We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aer Lingus


7,614 reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland 011 353 1890 800 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

7,614 Reviews from our TripAdvisor Community

Write a Review

7,614 reviews from our community

Filter reviews by popular destinations:
All reviews Dublin Boston London New York City Cork Chicago Shannon Paris San Francisco Amsterdam Toronto Malaga Edinburgh Birmingham Manchester
Traveller rating
Cabin
  • (6,026)
  • (0)
  • (480)
  • (0)
Route
  • (3,380)
  • (3,044)
  • (94)
  • (1)
  • (0)
  • More
Language
  • More
Showing 6,521: English reviews
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed today
NEW

Aer Lingus always efficient and friendly. Delay in landing due to storm at destination but kept well informed by crew.

Europe Economy Dublin - Barcelona
Helpful?
Thank gerald k
Killyleagh, United Kingdom
Level 5 Contributor
58 reviews
36 helpful votes
Reviewed today
NEW

for the first time took speedy boarding as my wife is a bad traveller will not take it again on boarding was told by attendant our bags were being put in hold asked why and was told it was to assist boarding and to keep time slot was offered to remove anything from bag but my wife was flustered by...

More 
Europe Economy Belfast - Malaga

Helpful?
Thank Clive B
Oslo, Norway
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed today
NEW

The seats were quite comfortable and had a nice amount of legroom. Lot of choices for in-flight entertainment. All of the staff member were incredibly helpful and nice and went above and beyond when our flight had to turn around due to mechanical issues. We had a long delay because of the issue and the company made sure each passenger...

More 
International Economy Dublin - Chicago

Helpful?
Thank niemannkels
2 reviews
Reviewed today
NEW
via mobile

I flew Aer Lingus from Munich to Manchester with a stop over in Dublin. The flight experience was very nice. Customer service in person was great. But when I arrived in Manchester my luggage didn't arrive with me. I didnt get it for 48 hours. Every time I called I waited at least a half hour until the call suddenly...

More 
Europe Economy Munich - Manchester

Helpful?
Thank Seaside401789
Portsmouth, Rhode Island
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW

As airlines go, Are Lingus has few faults that I can find. I'm a big guy and don't fly on a regular basis so I don't have much to go on. Friendly staff, decent food and great in-flight entertainment.

International Economy Boston - Shannon
Helpful?
Thank trlarkin
Littleton, Colorado
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed yesterday
NEW

Customer service is a foreign concept to this airline. From the gate agents to the flight attendants, who berated passengers for not paying attention to safety video, there was a disconnect with the passengers. Families not seated together, flight attendants hostile an almost militant, unless seated in business/first class. I Chose this airline because I was taking my family to...

More 
International Economy Chicago - Dublin

Helpful?
Thank Laura B
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed yesterday
NEW

Still missing our luggage after three days! Really beyond annoyed!! Just how hard can this be when there's only one flight per day...

International Business Class Brussels - Philadelphia
Helpful?
Thank Karen M
Katy, Texas
Level 5 Contributor
28 reviews
6 helpful votes
Reviewed yesterday
NEW

Wow, just wow, maybe the best airline experience I have ever had anywhere. They are top of the line in everything they do for you.

International Economy Houston - Dublin
Helpful?
Thank Rev Marcus E B
Omaha, Ne
Level 4 Contributor
35 reviews
19 helpful votes
Reviewed yesterday
NEW

the middle seat was empty in my 3 seat row - so i put my Business papers on it. Purser did not like it. claimed that according to international Airline regulations an empty seat must be left completely empty.

Europe Business Class Dublin - Dusseldorf
Helpful?
Thank NormOmaha_Ne
York, United Kingdom
Level 4 Contributor
30 reviews
13 helpful votes
Reviewed yesterday
NEW

Very pleasant staff, all well run. Slight delays but nothing exceptional. Would happily fly with them again. Basic but got us there!

Europe Economy Manchester - Cork
Helpful?
Thank Jo l
See travel tips for airlines
“make sure you are told the truth about hand luggage”
clivebridges26, 23 Sep 2018 | Read review
“The only way to have a good flight with these people is to pay extra, they treated first/business much different than economy!”
lauraranger1, 22 Sep 2018 | Read review
“don't check luggage!”
E3577ETkarenm, 22 Sep 2018 | Read review
“Nothing you can do, it is already the best ...”
revmarcuseb, 22 Sep 2018 | Read review
“Make sure when you are booking that you check as Aer lingus do not automatically include a checked bag on their cheapest fare”
W2672HHpauls, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

673 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (673)
Viewed
Airport (99)
Viewed
Seat (45)
Viewed
Airline Lounge (18)
Viewed
Our fleet (27)
Viewed
View from Window (90)
Viewed
Food and Drink (26)
Viewed
Cabin (42)
Viewed
Onboard Feature (19)
Viewed
Other (307)