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Porter Airlines


1,303 reviews
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario M5V 1A1 Canada +1 888-619-8622 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,303 Reviews from our TripAdvisor Community

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1,303 reviews from our community

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Showing 1,245: English reviews
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

First time flight with Porter. Easy travel via Toronto Island. Liked the comfort of having its own terminal. Will use Porter again.

USA Economy Windsor - Newark
Helpful?
Thank Neil T
Orleans, Ontario, Canada
Level 5 Contributor
63 reviews
22 helpful votes
Reviewed yesterday
NEW

This was our first trip on Porter, and we were a bit nervous due to our leg room requirements and Porter uses smaller planes. We paid extra for the leg room seats and were pleasantly surprised by the service. The really nice part was that Porter uses the Toronto Island airport, so there is no 1/2 hr taxi to the...

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Domestic Economy Ottawa - Thunder Bay

Helpful?
Thank Patricia M
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

I'm very disappointed with Porter. Agent had no compassion for us arriving late despite the fact plane was still grounded--and only one flight a day to Tremblant. Waited forever in queue for customer service calls. Difficult to find Porter parking lot -- caused a 15min delay for us. Submitted complaint online day after I came back from trip and still...

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Domestic Economy Toronto - Mont Tremblant

Helpful?
Thank K-rated
Ottawa, Canada
Level 5 Contributor
67 reviews
11 helpful votes
Reviewed yesterday
NEW

We were looking for a reasonably priced flight from Ottawa to Newark to embark on our cruise. We needed a one way ticket only. We had 2 flight on nicely sized turbo-props and all went as expected. We would not hesitate to do it again.

USA Economy Ottawa - Newark
Helpful?
Thank JPN55
Grimsby, Canada
Level 6 Contributor
136 reviews
75 helpful votes
Reviewed yesterday
NEW

Took Porter for a business trip out of Billy Bishop and was pleasantly surprised at the good service that they provide. Small plane, but, check in and service were smooth and great. Note though that the overhead bins are not as large and therefore do not fit real "carryon" sized luggage. Most people checked their carryons at the door to...

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Domestic Economy Toronto - Montreal

Helpful?
Thank ukydancer
Sault Ste. Marie, Canada
Level 5 Contributor
67 reviews
23 helpful votes
Reviewed yesterday
NEW

I was supposed to fly home on Monday, Sept. 10 at 3 pm. I got notified in the morning that they had cancelled my flight. I was put on the next flight which is at 7 pm. Had to check out of my hotel and sit at the Porter terminal for hours. Then our incoming flight was late so we...

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Domestic Economy Toronto - Sault Ste. Marie

Helpful?
Thank Leslie J
Peterborough, Canada
Level 6 Contributor
83 reviews
42 helpful votes
Reviewed yesterday
NEW

I and a companion recently travelled same day between YTZ and Chicago Midway on a Firm fare. I made the reservations for both of us on two different confirmation numbers. At the time of the reservation being made I was under the impression based, on past experience, that we could return early when our plans for the day were complete....

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USA Economy Toronto - Chicago

Helpful?
Thank Onourway547
Level 6 Contributor
150 reviews
23 helpful votes
Reviewed yesterday
NEW

This was great . You get to pick the times of departure on both ends. We arrived early and was able to leave early without extra charge. Wine and beer on board and snacks. Bot much of a beer selection , but it was free.

USA Economy Toronto - Newark
Helpful?
Thank stevendD6925DX
Ottawa, Canada
Level 1 Contributor
4 reviews
23 helpful votes
Reviewed yesterday
NEW

My first experience flying with Porter and it will be the first I check for all future flights. A 10 from start to finish! I hope other airlines take notice.

Domestic Economy Ottawa - Fredericton
Helpful?
Thank brabs3
Toronto, Canada
Level 3 Contributor
19 reviews
21 helpful votes
Reviewed yesterday
NEW

Cramped, old plane. Great staff though. Did have legroom at emerg. exit. Late late late both ways, especially outbound leg with NO EXPLANATION

Domestic Economy Toronto - Charlottetown
Helpful?
Thank cowhairs
See travel tips for airlines
“If you are serving or retired military, make sure to travel with proper ID. Your first check-in bag will be free.”
PatriciaM517, 18 Sep 2018 | Read review
“be prepared for long hour waits for any telephone customer service”
K-rated, 18 Sep 2018 | Read review
“Stay awqay”
cowhairs, 18 Sep 2018 | Read review
“You can just relax & enjoy the flight with Porter”
daveskraftworks, 18 Sep 2018 | Read review
“Be prepared for delays or cancellations, use the flight update feature, keep an eye on it or use the feature onling”
Olds2013, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
Porter Airlines Baggage Fees
  • Domestic Canada
    • 1st Bag: US$28 - US$55
    • 2nd Bag: US$38 - US$66
    • 3rd Bag: US$93 - US$129
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: US$28 - US$55
    • 2nd Bag: US$38 - US$66
    • 3rd Bag: US$93 - US$129
    • Each bag maximum 50 lb/23 kg
More ▾
About Porter Airlines
Porter Airlines (PD) is a Canada-based regional airline that flies to more than 20 destinations within Canada and the United States. Its fleet consists of single cabin Economy Class seating. The airline is known for the complimentary services that are included in the ticket price. These include free snacks and beverages onboard, as well as in their lounges (which all passengers can use) at Billy Bishop, Ottawa Macdonald-Cartier International Airport (YOW) and Newark Liberty International Airport (EWR). The carrier, which is based in Toronto, has a hub at Billy Bishop Toronto City Airport (YTZ). Porter also offers free shuttle service between downtown Toronto and the airport.
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