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Juneyao Airlines


127 reviews
Headquarters: No. 218 Yingbin Er Rd, Shanghai 201305 China 011 86 21 95520 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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127 Reviews from our TripAdvisor Community

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127 reviews from our community

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Showing 54: English reviews
Level 4 Contributor
31 reviews
3 helpful votes
Reviewed 6 days ago
NEW

Flew twice this month with this airline. The boarding was on-time, flight departed/arrived both on time, dinner was server, water and juice were available, just like other major airlines. Here is the but. I bought them as Shenzhen/Air China airline's co-share flights. Price was about the same. But when I got to the airport, I was told that I need...

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Domestic Economy Shenzhen - Shanghai

Helpful?
Thank Keqi G
Shanghai, China
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 1 week ago

Service on the flight was good, very friendly and welcoming. The seat in the 'Business Class' section were comfortable and had plenty of room (I was sat on the very first row!). Overall, as far as a flight from Shanghai to Bangkok goes, it was fine. The access to the lounge at Pudong Airport was a life-saver!

Southeast Asia Business Class Shanghai - Bangkok
Helpful?
Thank shaunwho
Friday Harbor, Washington
Level 6 Contributor
417 reviews
310 helpful votes
Reviewed 2 weeks ago

Two and a half hour flight. Seating was tight, service was good, and there was a clear emphasis on safety by the flight attendants. Most importantly it was on time..

Domestic Economy Shanghai - Guilin
Helpful?
Thank Travel_Pin_Man
Kelowna, Canada
Level 6 Contributor
98 reviews
18 helpful votes
Reviewed July 15, 2018

My first time flying Juneyao Airlines and while it was average for a low cost airline (no in-flight entertainment, limited leg room) the customer service was excellent and the flight attendants were very friendly and spoke decent English. I did not eat the in-flight meal that was supplied, but it was free and looked basic but ok. The biggest issue...

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Southeast Asia Economy Shanghai - Phuket

Helpful?
1 Thank Peter S
Shanghai, China
Level 3 Contributor
9 reviews
Reviewed June 28, 2018 via mobile

Good adequate space on the seat just like major airlines outside of Asia. The staff is friendly. They give you free food here unlike other Asian airlines who make you pay extra. They do give you a lot though, a big snack box filled with nuts, a banana, mini donuts and other Asian treats. No charging port so don’t drain...

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Southeast Asia Economy Shanghai - Phuket

Helpful?
Thank capetownian86
Guangzhou, China
Level 6 Contributor
182 reviews
179 helpful votes
Reviewed June 25, 2018

The seat space for this flight was below the already small space of normal china flights. The plane was a A321. Flight was on time. Boarding was normal. Friendly staff. Snack and refreshments on flight. Low price. Not big quality.

Domestic Economy Guangzhou - Shanghai
Helpful?
Thank gcelli_2000
Brussels, Belgium
Level 4 Contributor
48 reviews
24 helpful votes
Reviewed June 21, 2018

This was a very good airline to fly local in China !! Friendly staff, tasty food, good seats, everything was perfect. Compared to economy flights in Europe, Juneyao gets a 10/10 while European airlines get 3/10. China Eastern airlines gets 4/10.

Domestic Economy Shanghai - Xi'an
Helpful?
Thank 777hendrika
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed June 3, 2018 via mobile

Why am I not giving less stars? Well I like to think that when there is a problem it’s how you deal with it that counts. Arriving at Shanghai PVG and we couldn’t find our flight on the departures board. Turns out it was cancelled but we didn’t get any notification in advance of arriving at the airport, grrrrr. At...

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Southeast Asia Business Class Shanghai - Krabi Town

Helpful?
Thank Tim L
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed May 31, 2018

I flew round trip by Junyao Airline. Flight attendants notice my pregnancy and give me a blanket buffer my seatbelt so that I could be more comfortable in both trips. Very impressived by their extra service.

North Asia Economy Shanghai - Kaohsiung
Helpful?
1 Thank ChloeT884
Swansea, United Kingdom
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed May 6, 2018

Booked this because it was cheaper than the equivalent high speed train. Read that it was a low cost chinese airline and wasn't expecting too much.

Domestic Economy Shanghai - Guilin
Helpful?
Thank 1cwtch
See travel tips for airlines
“If you want to use Star-Alliance status to use the lounge, don't flight this airline”
keqig, 19 Sep 2018 | Read review
“Book into Business”
shaunwho, 17 Sep 2018 | Read review
“Do not fly Juneyao.”
stujayr, 28 Feb 2018 | Read review
“do not fly with this airline if you are a Star Alliance member...”
kevinpK9490RX, 30 Dec 2017 | Read review
“Try another Airline if at all possible”
navyfenton, 22 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Juneyao Airlines
Shanghai-based Juneyao Airlines (HO) operates from hubs at Shanghai Hongqiao International Airport (SHA) and Shanghai Pudong International Airport (PVG). In addition to flying to 35 destinations within China and Hong Kong, the airline also has scheduled passenger service to Indonesia, Japan, South Korea and Thailand. Juneyao Airlines operates 45 aircraft: 36 Airbus A320-200 and nine Airbus A321-200. It also owns a low-cost subsidiary 9 Air (AQ).
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