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Thomas Cook Airlines (UK)


11,610 reviews
Headquarters: Hanger 1, Western Maintenance Area, Runger Lane Manchester Airport,, Manchester M90 5FL England 011 44 800 916 0652 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,610 Reviews from our TripAdvisor Community

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11,610 reviews from our community

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Showing 10,896: English reviews
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

I enjoyed my flight to the Gambia, very comfortable and smooth flight. Staff were attentive. I Recommend Thomas Cook

Date of travel: November 2018
International Economy London - Banjul
Helpful?
Thank margaret g
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

Very impressed with the staff on the plane. Doing everything they can to make us all comfortable, great food and plenty of it . seats very comfortable too

Date of travel: August 2018
International Economy London - Las Vegas
Helpful?
Thank paul h
East Riding of Yorkshire, England
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

our travel with Thomas cook was an absolute shambles from beginning to end I have been emailing since the end of dec 2018 with my complaint and they don't even acknowledge or reply there isn't another space on this forum for me to run into my complaint but please believe me when I say it was another terrible experience for...

Date of travel: December 2018
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International Economy Manchester - Banjul

Helpful?
Thank natashaandeve
Orkelljunga, Sweden
Level 4 Contributor
38 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

The seats was really hard and not confi. Small seats whit little room for your legs. The staff was not very friendly and it took 3 hours before we had help whit the video that did not work

Date of travel: January 2019
Europe Economy Copenhagen - Tenerife
Helpful?
Thank kristinawilhelminab
2 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We had already checked in on line and was expecting to drop our bags off as we usually do with other airlines. We waited in the queue for an hour and a half. There were 3 staff on duty. A supervisor appeared after one hour and busied herself in moving people forward. A number of people were going to Grenoble...

Date of travel: January 2019
More 
Europe Economy London - Lanzarote

Helpful?
Thank Veronica S
london
Level 3 Contributor
7 reviews
11 helpful votes
Reviewed 2 days ago
NEW

Rude check in staff We had 1hr delay due to TV not working, we had 10hrs with no tv but staff coming round asking for money to upgrade to movies ? We are regular flyers to Goa and we use Qutar airlines they are polite, large seats a full entertainment on board, free food and drink. We decided to go...

Date of travel: November 2018
More 
International Economy London - Goa

Helpful?
Thank Diwemb
Meriden, Connecticut
Level 6 Contributor
81 reviews
21 helpful votes
Reviewed 3 days ago
NEW

Thomas Cook requires you to pay a premium for some economy seating, such as XL legroom. This is fine in theory, as their ticket costs were far less than several competitors. DON'T BOTHER TRYING TO PRE-BOOK YOUR SEATING OR PAYING EXTRA! You will arrive at you flight to find they "overbooked" these seats for a variety of reasons. Of course,...

Date of travel: December 2018
More 
International Economy New York City - Manchester

Helpful?
Thank H8228SFbriank
Leicestershire, United Kingdom
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 3 days ago
NEW

From start to finish, the flight was nice.Service resumed as soon as the cabin crew were released. Very polite and efficient. There was enough leg room considering we didnt have extra legroom. We landed in a storm, the lightening was right outside the windows and lighting the plane up, but the pilot handled this with no problems.The whole flight was...

Date of travel: September 2018
More 
Europe Economy East Midlands - Dalaman

Helpful?
Thank Michelle B
Wakefield, United Kingdom
Level 5 Contributor
58 reviews
19 helpful votes
Reviewed 3 days ago
NEW
via mobile

Straight forward flights, no delays or disruptions. In flight meals are still rubbish, although that’s not the main part of the enjoyable flight.

Date of travel: December 2018
Europe Economy Manchester - Fuerteventura
Helpful?
Thank Ukmerge
Glasgow, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW

Staff were very friendly and flight was good no delays and kept up to date by the captain during the flight

Date of travel: December 2018
Europe Economy Glasgow - Tenerife
Helpful?
Thank Geraldine S
See travel tips for airlines
“Pay for premium but do not expect good customer service you wont get it”
Diwemb, 14 Jan 2019 | Read review
“Don't pre-book seats that charge extra. Chances are 50-50 you won't get the seat and will have to apply for reimbursements.”
H8228SFbriank, 13 Jan 2019 | Read review
“I always check-in online before. Even though you still have to queue for luggage and boarding passes.”
michellebN4486VT, 13 Jan 2019 | Read review
“I don't think there is one”
eluned73, 13 Jan 2019 | Read review
“Avoid like the plague”
globetrotter6619, 13 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Thomas Cook Airlines (UK)
Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. These include points across Europe, as well as destinations in Africa, Asia, North America and the Caribbean. Primarily catering to vacation travelers, the airline primarily flies airplanes with a single Economy Class cabin; however, some planes also have a Premium Economy Class cabin. Thomas Cook Airlines' primary operating bases are located at Manchester Airport (MAN) and London Gatwick Airport (LGW). Eight secondary operating bases are spread across the United Kingdom.

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