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Aeroflot


10,669 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,669 Reviews from our TripAdvisor Community

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10,669 reviews from our community

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Showing 2,398: English reviews
Level 3 Contributor
15 reviews
Reviewed yesterday
NEW

Worst airline I ever been on. I am a army officer. I was attempting to save Uncle sam a few dollars. I should have know better.

International Economy Baltimore - Amsterdam
Helpful?
Thank Footprints801549
Den Bosch, The Netherlands
Level 5 Contributor
51 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I travelled with Aeroflot from Tokyo to Moscow and then to Amsterdam. I was suprised by the excellent service, spacy chairs. Brandnew Boeing with good food (🍣) and actual movies. I was suprised that every hour all restrooms are cleaned. Thanks!

International Economy Tokyo - Amsterdam
Helpful?
Thank JanHeijmans
Orlando, Florida
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

The flight was on time. But the meals were not so good. Service was ok. Price was good. Will book again.

International Economy Tel Aviv - New York City
Helpful?
Thank Hong X
Moscow, Russia
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

“Aeroflot against children and clients”! Choose another Air Company if you can! 17/08/2018 The night flight SU-274 with my family showed they don’t care about comfort of passengers anyway. Some staff think you must do everything that they require. Unfortunately I found out later that it’s under regular contract😱. Everything!!!??? I’ve never read before this contract. But in our case...

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International Economy Moscow - Phuket

Helpful?
Thank laserlink
Glasgow, United Kingdom
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

After arriving in Amsterdam from Glasgow on a KLM flight we flew on to Moscow on an Aeroflot airbus. We had booked economy seats but they were so much better, plenty of leg room , free movies, decent in flight meal and we were really looked after by the flight attendants . I would highly recommend Aeroflot.

Russia Economy Amsterdam - Moscow
Helpful?
Thank jimmcc2016
Hong Kong, China
Level 6 Contributor
75 reviews
44 helpful votes
Reviewed yesterday
NEW

Being recommended by a friend, I changed my usual routine and tried Aeroflot the first time. The fare was reasonable and comparatively cheaper. The first flight from Geneva to Moscow did not meet expectation as the plane was quite old. However, the connecting flight from Moscow to Bangkok was amazingly pleasant. The aircraft was new and spacious. The extra legroom...

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International Business Class Canton of Geneva - Bangkok

Helpful?
1 Thank alexandraremi
Level 4 Contributor
31 reviews
17 helpful votes
Reviewed yesterday
NEW

The standard of flight (I mean machine, staff, snacks etc.) was really good indeed, however I will never use up to lack of space in airplanes. Although it is a standard it isn't normal to pack people like sardines in flights.

Russia Economy Warsaw - Moscow
Helpful?
Thank Krzysztof J
Athens, Greece
Level 6 Contributor
121 reviews
53 helpful votes
Reviewed 2 days ago
NEW

I was expecting that for a flight of 5+ hours, the seats space would be relevant. It was very tight and packed.

International Economy Moscow - Dubai
Helpful?
Thank Harrys_Was_There
Woodbury, Minnesota
Level 6 Contributor
81 reviews
5 helpful votes
Reviewed 2 days ago
NEW

My wife and I flew from Rome to Hong Kong on Aeroflot, with a stopover in Moscow. Both flights were very good. The check-in process at Rome was efficient. We were able to check-in three bags between us - at no cost. The first plane was a Boeing 737 so the seats were comfortable but cramped. The second plane was...

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International Economy Rome - Hong Kong

Helpful?
Thank Doc_Cody
Moscow, Russia
Level 6 Contributor
248 reviews
157 helpful votes
Reviewed 2 days ago
NEW

Just heard over the radio: Aeroflot is moving about 400 flights to Terminal B. The good news for international travellers is that those are domestic flights, and not all of them; the Far East stays in Terminal D. The bad news is that if you have just a layover in Moscow, going to explore less known Russian regions, you land...

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Europe Economy Moscow - Minsk

Helpful?
Thank MuscoviteVT
See travel tips for airlines
“Stay away from this arline.”
Footprints801549, 16 Nov 2018 | Read review
“Book early”
MuscoviteVT, 15 Nov 2018 | Read review
“If you are carrying a smartphone, iPad or similar, download the Aeroflot Entertainment app before boarding.”
nikolausn135, 9 Nov 2018 | Read review
“Uncomfortable seat nad no entertainment”
Ismayil_Gasimov, 5 Nov 2018 | Read review
“I realy think they have potential for future improvement. Good selection of destinations.”
heinrich618, 4 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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