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Vanilla Air


683 reviews
Headquarters: Narita International Airport 2PTB Furugome 1-1, Narita 282-0004 Chiba Prefecture 011 81 570-666-603 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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683 Reviews from our TripAdvisor Community

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683 reviews from our community

Filter reviews by popular destinations:
All reviews Tokyo Taipei Chitose Hong Kong Osaka Okinawa City Kaohsiung Amami Cebu Island Ho Chi Minh City Hakodate Fukuoka
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Showing 125: English reviews
Yokohama, Japan
Level 2 Contributor
5 reviews
Reviewed 4 weeks ago

台北発3:15に搭乗。 チェックインカウンターに1時前に行くと、2:10の便の列と混ざっていて大変なことに。 座席指定していなかったので、カウンターで座席希望すると  ・「Do you have Emergency row seat?」→「(多分)ちょっと余ってるけど1500円掛かる」  ・「I do not need it. Please Window Side.」→「(多分)もう発券しちゃった」 結局3列の真ん中が割り当てられる。。。 あと、携行品の申告用紙が何故か中国語。。。 何の基準で配ってるの? 最後に機内販売を寝静まっている最中にやらないでくれ!

Date of travel: November 2018
North Asia Economy Taipei - Tokyo
Helpful?
Thank tomoshimo
Los Angeles, California
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed October 15, 2018

It is a "cheap" airline so everything/service will be added on to your basic price. They measured the carryon to make sure it is within their limits. (both carryon measurements and weight). you can buy extra pound for your check in luggage, the total weight can be combined with more than one piece of luggage. there is no inflight entertainment,...

Date of travel: April 2018
More 
Domestic Economy Tokyo - Hakodate

Helpful?
Thank lamasusa28
1 review
Reviewed October 12, 2018 via mobile

I forgotten my passport at home and ask the people to Change my flight to a later date. They told me it's my fault for forgetting my passport and I should buy a new ticket. Pretty nasty response and service. The solution I had which I had to myself was I was able to switch the flight due to my...

Date of travel: October 2018
More 
Asia Economy Tokyo - Hong Kong

Helpful?
Thank Robert Y
London, United Kingdom
Level 4 Contributor
45 reviews
24 helpful votes
Reviewed October 8, 2018

Didn't expect much but was pleasantly surprised by the efficiency and courtesy. The toilets were cleaned after virtually every use. Worth paying extra for the front row seats with huge legroom

Date of travel: October 2018
North Asia Economy Fukuoka - Taipei
Helpful?
Thank TicToc13
1 review
3 helpful votes
Reviewed September 11, 2018 via mobile

This is by far the worst flying experience we’ve ever had. They intentionally separated the seats on the flight for my husband and my one year old and myself so they can charge ¥2500 to change your seat to be able to sit together. We found someone willing to switch seats and traded tickets and the flight attendants told us...

Date of travel: September 2018
More 
Domestic Economy Tokyo - Okinawa City

Helpful?
3 Thank McKenzie M
1 review
2 helpful votes
Reviewed August 11, 2018 via mobile

Asked to move one seat up as the row in front of me was the emergency exit row with a small amount of additional room and happened to have a empty seat. I was told it would be a 500 dollar charge. It’s bad enough they have the smallest seating I’ve ever encountered but really it’s empty! Meanwhile the flight...

Date of travel: August 2018
More 
Domestic Economy Tokyo - Okinawa City

Helpful?
2 Thank Kenneth B
Seattle, Washington
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed August 2, 2018

I probably average 40 to 50 flights per year and have done for many years. My trip with Vanilla Air was the worst travel experience ever.... and it is not even a close run thing. If you are thinking of booking with Vanilla please. Stop. Turn around. Go and book a Jetstar flight...

Date of travel: June 2018
Domestic Economy Tokyo - Chitose
Helpful?
4 Thank chrisauldnz
Jamberoo, Australia
Level 6 Contributor
379 reviews
121 helpful votes
Reviewed July 31, 2018

Apart from some check in difficulties everything went well. Surprisingly you could only check in an 90 minutes before the flight. In flight service was good and seating was comfortable

Date of travel: July 2018
Domestic Economy Tokyo - Chitose
Helpful?
Thank John G
Tokyo, Japan
Level 5 Contributor
27 reviews
5 helpful votes
Reviewed July 1, 2018 via mobile

We used Vanilla Air to fly from Osaka To Narita, which is about an hour flight. The flight itself was great. The seating is comfortable and clean. The service counter experience during departure was fast and friendly. Most of all, the flights were extremely cheap. We paid less than $50 US dollars per person. I would definitely recommend if flying...

Date of travel: June 2018
More 
Domestic Economy Osaka - Tokyo

Helpful?
Thank egbarcinas
London, United Kingdom
Level 6 Contributor
149 reviews
44 helpful votes
Reviewed June 23, 2018 via mobile

Great service for a budget airline. The staff was nice, asked us if it was the first time we travel with them. The colours of Vanilla Air are yellow and blue like Ryanair, except they are cleaner and more professional. Please note that as it’s a budget airline you have to pay for food and drinks in Yens or Dollars.

Date of travel: June 2018
North Asia Economy Cebu Island - Tokyo
Helpful?
2 Thank marellemahy
See travel tips for airlines
“Think twice before thinking about booking a flight with Vanilla Air”
chrisauldnz, 2 Aug 2018 | Read review
“Use a short distant flight only”
kojit708, 24 May 2018 | Read review
“Make sure that you carry on luggage is well below the size restrictions”
234matheww, 15 May 2018 | Read review
“Avoid it if you have an option”
ExplorewithDD, 13 Apr 2018 | Read review
“Bring food and beverage with yourself”
anettp2017, 9 Mar 2018 | Read review
Show next 5 travel tips 5 of 10
About Vanilla Air
Japanese low-cost carrier Vanilla Air (JW) serves six destinations within Japan and elsewhere in Asia. The airline is a wholly owned subsidiary of ANA Holdings. Its fleet is configured with only Economy Class seating. Within the cabin, some seats are designated as Relax Seats, and have extra legroom. These seats are available for an additional fee. Passengers can also purchase food and beverages on board, and some airfares require an additional fee if passengers want to check baggage or reserve a seat in advance. Vanilla Air has an operating base at Tokyo's Narita International Airport (NRT).
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