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Azul


10,111 reviews
Headquarters: Av. Marcos Penteado de Ulhoa Rodrigues 939 Barueri, Sao Paulo, State of Sao Paulo 06460-040 Brazil 011 55 11 4003-1118 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,111 Reviews from our TripAdvisor Community

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10,111 reviews from our community

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Showing 291: English reviews
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Azul Linhas Aéreas is the best Brazil Airline company!!! The service is very good, the airplane is new (Airbus 330) and the employee are very Nice. Each passenger can have one pair of luggage (23kg each) and one hand (10 kg). Also the service in the airport is very nice too.

International Economy Orlando - Recife
Helpful?
Thank Rodrigo S
Clearwater, Florida
Level 6 Contributor
317 reviews
100 helpful votes
Reviewed 1 week ago

First experience w/this line, was going on mission trip to Brazil. Staff were great, seats were fine, all was on time. Biggest surprise was the food! We got 2 separate hot meals, hot sandwich 2nd meal, & snacks in between. All great choices & very tasty. The terminal had verrry comfortable seats, some w/leg extensions. Then the exchange rate was...

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International Economy Orlando - Sao Paulo

Helpful?
1 Thank Michaelene2013
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 1 week ago

I was going from Lisbon to Rio, and I chose Azul based on their low fares. Well, the only thing I can say is that they left me speechless! I never thought such a cheap and small (are they?) company would be so nice to fly with! The attendants were like super, super, SUPER friendly, as if they were your...

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International Economy Lisbon - Rio de Janeiro

Helpful?
1 Thank Dave C
Australia
Level 5 Contributor
50 reviews
16 helpful votes
Reviewed 1 week ago

I had the flight Orlando to Recife. all the fly attendants are there to help you feel well. They are nice and sympathetic. During all the flight duration, they had their smile. It is definitely a company I would like to fly again. Also during my connection, they are very kind and supportive.

International Economy Orlando - Recife
Helpful?
Thank MarcosKinz
Level 5 Contributor
92 reviews
9 helpful votes
Reviewed 1 week ago

Azul postpones flights departing at night to have the last flight full under the pretext of mechanical problems (detected a few minutes in advance). Not good option to try the night flights. In addition, the company has decided that if one arrives early to the airport and there is an earlier flight, in order to change the ticket the passenger...

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Domestic Economy Sao Paulo - Rio de Janeiro

Helpful?
Thank Luiz P
Rio de Janeiro, RJ
1 review
Reviewed 2 weeks ago via mobile

The airline cancelled our flight and asked us to take a bus to another nearby airport. Then we had to wait in more lines after a 2 hour wait at the sdu airport. They have rebooked us on a flight to an airport that will require another bus ride. We have lost an entire day with the mess created by...

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Domestic Economy Rio de Janeiro - Navegantes

Helpful?
Thank tonyanddon
1 review
Reviewed 3 weeks ago

My suitcase was violated. Zipper and lock BROKEN, personal belongings were scattered . it was brought to me and they told me that: " it must have popped open????" It g=has been a month and a half, still no response, no apology. My suitcase alone was worth almost $1000. I flew business. They offered me $80 as compensation. Plus they...

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International Business Class Fort Lauderdale - Belo Horizonte

Helpful?
Thank fabi m
Santa Maria, RS
Level 6 Contributor
213 reviews
34 helpful votes
Reviewed 3 weeks ago

The flight to Campo Grande was in time but the airport was closed. The flight was directed to Goiania, where we have to wait more than 5 hours to be allocated in a hotel. The ticket to get the taxi was useless, etc... They are not prepared to situations such that occurred.

Domestic Economy Porto Alegre - Campo Grande
Helpful?
Thank Joaobatista20
Level 4 Contributor
28 reviews
15 helpful votes
Reviewed 4 weeks ago via mobile

This was the WORSE flying experience I’ve ever had. With over 40 years of traveling I’ve never gone through this extreme exhaustion And delay that I’ve had with this airline. On top of that they keep lying to us about our flight. I was bound to fly at 10:40 am. Flight got delayed to 12:25 am next day. They put...

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International Economy Fort Lauderdale - Sao Paulo

Helpful?
Thank Mona J
Level 4 Contributor
37 reviews
22 helpful votes
Reviewed 4 weeks ago

The plane was amazing, with entertainment in a few languages. Service was great and staff was helpful and friendly. I would certainly recommend it better than GOL, or LATAM. I purchased an upgraded seat at check in per seat. Great experience...highly recommended.

Domestic Economy Rio de Janeiro - Porto Alegre
Helpful?
Thank Ilan A
See travel tips for airlines
“Do not take late night flights. Chances of getting stuck waiting for the last flight are high.”
671luizp, 9 Jul 2018 | Read review
“Vitoria do Conquista airport is affected weather heavy rain , some”
412sids, 5 Jun 2018 | Read review
“Remember price excludes checked baggage”
christopherlU7356DW, 27 May 2018 | Read review
“Air flight companies in brazil now charges to ship bags. but if you travel with a backpack and a carry-on its totally fine.”
thaist345, 22 May 2018 | Read review
“I was looking for a flight departing after 6:00 PM from Vix to Rio with a good price, Azul was the best option.”
Ebarbosa, 21 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Azul
Azul (AD) is a Brazilian low-cost carrier that flies to about 100 domestic destinations. While the airline serves larger markets such as Belo Horizonte, Rio de Janeiro, Salvador da Bahia and São Paulo, the bulk of its destinations are smaller, underserved markets. It also has a flight to Fort Lauderdale, and codeshare agreements with the Star Alliance and United Airlines (UA). The airline's hubs are located at Viracopos International Airport (VCP), Tancredo Neves International Airport (CNF) and Santos Dumont Airport (SDU). Its fleet consists of about 150 planes, including Airbus, ATR and Embraer aircraft. Most of the aircraft are configured with a single Economy Class cabin, though some planes also have a Business Class cabin.

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