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Scoot


3,315 reviews
Headquarters: 4 Airline Road, Singapore 819825 Singapore 011 65 3158 3388 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,315 Reviews from our TripAdvisor Community

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3,315 reviews from our community

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Showing 2,601: English reviews
Level 6 Contributor
101 reviews
14 helpful votes
Reviewed today
NEW
via mobile

For a low cost airline the quality of aircraft are of a excellent standard. The service is good, and you don't feel ripped off on the alcohol drinks. Singapore is the best most efficient airport in the world.

Date of travel: January 2019
International Economy Singapore - Coolangatta
Helpful?
Thank O6693NHkevino
Singapore, Singapore
Level 4 Contributor
24 reviews
4 helpful votes
Reviewed today
NEW

For short journeys, Scoot is a decent option. Prices are cheap and service is decent. However, leg room is very little and seats are uncomfortable and there are no good entertainment options.

Date of travel: October 2018
Southeast Asia Economy Bengaluru - Singapore
Helpful?
Thank JasonB7084
2 reviews
Reviewed yesterday
NEW

We are happy with the aircraft and the legrooms for a budget airlines. Didn't expect much for food so there is no complain. But the attitude of the stewardesses are really something we can't accept, particulary one of them. When I got back from WC, the food cart was in front of me, she just turned and asked rudely where...

Date of travel: January 2019
More 
International Economy Kuala Lumpur - Athens

Helpful?
Thank Candy L
Sydney, Australia
Level 3 Contributor
14 reviews
Reviewed yesterday
NEW
via mobile

Had the most comfortable flight with scoot! Friendly staff and a lot of leg space for a budget airline. Have flown scoot a number of times and they always impress me! Being owned my Singapore airlines gives them a great understanding of how a airline should be! Will flight scoot again for sure!

Date of travel: August 2018
International Economy Sydney - Singapore
Helpful?
Thank 782joshuao
Metro Manila, Philippines
Level 5 Contributor
62 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

Flight from Manila was delayed and I got in Singapore on the final call.to Penang and still they off loaded me. I believe the staff gave away my seat to standby staff travellers thinking I won't make it to the gate. First they tried to charge me Sg$ 170 to change for a later flight but of course I fought...

Date of travel: January 2019
More 
Southeast Asia Economy Manila - Penang

Helpful?
Thank Nelea Charisse T
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Disgraceful service flight cancelled and won't refund money. When you finally speak to someone they hust hang up on you

Date of travel: January 2019
International Economy Melbourne - Bangkok
Helpful?
Thank Lee M
Singapore, Singapore
Level 4 Contributor
49 reviews
25 helpful votes
Reviewed 3 days ago
NEW

A no frills service. Extortionate prices for food and refreshments. Cabin Crew were friendly enough on this flight, surprisingly, as I'd seen online reviews and had comments from people I know who said Scoot cabin crew left them unimpressed. Perhaps I was lucky. For short haul I would fly Scoot again, but I doubt I would use them on their...

Date of travel: January 2019
More 
Southeast Asia Economy Bangkok - Singapore

Helpful?
Thank Toffee A
Gothenburg, Sweden
Level 6 Contributor
314 reviews
77 helpful votes
Reviewed 3 days ago
NEW

We booked this ticket originally with Silk Air, but it was changed to Scoot. The flight worked well, but their customer service could be improved. I had some questions which I sent by mail, but they wanted that I phone from Europe to Singapore, which is not nice taking in consideration the time difference and the costs.

Date of travel: December 2018
Southeast Asia Economy Singapore - Langkawi
Helpful?
1 Thank Peter_Pe
1 review
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

No food, no wifi, no entertainment on a 12h hour flight, didnt even know you dont get food on flights longer than 4hours. Really really terible. You pay less for the cards for a few euros but in the end you dont get nothing. Plus it says free wifi, but when you get on the plane you see you only...

Date of travel: January 2019
More 
International Economy Berlin - Singapore

Helpful?
2 Thank aljo1616
Tokyo, Japan
Level 5 Contributor
60 reviews
45 helpful votes
Reviewed 5 days ago
NEW

Flight TR0899 January 3, I’ve read previous reviews about the Airline, Our expectation wasn’t set on a really high standard because usually when we travel everything was already pre-arrange for us by Our Travel Agent. Imagine my suprise when flight was actually ahead of schedule with no delays. I brought my own blanket since i already knew before hand that...

Date of travel: January 2019
More 
Southeast Asia Economy Tokyo - Singapore

Helpful?
2 Thank AnnMielle P
See travel tips for airlines
“Stay away unless it's a two hour flight or less.”
davidehood, 16 Jan 2019 | Read review
“Book early and check regularly - the aircraft was changed and we lost our preferred seats.”
Singapore_devotee, 15 Jan 2019 | Read review
“Real budget deals.......Why not travel for this price......”
chrishanthaf2018, 13 Jan 2019 | Read review
“take an afternoon flight”
chenglye69, 12 Jan 2019 | Read review
“Don't use them”
S1886SEpeterb, 12 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Scoot
Singapore-based Scoot Airlines (TZ) is a low-cost carrier that flies to about a dozen destinations in Australia, China, Hong Kong, Japan, South Korea, Taiwan and Thailand from its hub at Singapore Changi Airport (SIN). Its fleet features a two-cabin configuration with Business Class (known as ScootBiz) and Economy Class. ScootBiz seats feature a reclining seat, footrest, in-seat power, meals and in-flight entertainment. Economy Class passengers can book Standard Economy Seats, Super Seats (with a greater seat pitch and width) and S-t-r-e-t-c-h Seats, which are Super Seats in the bulkhead and emergency exit rows. The airline is also a part owner of the Thailand-based low-cost carrier NokScoot.

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