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Aeroflot


9,565 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,565 Reviews from our TripAdvisor Community

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9,565 reviews from our community

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Showing 2,033: English reviews
Glossop, United Kingdom
2 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Appalling flight out to Phuket. Not one to complain but the air stewardess has absolutely no regard for customer care. My tv did not work for the whole 9 hr journey and after repeated requests for someone to look at it I was completely ignored. I would not feed the food to my dog (and I eat everything usually) and...

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International Economy Moscow - Phuket

Helpful?
Thank Hannah B
Melbourne, Australia
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed today
NEW
via mobile

We flew economy from Kazan to Moscow on Aeroflot in August 2018. The crew were polite, even in the face of disruptive passengers. The included lunch was basic but tasty, and the seats were as expected, not overly large, but comfortable enough for a flight of about 90 minutes. Unlike some other carriers, Aeroflot included checked baggage in the ticket...

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Domestic Economy Kazan - Moscow

Helpful?
Thank G F
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed today
NEW

Flight delayed for 14 hours, lost my friend's suitcase, still looking for it after 4 weeks. On the way back they lost our baggage again, recovered and delivered to my door, however, my brand new laptop is missing, trying to find a way to sue them for all the problems now

International Economy London - Bishkek
Helpful?
Thank Aziz H
Dubai, United Arab Emirates
Level 4 Contributor
25 reviews
15 helpful votes
Reviewed today
NEW
via mobile

Very poor customer service in flight. Flight delayed 1 hr and no announcement for delay Very less leg space. We had six seats still not a single space to keep our small hand bag. No help also. Ac not working We travelled with family. Not recommended.

International Economy Dubai - Moscow
Helpful?
Thank ManojSureka
Canton of Ticino, Switzerland
Level 6 Contributor
218 reviews
63 helpful votes
Reviewed yesterday
NEW
via mobile

I have flown from La to Svo on 18 August. Be aware: Ground Staff is absolutely unprofessional and very very very rude, unrespectful, unclever and really really stubborn close to limit of stupidity. Note you won t be treated like a Paying Customer, but most probably like a number or even an animal most probably (with All the respects for...

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International Economy Los Angeles - Moscow

Helpful?
Thank 8Giac6
New York
Level 5 Contributor
72 reviews
31 helpful votes
Reviewed yesterday
NEW
via mobile

The best Airline!!! Love everything about them: the pilots are amazing, very smooth ride and always on time, the flight attendants are super nice, polite and friendly, the aircraft is big, nice leg spacing . they provide variety of newspapers and also presents for the kids. The only thing that we didn’t like this time was food, the snacks were...

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International Economy New York City - Moscow

Helpful?
Thank OLenany
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

We flew our first leg of the journey from London to Moscow where we had a short layover of 1.5 hours. Our flight was delayed in taking off so once we arrived in Moscow we had to run through the airport to change terminals to make our flight before boarding closed. We only just made it and I don’t think...

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International Economy London - Phuket

Helpful?
Thank Megan W
Zagreb, Croatia
Level 5 Contributor
55 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

I would love to mention organization on the airport. Check-in is open 3h before flight, many desks are working. Boarding started on time, boarding has been completed 15min before departure, we landed 10min before scheduled time. Also, totally ok snacks and drinks during the flight covered with smiles of cabin crew. Thank you Aeroflot

Europe Economy Moscow - Zagreb
Helpful?
Thank Mateo P
Laguna Niguel, California
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Nice service. Satisfied in everything🥇 It is my first choice company for international flights now. Before I mostly used Lufthansa.

International Economy Moscow - Los Angeles
Helpful?
Thank inmilod
London
Level 6 Contributor
426 reviews
151 helpful votes
Reviewed 2 days ago
NEW

Good basic airline for budget flights. No in-flight entertainment and no drinks or food for the flight. A little bit disappointing but it is a budget airline. A step-up from Ryanair and Easyjet regarding leg space and the handling of luggage etc. Staff are friendly but every flight seems to be delayed. They also are not good with handling customer...

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International Economy London - Almaty

Helpful?
Thank Daryl S
See travel tips for airlines
“Sorry, I only use them to fly to one destination”
azizh254, 21 Aug 2018 | Read review
“A prior - some days - check-in is very helpful in the choice of seats”
X9126NAmichelec, 18 Aug 2018 | Read review
“Don’t transit those the Moscow airport”
loreyg, 17 Aug 2018 | Read review
“Good for long haul.”
cmbreuer2016, 16 Aug 2018 | Read review
“online tickets buying sometimes not working better buy from office”
safrany, 15 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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