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Porter Airlines
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario Canada M5V 1A1
Overview
3.52,479 reviews
Travellers' Choice 2018 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About Porter Airlines
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario Canada M5V 1A1

Airline Summary

Porter Airlines (PD) is a Canada-based regional airline that flies to more than 20 destinations within Canada and the United States. Its fleet consists of single cabin Economy Class seating. The airline is known for the complimentary services that are included in the ticket price. These include free snacks and beverages onboard, as well as in their lounges (which all passengers can use) at Billy Bishop, Ottawa Macdonald-Cartier International Airport (YOW) and Newark Liberty International Airport (EWR). The carrier, which is based in Toronto, has a hub at Billy Bishop Toronto City Airport (YTZ). Porter also offers free shuttle service between downtown Toronto and the airport.
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David V wrote a review Yesterday
1 contribution
Montreal - Vancouver
Domestic
Worst airline I've ever experienced, very unprofessional and can't communicate within their own airline. Never use this company
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yassir E wrote a review Jun 13
1 contribution
Montreal - Toronto
Domestic
Flight is at 8 pm, we get in, have to wait an additional hour for maintenance (no idea for what, the plane has been sitting in the gate for 4+ hours), 9 pm another communication, 30 minutes more for maintenance. By 9:30, it's a weather issue now and we have to defer the flight to 10, then again to 10:30, again to 11 pm. Excuse my languages but this is so F'd up Let's not forget about the rude staff, you call them to check on the timing and they do not bother to come. Their attitude is so bad.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matthew M wrote a review Jun 13
Edmonton, Canada2 contributions
Edmonton - Toronto
Domestic
DO NOT USE!! Since swoop had been disbanded for the end of last year. This was the first option that I'd seen and was recommended to. My first inaugural flight with Porter, 5-hour delay. According to the flight people. They had to fly in a part from another province for the plane. Specifically another plane from Ontario was dispatched to cover the missed flight by Porter for the 5:30 departure from Edmonton. Only options given by any of the flight attendants, customer service or call center. Sure we can book you on a LATER flight, and grace you with a $15 meal voucher. Roughly translated. We do NOT give a crap about your feelings, schedules or connections. Take what WE give you or go elsewhere. So they basically canceled my 5:30 flight and decided to push it until a more opportune moment for them of 10:30. How useless can an airline be when they have to fly in parts from 4 provinces away that should have been fixable at another international airport with repair facilities. Will be filling a major, public and very expensive classroom against them on return. And here's the next thought. How badly are they going to SCREW UP my return flight.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gurmanjot s wrote a review Jun 12
1 contribution
Winnipeg - Toronto
Domestic
Took a mid day flight cuz I missed my morning flight. It was my hiccup, then rebooked for new flight. It was delayed more than 2 hours @ywg. I had to wait and then got so late I had to pay for late fees for my rental and had to book an Uber to rental. Which I included in the customer feedback @ their site for which I got response as ‘not our problem and can’t compensate for delay as it was not over 180 minutes though it was near 180 minutes. According to their policy.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Harry L wrote a review Jun 11
1 contribution1 helpful vote
Montreal - Halifax
Domestic
Want to put this on the net so other people might be warned so they are not caught off guard by Porters sneaky tactics. Story starts with a flight from Montreal to Halifax, nice and simple. We wanted to make it for an event that night so paid a sizeable chunk each for a direct flight. However when we got to the airport we learnt that two months earlier (2 days after we booked our ticket) Porter had changed it to a two step flight with a change over in Toronto, meaning instead of getting to Halifax at about 3 pm, we were going to be there around 8:30 pm, missing our event. Frustrated because we had received no communication about this change, otherwise we would have booked a different flight and asked for a refund from Porter. We were stuck, luckily the superviser their was nice enough to put us on a direct flight later in the day, still getting to Halifax too late, but at least no stop over and extra time on a plane. At this point we were willing to just go, ah well that sucks but things happens. However, today I went to do early check in for my flight tomorrow for Halifax to Toronto... and exact same thing! Flight changed to a two stepper with a stop over in Ottawa. No communication whats so ever. And I wouldn't be surprised if once again this change happened a while ago. Again we had paid for a more expensive ticket to have a direct flight. At this point I feel like it is beyond bad luck and this is just something Porter regularly does without concern or care. My advice to people would be to not book Porter if you need any sort of reliability. 2/10 experience. Only saved by the lovely supervisor in Montreal. Hope this helps someone.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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Flight DELAY. Lol. Not like cancelled till a later time
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2 Helpful votes
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David V wrote a tip Yesterday
"Don't use this airline"
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Dave_at_Barrie wrote a tip Jun 6
"For the best travel experience use another airline."
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Lynn T wrote a tip Jun 6
"1st 4 rows are the best for extra legroom. "
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Alison A wrote a tip May 2024
"do not ask for wheelchair assistance"
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Caser41 wrote a tip May 2024
"As anything, be nice!"
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Baggage fees
Domestic Canada
Carry-on bag: Included
1st checked bag: C$45 - C$78
2th checked bag: C$69 - C$112
3th checked bag: C$138 - C$190
4th checked bag: C$138 - C$190
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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