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Aeroflot


12,076 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,076 Reviews from our TripAdvisor Community

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12,076 reviews from our community

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Showing 2,795: English reviews
Stuttgart, Germany
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed yesterday
NEW

For flights to Russia from Europe or for domestic flights in Russia I always buy tickets for flights of Aeroflot. And I have been disappointed with their services only once.

Date of travel: March 2019
Russia Economy Stuttgart - Moscow
Helpful?
1 Thank Electric_ferret
Paris, France
Level 6 Contributor
111 reviews
67 helpful votes
Reviewed yesterday
NEW

Terrible experience. Called cops on me to force paid services. Ok, this review might not be related to most people, because I used local transfer for an international flight, but it could be an interesting insight on how it works locally. So I used this airline for the first time in many years, and I knew the quality was bad,...

Date of travel: March 2019
More 
Domestic Economy Nizhny Novgorod - Moscow

Helpful?
Thank 345mike678
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

When you build a plan for multiple destinations, you can not change the departure time in such a way that your connection will last 6 hour in the airport. This is the story of Aeroflot. It is necessary to update the passengers and give them an appropriate solution

Date of travel: March 2019
International Economy Ho Chi Minh City - Moscow
Helpful?
Thank negopro-noy
Williamsburg, Virginia
Level 4 Contributor
24 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

I couldn’t believe my eyes when we were boarding seeing the attendants. Such a beautiful uniforms plus white gloves and beautiful. Once in the planes again I’m stunned. Breakdown new plane. I like hearing Russian. Excellent service. Very smooth take off and landing. The food was fine but on my flight to Athens was like eating gourmet dinner because the...

Date of travel: March 2019
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International Economy New York City - Athens

Helpful?
Thank angelamF9620IF
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The flight was almost 12 hours, so you would expect the seats to be comfortable to sit on for 12 hours. Well they were not. It was fine for an hour, but then I had to use two blankets to sit on to make it more bearable, the seats were so hard. I have flown on military transport planes and...

Date of travel: March 2019
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International Economy Los Angeles - Moscow

Helpful?
Thank Dov W
Mobile, Alabama
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

I am living in US and once a year travel to Moscow to see my relatives. I like convenience of direct flight from JFK to Moscow and back. No other company is able to offer such a convenience. Probably Aeroflot is not the best in the world, but it is a reliable company with good service. The only complaint I...

Date of travel: March 2019
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International Economy New York City - Moscow

Helpful?
Thank makmi
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW

The flight itself was great but ... the airport has a security point between arrivals and departures. Just before the actual line into security is a narrow door and no line.. Just a lot of people pushing to get through. Do NOT set a continuation flight without adequate time between flights. If you miss you flight because of the problematic...

Date of travel: February 2019
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International Premium Economy Moscow - Hanoi

Helpful?
1 Thank shlomos147
Dayton, Tennessee
Level 3 Contributor
17 reviews
1 helpful vote
Reviewed 3 days ago
NEW

I booked this airline because the price was excellent for my trip to Israel. Once I booked, I read several negative reviews and felt a bit anxious about flying. However, my experience with Aeroflot was very satisfying. The inflight staff were professional and the food was both excellent and plentiful. It was snowing when we left JFK and there was...

Date of travel: March 2019
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International Economy New York City - Tel Aviv

Helpful?
Thank twbrown2018
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Such a bad airline, no helpful communication, changing departure times all the time so that you can't catch the connection flight. Always saying that you have to talk to the company you booked the flight with and never sending any information about changings!! Don't book with them!!

Date of travel: March 2019
International Economy Ho Chi Minh City - Moscow
Helpful?
1 Thank snannika
Ponta Delgada, Portugal
Level 5 Contributor
73 reviews
25 helpful votes
Reviewed 4 days ago
NEW
via mobile

We fly from Lisbon to Phuket by Moscow and it was good with very good quality planes and air staff even do there was 1h delay on each plane. The return was the trouble maker... the airplane got 2h delay and when we arrive the other airplane did not wait 10min that was the time to get it... in the...

Date of travel: March 2019
More 
International Economy Phuket - Lisbon

Helpful?
Thank Bruno S
See travel tips for airlines
“If your on a budget and know in advance what to expect and prepare for it, then by all means.”
dovw2018, 24 Mar 2019 | Read review
“I packed lightly with a backpack in my carry on which easily collapsed into their measuring bin.”
twbrown2018, 23 Mar 2019 | Read review
“You need at least two or two and a half hours to connect in Moscow's Sheremetyevo's terminals.”
sergeyturgenev, 21 Mar 2019 | Read review
“AVOID flying AEROFLOP!!!! - Fly anything else but if you have to fly buy TRIP Insurance!!!!!!!!!!!!!!!!!!!!!!!!!!”
sk8triplejs, 20 Mar 2019 | Read review
“Just don't fly with Aeroflot. There's absolutely nothing that could make you enjoy the flight.”
761ulanb, 18 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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