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Aeroflot


9,153 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,153 Reviews from our TripAdvisor Community

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9,153 reviews from our community

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Showing 1,904: English reviews
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Great service, great food coninuously serviced. Best flight ever. I really recommend to flight with this company if yiu have the chancw

International Economy Moscow - New York City
Helpful?
Thank andreachirico
Umag, Croatia
1 review
Reviewed yesterday
NEW

It often happens that the baggage is lost. But the terrible thing is that after they loose it, no one can tell you what is going on. There is no info about the status of the search or when can you expect the baggage. The only info you get is that the search can last up to 21 days!

Domestic Economy Moscow - Samara
Helpful?
Thank vedranm
New York City, New York
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW

I landed in Heathrow from JFK for a connecting flight to Moscow en route to the World Cup. I made my way throught he airport on my way to check in to my connecting flight. The person doing the check in and printing the boarding passes was slow, I kept looking at my watch because I was afraid to miss...

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Russia Economy London - Moscow

Helpful?
Thank Carlos D
Prague, Czech Republic
Level 6 Contributor
143 reviews
63 helpful votes
Reviewed 2 days ago
NEW

I fly often to Russia. I now choose to fly with Aeroflot small snack and drinks included as is first piece of luggage. Much better than Czech airlines which I used to take. Flights on time. A pleasant experience.

Europe Economy Moscow - Prague
Helpful?
Thank estebandepraga
Fresno, California
1 review
Reviewed 2 days ago
NEW
via mobile

Worst airline I have ever been at. Their discrimination is no joke. Even a kid can tell they are discriminating between one person and another. They are not helpful and their stuff do whatever they want to do and they are terrible .

International Economy Los Angeles - Istanbul
Helpful?
Thank daniah1997
Zephyrhills, Florida
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Due to a missed connection, we were re-routed via Aeroflot to Moscow. The equipment was a new Airbus clean and beautifully decorated and the crew pleasant and attentive. The biggest surprise was the food service which was maybe the best ever on an airline. The captain and some of his crew.

Russia Economy Amsterdam - Moscow
Helpful?
Thank Joe C
1 review
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

I don't understand how no one at this airport and airline can speak basic english. Terrible service i was 3 hours early to my flight. The line to get inside the airport 10 minutes. 1 hour and a half at the baggage drop off. Passport control was ridiculious so many police men and security and they just look at the...

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Europe Economy Moscow - Madrid

Helpful?
2 Thank Erick C
Suva, Fiji
Level 6 Contributor
922 reviews
238 helpful votes
Reviewed 3 days ago
NEW
via mobile

Exceeded my expectations. Much better than most airlines. Above all service is excellent. My host Krishtina on SU1702 was great. Despite two difficult customers around, she treated us to the best. Good food. Good wine. Even entertainment too.

Domestic Business Class Moscow - Vladivostok
Helpful?
Thank Nouzab F
Copenhagen, Denmark
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed 3 days ago
NEW

I would never fly with Aeroflot again. The service in the flight is practically non -existing, which meant that the Russians on board just helped themselves in the kitchen. All in all people were acting like monkeys in a zoo, restrooms were disgusting the lay-over in Moscow extremely stressful, not to talk about the rude airport-staff.

International Premium Economy Bangkok - Copenhagen
Helpful?
1 Thank stagism
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Fine service in general. Snacks were tasty and for general taste. We almost lost the flight because all announcements were made in russian: not funny

Domestic Economy St. Petersburg - Kazan
Helpful?
Thank Pablo G
See travel tips for airlines
“due to a possible language barrier, arrive early and make sure you have a few hours in between connecting flights”
U2982QScarlosd, 18 Jul 2018 | Read review
“Avoid this airline like the plague. They are criminals.”
pragmatist1, 14 Jul 2018 | Read review
“If you're not flying Business class definitely upgrade to premium economy on the 777.”
3522, 12 Jul 2018 | Read review
“Book with someone else”
travellight247, 11 Jul 2018 | Read review
“Try to shorten stay in connection, but leave time for border and custom checks”
577timurz, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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