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11,021 reviews
Headquarters: Av. Marcos Penteado de Ulhoa Rodrigues 939 Barueri, Sao Paulo, State of Sao Paulo 06460-040 Brazil 011 55 11 4003-1118 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,021 Reviews from our TripAdvisor Community

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11,021 reviews from our community

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Showing 323: English reviews
Goiania, GO
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 4 days ago

The best airline in Brazil. New aircraft with the best services for the costumer. The crew is very nice and friendly. The snacks and food are very good.

International Economy Goiania - Orlando
Thank Tubiros
Joinville, Brazil
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 4 days ago
via mobile

Older planes, absurd charges for re-schedule of flights without any apparent regard for customers issues

Domestic Economy Navegantes - Porto Seguro
Thank Brtravelr
Belo Horizonte, MG
Level 5 Contributor
46 reviews
8 helpful votes
Reviewed 1 week ago

I had an excelent experience in this flight! The services on board are the best among the companies in Brazil and they kept us informed about contigences and problmes with the conection. I think that the respect with the costumers are the best carateristic of this company.

Domestic Economy Belo Horizonte - Navegantes
Thank Lucas L
Campinas, SP
2 reviews
Reviewed 1 week ago

The flight was on time but the boarding a little bit confusing. During the flight the crew was friendly and offered snacks and drinks besides the lunch and dinner.

International Economy Lisbon - Sao Paulo
Thank fesousa
Delft, The Netherlands
Level 6 Contributor
885 reviews
187 helpful votes
Reviewed 1 week ago

Departurea and arrival on time, stewardesses ok, plane a bit old, but on the flight to Porto Allegre we had a brand nes plane. Snacks and drinks ok

Domestic Economy Porto Alegre - Sao Paulo
Thank cojotent
Curitiba, PR
Level 4 Contributor
34 reviews
3 helpful votes
Reviewed 3 weeks ago

You can enjoy a comfortable flight betwen USA and Brazil feeling really "close to heaven". A smooth flight with good meal (also wine, beer and others beverage). as well as good flgith attendant, will give you give you good moments, beyond the entertainment, that you can use as well (games, TV movies).

International Economy Curitiba - Orlando
1 Thank Clecio L
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed 3 weeks ago

great company, punctual. A lot of legroom and great quality of snacks. Staff is nice and helpful. I love this company

Domestic Economy Recife - Salvador
1 Thank Captain F
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 3 weeks ago via mobile

I had no problem whatsoever during my flight! All the crew was very friendly and I was offered snacks and drinks in a 1 houur flight, which is a very nice plus!

Domestic Economy Sao Paulo - Belo Horizonte
1 Thank FabiolaBrasil
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 3 weeks ago

For the second time in 6 months we were hold in Recife airport for hours then we were told that our flight was cancelled for maintenance purposes. We only got home 24 hours after the plan and lost day of work, night of sleep and patience. Whatever possible I will not fly AZUL again. The hotel they put us in...

Domestic Economy Fernando de Noronha - Goiana

1 Thank Nelyo o
Rio de Janeiro, RJ
Level 6 Contributor
94 reviews
23 helpful votes
Reviewed 3 weeks ago

We went from Porto Alegre to Campinas, SP and from there to Rio de Janeiro. Two different planes from the same airline. The flights were not long and the planes are very confortable. They gave us some snack options and we could get more than one if we wanted to. The planes (both of them) had good leg room between...

Domestic Economy Porto Alegre - Rio de Janeiro

1 Thank Betty602012
See travel tips for airlines
“Excellent service and flights on time”
Claudiabat, 18 Sep 2018 | Read review
“You can use AZUL they are very good and professionals to serve you properly”
antonioi493, 18 Sep 2018 | Read review
“I recommend to do the check on your cell and then go to the special line only to leave the luggage.”
fesousa, 12 Sep 2018 | Read review
“Avoid to fly to Northeast Brazil with AZUL.”
nely00, 28 Aug 2018 | Read review
“Do not take a big handbag with you.”
Betty602012, 27 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Azul
Azul (AD) is a Brazilian low-cost carrier that flies to about 100 domestic destinations. While the airline serves larger markets such as Belo Horizonte, Rio de Janeiro, Salvador da Bahia and São Paulo, the bulk of its destinations are smaller, underserved markets. It also has a flight to Fort Lauderdale, and codeshare agreements with the Star Alliance and United Airlines (UA). The airline's hubs are located at Viracopos International Airport (VCP), Tancredo Neves International Airport (CNF) and Santos Dumont Airport (SDU). Its fleet consists of about 150 planes, including Airbus, ATR and Embraer aircraft. Most of the aircraft are configured with a single Economy Class cabin, though some planes also have a Business Class cabin.

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