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Caribbean Airlines


455 reviews
Headquarters: Golden Grove Road Piarco, Piarco Trinidad +1 800-744-2225 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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455 Reviews from our TripAdvisor Community

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455 reviews from our community

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Showing 426: English reviews
Rockville, Maryland
Level 6 Contributor
224 reviews
67 helpful votes
Reviewed today
NEW

Had to take Caribbean Airlines to get to Georgetown and back last week. The flight was delayed two hours because they were waiting on some connecting passengers from God knows where. In addition to being delayed, it seems that the people sitting at the Exit row did not speak English so they had to be accommodated. That took and extra...

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International Business Class Port of Spain - Georgetown

Helpful?
Thank claudiast
1 review
Reviewed 2 days ago
NEW
via mobile

Dear Caribbean Airlines, After an AMAZING week spent in Montego Bay, you have effectively given me the WORST end to my vacation imaginable and the worst flight experience I have ever had. I am just now landing at JFK from a flight that was scheduled to leave 6-7 hours ago. Evidently, The flight was delayed because the plane that was...

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International Economy Montego Bay - New York City

Helpful?
Thank Justine J
Toronto, Canada
1 review
Reviewed 4 days ago
NEW
via mobile

If I could, I would give Caribbean Airlines zero stars instead of 1 star for my last flight experience. An item that was stolen from my suitcase on a direct flight from Trinidad to Toronto. It is now past 60 days since I filed my claim. Instead of replacing the stolen item or the value, which I repeatedly explained was...

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International Economy Port of Spain - Toronto

Helpful?
Thank musicsherryd
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago via mobile

First of all my flight was supposed to leave 840pm From Tobago to Trinid. They called and emailed me saying they changed my flight to 10:55pm. Since I was traveling with my sister and needed a ride home I decided to go and check in with her at 7pm. I went to the agent and asked her to PLEASE put...

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South Pacific Economy Tobago - Port of Spain

Helpful?
Thank Camille W
Hollywood, Florida
Level 3 Contributor
23 reviews
5 helpful votes
Reviewed 1 week ago

boarding from fll check in employees were nice. the plane spacious ,baggage allowance was great. returning from mbj the checking was long waiting period some of them had major attitudes

Caribbean Economy Fort Lauderdale - Montego Bay
Helpful?
Thank sugarhunter1
Las Lomas, Trinidad
Level 4 Contributor
40 reviews
23 helpful votes
Reviewed 1 week ago via mobile

After paying an additional $35USD/person to sit in the Caribbean Plus Seats in Row 7 on BW483 from Miami, we had the good fortune of receiving rather rude service from the lovely Flight Attendant who had obviously forgotten where she had stopped serving drinks in an effort to find her ‘spoon’, had bypassed our seats, and was rather annoyed when...

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International Economy Miami - Port of Spain

Helpful?
Thank Vashti B
Level 4 Contributor
21 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Wait is short. Waiting room is aircon so no worries there. Little walk to to plane and 30min flight. Better theb the 4 hour boat. But no other choice if you want to fly this route.

South Pacific Economy Port of Spain - Tobago
Helpful?
Thank David H
Calgary, Canada
Level 5 Contributor
69 reviews
24 helpful votes
Reviewed 1 week ago

I frequently need to fly to Guyana, and via Toronto is the most economical in time and treasure. Booking on-line is inefficient and usually frustrating by their outdated website. Check-in is friendly and helpful, and the flight usually is close to on time. The planes are old and could definitely use a touch-up and modernization. Inflight entertainment is a joke....

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International Economy Toronto - Georgetown

Helpful?
Thank Miami42
1 review
Reviewed 2 weeks ago

This is the worst of the worst. They changed our flights 5 times before we even boarded. The result was we had to fly on different dates with a very inconvenient middle of the night flight. Lay over was 8(!) hours. Never again

International Economy New York City - Port of Spain
Helpful?
Thank Robert f
Markham, Canada
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 2 weeks ago

You can now pay extra for preferred seating from rows 6 - 10: I did not subscribe to paying more for economy class but if you can afford to pay the extra then do it - I was in row 13 on the ride up and it was cramped. I got upgraded to row 6 on the ride down and...

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International Economy Port of Spain - Kingston

Helpful?
Thank siesker2017
See travel tips for airlines
“If you dont have any options, plan for an extra two hours if you have connections”
claudiast, 16 Jul 2018 | Read review
“Pay for extra legroom or busioness class if possible”
Miami42, 4 Jul 2018 | Read review
“consider paying for extra legroom”
Papertrailer, 25 Jun 2018 | Read review
“reach early”
trinidad79, 25 Jun 2018 | Read review
“Always be on time”
barpal2011, 21 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Caribbean Airlines
Caribbean Airlines (BW) is the state-owned airline of Trinidad and Tobago. The airline flies to 18 destinations in the Caribbean, Bahamas, Canada, Guyana, Suriname, United Kingdom, United States and Venezuela. Caribbean Airlines has hubs at Piarco International Airport (POS) and Norman Manley International Airport (KIN), and has designated John F. Kennedy International Airport (JFK) and Cheddi Jagan International Airport (GEO) as focus cities. The airline's fleet of ATR 72-600, Boeing 737-800 and Boeing 767-300ER planes include one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. Business Class passengers have access to the airline's Club Caribbean lounge.
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