domestic Economy Moncton - Ottawa
Helpful?
Thank RetaA_12
Ossining, New York
Level 6 Contributor
124 reviews
39 helpful votes
Reviewed yesterday
NEW

I was really surprised at how easy this airport is. I took a 5 minute cab for $10 CAD and walked to the airport in the new tunnel that goes out to the island. They have high speed belts to speed up the short walk, or you can take the very short ferry ride. I arrived about 1 1/2 hours...

Date of travel: December 2018
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USA Economy Toronto - Newark

Helpful?
Thank jon w
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Great staff, very friendly and they're not afraid to fill up your wine glass to the top. ;) It felt as if I was flying first class. I have flown with many airlines and Porter a great experience. Would definitely have them as a first pick going forward.

Date of travel: October 2018
Domestic Economy Ottawa - Moncton
Helpful?
Thank Sylvie D
Toronto, Canada
Level 5 Contributor
66 reviews
14 helpful votes
Reviewed yesterday
NEW

It was my first experience with Porter and I really enjoyed it. They treat everyone as a first- class customer. It is the best airline I have ever been to. I concluded the following 4 reasons. 1. Convenient free shuttle service from Toronto downtown to the airport. 2. Unlimited water and snack provided at the lobby before boarding. 3. Sky...

Date of travel: November 2018
More 
USA Economy Toronto - Chicago

Helpful?
Thank MaxineChen
Sudbury, Canada
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed yesterday
NEW

Great flight, great service. Fast and efficient! Always fly Porter. Much more convenient then the Pearson!

Date of travel: November 2018
Domestic Economy Sudbury - Toronto
Helpful?
Thank lovemyboxers
west orange, nj
Level 5 Contributor
73 reviews
23 helpful votes
Reviewed yesterday
NEW

They use to have great lounges equivalent to other airline club lounges with free food drinks snacks. No more. Still have leather seats and get free beer in glasses with nice stewardesses. I miss the extra service.

Date of travel: December 2018
Canada Economy Newark - Toronto
Helpful?
Thank isawbones
See travel tips for airlines
“Buyer Be Ware! Read the extra fine print when booking.”
774carolc, 18 Dec 2018 | Read review
“Front rows it doesn’t seem to have so much noise from the propellers”
RetaA_12, 18 Dec 2018 | Read review
“Check the baggage restrictions and additional costs”
BruceS1314, 17 Dec 2018 | Read review
“In Toronto the tunnel is quite long so if you need to sit then I recommend taking the ferry.”
carolmA9539UP, 17 Dec 2018 | Read review
“be on time”
C4697YDdavel, 17 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
Porter Airlines Baggage Fees
  • Domestic Canada
    • 1st Bag: US$28 - US$55
    • 2nd Bag: US$38 - US$66
    • 3rd Bag: US$93 - US$129
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: US$28 - US$55
    • 2nd Bag: US$38 - US$66
    • 3rd Bag: US$93 - US$129
    • Each bag maximum 50 lb/23 kg
More ▾
About Porter Airlines
Porter Airlines (PD) is a Canada-based regional airline that flies to more than 20 destinations within Canada and the United States. Its fleet consists of single cabin Economy Class seating. The airline is known for the complimentary services that are included in the ticket price. These include free snacks and beverages onboard, as well as in their lounges (which all passengers can use) at Billy Bishop, Ottawa Macdonald-Cartier International Airport (YOW) and Newark Liberty International Airport (EWR). The carrier, which is based in Toronto, has a hub at Billy Bishop Toronto City Airport (YTZ). Porter also offers free shuttle service between downtown Toronto and the airport.
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