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Thomas Cook Airlines (UK)


9,075 reviews
Headquarters: Hanger 1, Western Maintenance Area, Runger Lane Manchester Airport,, Manchester M90 5FL England 011 44 800 916 0652 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,075 Reviews from our TripAdvisor Community

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9,075 reviews from our community

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Showing 8,403: English reviews
Level 3 Contributor
24 reviews
8 helpful votes
Reviewed today
NEW
via mobile

No welcome onto the plane.... no cans of fizzy drinks available.... food only had one selection this time (if I knew this I wouldn’t of pre purchased meals as I hate Macc cheese and the crew said nothing else available.... my son had numerous bleeds... the first one I rang the bell for ice, the cabin crew member asked if...

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Europe Economy Paphos - East Midlands

Helpful?
Thank Emma W
Isle of Wight, United Kingdom
Level 5 Contributor
50 reviews
29 helpful votes
Reviewed yesterday
NEW

Check in was smooth with all the security but once on plane it all went wrong, was sat on plane for over an hour in 40 degree heat and then started to taxi out when the captain the told us we had a light on and had to return to our stand. This in fact was a lie and we...

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Europe Economy Antalya - London

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Thank Nigel G
Level 5 Contributor
50 reviews
8 helpful votes
Reviewed yesterday
NEW

we've done several flights this year without failure and it seems the Thomas Cook ones have been problematic. even notifying of the team of a passenger with a nut allergy there was no warning or precaution for this.

International Premium Economy Manchester - New York City
Helpful?
Thank Mike T
Preston, United Kingdom
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

The reps in this holiday were very helpful. Roxanne welcomed us warmly and answered all our questions. On our return journey Samuel went above and beyond, helping my sister wheel my suitcase as I’m disabled. He was a lovely man and made us all feel very comfortable and listened to

Europe Economy Manchester - Antalya
Helpful?
Thank wendya02
Banbury, United Kingdom
Level 5 Contributor
81 reviews
38 helpful votes
Reviewed yesterday
NEW

Flew recently to Santorini and no real issues either way. On the way out the flight left on time and it was a smooth flight all the way. I didn't use the services on board (food etc) so can't comment; however on the way back we did and there was a lack of choice of both food and drink due...

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Europe Economy London - Santorini

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Thank AMNBanbury
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Flew with thomas cook airlines in july /august on holiday with family absolutely 1st class services from flight crew on time no issues

Europe Economy Belfast - Reus
Helpful?
Thank Scott W
West Midlands, United Kingdom
Level 3 Contributor
15 reviews
9 helpful votes
Reviewed yesterday
NEW

We flown with Thomas cook ,the flight was on time and it was a nice flight aswell cabin crew was amazing the flight meals was nice .

Europe Economy Birmingham - Tenerife
Helpful?
Thank andrewwatkinson
Cardiff, United Kingdom
Level 5 Contributor
26 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

Service was great and polite! unfortunately I sat in a seat where the pocket in front was bent and out of shape resulting in couldn’t fit my knees together so had to sit awkwardly. Also it was noted on the outbound flight that there was someone with a nut allergy on board, however, upon looking my seat pocket ( trying...

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Europe Economy Cardiff - Rhodes

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Thank vikki r
Manchester, United Kingdom
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flied with this airline on route to Orlando and was highly dissapointed that straight away, there was no on board entertainment even though it was a 9 hour flight. The flight was delayed 5 hours traveling back, and yes we did get compensation. However the food that was included with the tickets was disguisting and in fact made me feel...

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International Economy Manchester - Orlando

Helpful?
Thank Themeparkchris
Rugby, United Kingdom
Level 6 Contributor
241 reviews
90 helpful votes
Reviewed 2 days ago
NEW
via mobile

Oh Lord this was a nightmare flight! We checked in on time and were due to take off for our Florida holiday at 1100 on 30 Jul. We boarded c40 mins late and then they made us sit there for 2 hours whilst they tried to fix a problem with the fuel. They finally gave up and found another plane....

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International Premium Economy Manchester - Orlando

Helpful?
Thank DavvaW
See travel tips for airlines
“My tip is don’t travel with them as if there is any issues they don’t want to know totally ruined our holiday”
NigelG846, 18 Aug 2018 | Read review
“Choose another airline.”
jgfwhu57, 17 Aug 2018 | Read review
“Take hand luggage as none is interested if your baggage goes missing”
AnnK123123, 17 Aug 2018 | Read review
“The passenger incident was unfortunate but the other events could have been better handled”
terryh945, 17 Aug 2018 | Read review
“Be on time”
LadyLinda60, 17 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Thomas Cook Airlines (UK)
Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. These include points across Europe, as well as destinations in Africa, Asia, North America and the Caribbean. Primarily catering to vacation travelers, the airline primarily flies airplanes with a single Economy Class cabin; however, some planes also have a Premium Economy Class cabin. Thomas Cook Airlines' primary operating bases are located at Manchester Airport (MAN) and London Gatwick Airport (LGW). Eight secondary operating bases are spread across the United Kingdom.

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