We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

firefly


174 reviews
Headquarters: Admin Building 1 Sultan Abdul Aziz Shah Airport, Petaling Jaya 47200 Malaysia 011 63 31588279 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

174 Reviews from our TripAdvisor Community

Write a Review

174 reviews from our community

Filter reviews by popular destinations:
All reviews Penang Kuala Lumpur Singapore Langkawi Phuket Kota Bharu Johor Bahru Ipoh Kuantan Banda Aceh Alor Setar Ko Samui Kuala Terengganu
Traveller rating
Cabin
  • (142)
  • (0)
  • (0)
  • (0)
Route
  • (83)
  • (58)
  • (1)
  • (0)
  • (0)
  • More
Language
  • More
Showing 142: English reviews
Kuala Lumpur, Malaysia
Level 4 Contributor
24 reviews
5 helpful votes
Reviewed 3 days ago
NEW

I always fly from Subang if I am going to Penang as teh Airport is closer to home Nothng fussy. Aircraft is a wee bit too small, hence maybe feel a bit congested if u are a big person.Overhead cabin always hits my head. But for a short trip we get juice.. but they dont wake u up for juice...

More 
Domestic Economy Kuala Lumpur - Penang

Helpful?
Thank FamBamLove
Kuala Lumpur, Malaysia
Level 4 Contributor
36 reviews
18 helpful votes
Reviewed 3 days ago
NEW

Overall, flight was smooth without any turbulence. Taking off and landing was smooth as well, not bumpy. The staffs were nice and friendly, they made sure everyone was comfortable. It was a short flight so they gave us orange juice and peanuts which was nice. But the only problem is that the plane didn't have a restroom. Overall, i'm okay...

More 
Domestic Economy Kota Bharu - Kuala Lumpur

Helpful?
Thank Sabrena I
Petaling Jjaya
Level 4 Contributor
29 reviews
16 helpful votes
Reviewed 3 days ago
NEW

I've flown Firefly numerous times, simply due to the convenience of Subang Airport. Normally I get a land to taxi arrival time of less than 10 minutes via Subang Airport in contrast to the remote nature of KLIA2 for example.

Domestic Economy Penang - Kuala Lumpur
Helpful?
Thank crazygweilo
Arizona
Level 6 Contributor
470 reviews
326 helpful votes
Reviewed 1 week ago via mobile

We flew Firefly from Phuket to Penang. Once a day nonstop is almost perfect - departs HKT at 1520 vs AirAsia (only other nonstop) depart at 2100. Phuket airport was empty in International terminal on a Thursday early afternoon. Less than 2 minute wait at customs/immigration, nobody in Coral Business Lounge, five minutes walk to departures gate. Downside was traffic...

More 
Southeast Asia Economy Phuket - Penang

Helpful?
Thank AzRat
Wakefield, United Kingdom
Level 6 Contributor
478 reviews
107 helpful votes
Reviewed 3 weeks ago

We flew on one of their tiny planes from Penang to Phuket, and the flight wasn't full. We were delayed by about 1 hour. The staff were ok, but were very insistent about ALL devices being switched off throughout the flight, and even took some devices off a teenage boy - bit strange as I'd never seen this happen before....

More 
Southeast Asia Economy Penang - Phuket

Helpful?
Thank mbetowler
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 3 weeks ago via mobile

Bought credit via firefly e-wallet last week. Thought that I could use it for my trip from Auckland to Kuala Lumpur. Unaware that the credit only for local flights. went thru the term and condition it said the credit could only be use for booking thru firefly. Great, No issues as I will be purchasing my flight thru firefly website....

More 
International Economy Auckland - Kuala Lumpur

Helpful?
Thank Angelina K
Toorak, Australia
Level 6 Contributor
993 reviews
242 helpful votes
Reviewed 4 weeks ago

Basic service at the airport, but good enough I guess. Flight delayed In flight service is modest but ok, juices, water, and curry puffs or peanuts: enough for a short leg. Aircraft in decent conditions, nothing luxury but okay. Convenient when you have to go to Kualalumpur outside the city.

Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank ClubGGG
Lucerne, Switzerland
Level 4 Contributor
20 reviews
3 helpful votes
Reviewed August 11, 2018 via mobile

Just 30 mins from island to island! Modern aircraft with professional cabin staff, and left on time. Flight was cheap and hassle free this time around and last year when we were in Malaysia. Great fun Malaysian low cost Airline.

Domestic Economy Penang - Langkawi
Helpful?
Thank markD2573OJ
Townsville, Australia
Level 4 Contributor
49 reviews
26 helpful votes
Reviewed July 20, 2018

we flew penang to langkawi, the airport was extremely busy , due to public holiday, ques were very long, airport congested, people everywhere, the check in ladies, allowed us to check in early, & saved 1hr 30 mins standing , waiting for flight gate to open, very kind indeed!! flight 25mins, small seats, but ok , cheap & on time,...

More 
Domestic Economy Penang - Langkawi

Helpful?
1 Thank mike c
Kuala Lumpur, Malaysia
Level 3 Contributor
17 reviews
12 helpful votes
Reviewed July 20, 2018 via mobile

fy3012. delay for 1 hour. nothing new. this airline is always late/delay. premium pricing due to monopoly. or else this airline would have gone belly up. yestedays flight from subang to singapore, flight dept 19.50, also delayed. management sleeping

Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank MikeLeow
See travel tips for airlines
“if u hv big luggage , check them in. Respect other travellers”
FamBamLove, 18 Sep 2018 | Read review
“Always book seats towards the rear”
crazygweilo, 18 Sep 2018 | Read review
“Try to be on the front, the back is quite noisy”
ClubGGG, 22 Aug 2018 | Read review
“request seats at the rear of the aircraft”
john1604, 24 Jun 2018 | Read review
“Just enjoy the airline . Plane was clean”
samhX8228UC, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About firefly
firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

48 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (48)
Viewed
Our fleet (1)
Viewed
View from Window (2)
Viewed
Cabin (5)
Viewed
Airport (11)
Viewed
Food and Drink (2)
Viewed
Seat (1)
Viewed
Other (26)