We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Aeroflot

20,803 reviews
Headquarters: Арбат ул, 1, Moscow Russia 119019
Overview
4.020,803 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Aeroflot

Airline Alliance

SkyTeam
Headquarters: Арбат ул, 1, Moscow Russia 119019

Airline Summary

Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2018, Aeroflot carried 35.8 million passengers (55.7 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 149 destinations in 53 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 249-strong fleet is one of the youngest of any airline worldwide that operates more than 100 aircraft. The airliners are configured with either two cabins (Business Class and Economy Class) or three cabins (Business Class, Premium Economy (“Comfort Class”) and Economy Class). Aeroflot’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.
Read more
20803Reviews
7375Photos
100Tips
Traveller rating
  • 10,641
  • 4,405
  • 1,927
  • 1,024
  • 2,810
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Anton F wrote a review Mar 2024
Yuzhno-Sakhalinsk, Russia1 contribution
Vladivostok - Moscow
Domestic
terrible company, disgusting attitude towards their passengers, constantly shirking responsibility, prices for flights in Russia and abroad are too high and not worth the price, especially the way they serve on board, portions and food rations are too poor, this is especially evident on flights international, everything is in restrictions, flights to all directions are delayed without explanation, they do not fly to all cities of Russia, despite the fact that some regions of the country allocate money for the company to transport their compatriots, luggage is lost and broken and they don’t even charge for it their responsibility, if in some emergency situation decisions are made very slowly and everything needs to be done through the main office of the company, prices for foreign countries are too high compared to foreign companies that are 1000 times better than them, the mileage accumulation program has turned into a complete rip-off, visit the business lounge only 3 hours before departure, when all over the world you can visit this lounge as much as you like, whenever you want, and it doesn’t matter when you came to visit it, it was funny to hear that this rule was invented by the company’s management, accrual of miles for flights, as they said, is a complete rip-off, for flights they give too little compared to other foreign airlines, I do not recommend this airline for flights abroad and in Russia
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Sāsvata D wrote a review Mar 2024
1 contribution
Moscow - Istanbul
Europe
No comparaison with S7, who is more human and compassion to them customers. I have cash problem since foreigners credit card can’t be used in Russia. I havent enought to pay my luggage. I finally find someone to help but my luggage who is small size arrived full broken, like they trow it from the flight. I deposit complain since it’s special samsunglite suitcase really expensive and can’t break that much easy…. Let see how it will end and if I will get money back. It was first time I use Aeroflot and I don’t recommend, S7 is far away better in every level.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kay O wrote a review Mar 2024
3 contributions
Dublin - Bangkok
International
They are a scam they canceled my flights and 3 yrs on I am still waiting on my refund!! 700€ robbed from me! DIRT!! Do not go near this airline!!
Read more
Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Wim h wrote a review Mar 2024
Nootdorp, The Netherlands1 contribution1 helpful vote
Amsterdam - Bangkok
International
I have several vouchers due to covid but they refuse to pay me. They are expired and so to their conditions they should pay me with interest. Until now they are deaf to all my mails. How can I force them or what is a way to let them listen and meet my request?
Read more
Date of travel: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Julian wrote a review Feb 2024
Dachau, Germany3 contributions
Moscow - Langfang
International
That's it. Six hour delay. Never told us why. We got off. We got back on. We waiting in the cold. Then in the heat in the plane. It was pretty bad.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
Aeroflot - Russian airlines, flight Moscow (SVO) - Dubai (DWC) - Moscow (SVO). Boeing 737-800 "M.Mussorgsky". March 2024.
avatar-image
Aeroflot - Russian airlines, flight Moscow (SVO) - Dubai (DWC) - Moscow (SVO). Boeing 737-800 "M.Mussorgsky". March 2024.
avatar-image
Aeroflot - Russian airlines, flight Moscow (SVO) - Dubai (DWC) - Moscow (SVO). Boeing 737-800 "M.Mussorgsky". March 2024.
avatar-image
Aeroflot - Russian airlines, flight Moscow (SVO) - Dubai (DWC) - Moscow (SVO). Al Maktoum International (DWC). March 2024.
PreviousNext
123456
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Aeroflot

Search flights

ReturnOne-wayMulti-city
Depart
Wed, 05-01
Return
Wed, 05-08
Travellers
1, Economy