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Vanilla Air


645 reviews
Headquarters: Narita International Airport 2PTB Furugome 1-1, Narita 282-0004 Chiba Prefecture 011 81 570-666-603 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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645 Reviews from our TripAdvisor Community

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645 reviews from our community

Filter reviews by popular destinations:
All reviews Tokyo Taipei Chitose Hong Kong Osaka Okinawa City Kaohsiung Amami Cebu Island Ho Chi Minh City Hakodate
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Showing 121: English reviews
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

This is by far the worst flying experience we’ve ever had. They intentionally separated the seats on the flight for my husband and my one year old and myself so they can charge ¥2500 to change your seat to be able to sit together. We found someone willing to switch seats and traded tickets and the flight attendants told us...

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Domestic Economy Tokyo - Okinawa City

Helpful?
1 Thank McKenzie M
1 review
2 helpful votes
Reviewed August 11, 2018 via mobile

Asked to move one seat up as the row in front of me was the emergency exit row with a small amount of additional room and happened to have a empty seat. I was told it would be a 500 dollar charge. It’s bad enough they have the smallest seating I’ve ever encountered but really it’s empty! Meanwhile the flight...

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Domestic Economy Tokyo - Okinawa City

Helpful?
2 Thank Kenneth B
Seattle, Washington
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed August 2, 2018

I probably average 40 to 50 flights per year and have done for many years. My trip with Vanilla Air was the worst travel experience ever.... and it is not even a close run thing. If you are thinking of booking with Vanilla please. Stop. Turn around. Go and book a Jetstar flight...

Domestic Economy Tokyo - Chitose
Helpful?
2 Thank chrisauldnz
Jamberoo, Australia
Level 6 Contributor
377 reviews
114 helpful votes
Reviewed July 31, 2018

Apart from some check in difficulties everything went well. Surprisingly you could only check in an 90 minutes before the flight. In flight service was good and seating was comfortable

Domestic Economy Tokyo - Chitose
Helpful?
Thank John G
Tokyo, Japan
Level 5 Contributor
19 reviews
5 helpful votes
Reviewed July 1, 2018 via mobile

We used Vanilla Air to fly from Osaka To Narita, which is about an hour flight. The flight itself was great. The seating is comfortable and clean. The service counter experience during departure was fast and friendly. Most of all, the flights were extremely cheap. We paid less than $50 US dollars per person. I would definitely recommend if flying...

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Domestic Economy Osaka - Tokyo

Helpful?
Thank egbarcinas
London, United Kingdom
Level 6 Contributor
143 reviews
38 helpful votes
Reviewed June 23, 2018 via mobile

Great service for a budget airline. The staff was nice, asked us if it was the first time we travel with them. The colours of Vanilla Air are yellow and blue like Ryanair, except they are cleaner and more professional. Please note that as it’s a budget airline you have to pay for food and drinks in Yens or Dollars.

North Asia Economy Cebu Island - Tokyo
Helpful?
1 Thank marellemahy
Kriftel, Germany
Level 5 Contributor
62 reviews
10 helpful votes
Reviewed June 1, 2018 via mobile

We used vanilla for domestic flights within South-Japan. The crafts are new and of good quality, though service is not available. For instance you do your checking yourself, there is no on-board service and if your luggage weights a kg to match a surcharge is added, thus making this ticket no longer budget. In Narita flights are managed through terminal...

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Domestic Economy Okinawa City - Tokyo

Helpful?
1 Thank Bowi72
Yokohama, Japan
Level 5 Contributor
68 reviews
11 helpful votes
Reviewed May 24, 2018

Staff was rather flexible. Although the limit of the baggage to the cabin was 7kg, they allowed me to carry my baggage (totally 10kg) with carrying separately. Flight attendants are generally cheerful during the flight. They sell meals and drinks which are not so expensive. As there is nothing around the seat, I would not use it for international flights.

Domestic Economy Tokyo - Amami
Helpful?
Thank Koji T
PJ
Level 5 Contributor
60 reviews
32 helpful votes
Reviewed May 22, 2018

Flight was ontime; no fuss, crew were good. Ticket price was good; and included checked baggage. Narita Terminal 3 is small but pleasant. I would fly this airline again.

Domestic Economy Tokyo - Hakodate
Helpful?
1 Thank Noyawns
Saigon
Level 6 Contributor
57 reviews
34 helpful votes
Reviewed May 21, 2018

I was impress with how an low cost airplane work like Vanilla Air. It even better than many other claimed 4 stars airlines.

North Asia Economy Ho Chi Minh City - Taipei
Helpful?
Thank Son_H_Tran
See travel tips for airlines
“Think twice before thinking about booking a flight with Vanilla Air”
chrisauldnz, 2 Aug 2018 | Read review
“Use a short distant flight only”
kojit708, 24 May 2018 | Read review
“Make sure that you carry on luggage is well below the size restrictions”
234matheww, 15 May 2018 | Read review
“Avoid it if you have an option”
ExplorewithDD, 13 Apr 2018 | Read review
“Bring food and beverage with yourself”
anettp2017, 9 Mar 2018 | Read review
Show next 5 travel tips 5 of 10
About Vanilla Air
Japanese low-cost carrier Vanilla Air (JW) serves six destinations within Japan and elsewhere in Asia. The airline is a wholly owned subsidiary of ANA Holdings. Its fleet is configured with only Economy Class seating. Within the cabin, some seats are designated as Relax Seats, and have extra legroom. These seats are available for an additional fee. Passengers can also purchase food and beverages on board, and some airfares require an additional fee if passengers want to check baggage or reserve a seat in advance. Vanilla Air has an operating base at Tokyo's Narita International Airport (NRT).
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