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Aeroflot


6,623 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,623 Reviews from our TripAdvisor Community

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6,623 reviews from our community

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Showing 1,238: English reviews
Prague, Czech Republic
Level 3 Contributor
15 reviews
10 helpful votes
Reviewed yesterday
NEW

During Transit in Moscow the person sitting on help desk near Terminal D near gate number 28 of Aeroflot was seriously a non gentlemen don't even know how to behave not only that He think all Indians are fool and not know how to fly, let me clear to him from this platform as i missed his name that Indian...

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International Economy New Delhi - Prague

Helpful?
Thank deepankar456
Level 6 Contributor
151 reviews
18 helpful votes
Reviewed 2 days ago
NEW

excellent service from Brussels, over SVO and then to Phuket. Good and fair service. Meal was terrible on the way to but nice when coming back.

International Economy Brussels - Phuket
Helpful?
Thank Albrecht R
Meguro-ku, Tokyo, Japan
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Overall service is quite good. But the drink service is not acceptable especially alcoholic beverages. They offer only red or wine and just one cup only. They serve wines before meals so many passengers drank wine before meal. This is very poor level compare to the other airlines.

International Economy Tokyo - Venice
Helpful?
Thank maemaekenken
Kolkata (Calcutta), India
1 review
Reviewed 4 days ago
NEW
via mobile

Best hospitality . The crew is friendly and will help you out if you have any problem. Plus you also enjoy the comfortable seats .

International Economy New Delhi - Moscow
Helpful?
Thank shivambhagat
Moscow, Russia
Level 6 Contributor
115 reviews
95 helpful votes
Reviewed 1 week ago
NEW

It's quite rare that I write a review about an airline but my recent experience with the crew on board my Aeroflot flight was exceptional. Our flight was delayed by two hours so I was a bit stressed out as I had a connecting flight. The cabin staff were amazing! Thank you:)

Europe Economy Moscow - Canton of Geneva
Helpful?
Thank Nick R
Tel Aviv, Israel
Level 6 Contributor
101 reviews
51 helpful votes
Reviewed 1 week ago

Low quality business class No newspapers in English Food taste like in the Soviet union times Airline has lost my luggage and I received it only few hours before my return flight. I have written the airline and they did not even bother to answer my complaint low value for money

International Business Class Tel Aviv - Astana
Helpful?
1 Thank lapidot
Petropavlovsk-Kamchatsky, Russia
Level 3 Contributor
15 reviews
Reviewed 1 week ago

My favorite airline! We are flying on new Boeing 777-300... All as always - at a high level! With my level Gold (Elite Plus) - stewardesses offered a coupon to the Vip pass without a queue for passport control on arrival.

International Premium Economy Moscow - Bangkok
Helpful?
Thank 308oxanas
Moscow, Russia
Level 6 Contributor
155 reviews
59 helpful votes
Reviewed 1 week ago

To start with: the cabin crew are very good (and so seem to be the piloting crew - I am not a specialist, but I had quite a lot of examples of what to compare with). All the rest is situated within the limits between "average" and "awful". I mean: uneatable food, no vine and beer, tine leg space and...

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Europe Economy Moscow - Stockholm County

Helpful?
Thank Natalia S
Aeroflot, Public Relations Manager at Aeroflot, responded to this review

Dear Natalia S, thank you for your valuable comment. Special gratitude to you for the warm words about our flight personnel. At the same time it is such a shame you rated the rest not very high. We are firmly on track of continuous overall improvement of our service. So, if you have suggestions on how to enhance catering or...

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Europe Economy Moscow - Stockholm County

Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 1 week ago

Vietnam I really liked .A beautiful country of very diverse nature, unbelievable waterfalls , mountains, friendly Vietnamese. Lived in Nha Trang for 2 weeks and traveled around . In General, Vietnam is very similar like Thailand and Nha Trang is very similar like Pattaya, especially the tours offered by travel companies in Nha Trang. However, in contrast to Pattaya a...

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International Economy Moscow - Nha Trang

Helpful?
1 Thank Valeri K
Kaunas, Lithuania
Level 4 Contributor
24 reviews
10 helpful votes
Reviewed 1 week ago

One month ago I had a back operation as a result of and altercation in Istanbul 2016. I can only walk very slow and steps are a real challenge. I pre planed assistance . what pleasant surprise, The flight attendant help me to the front of the aircraft, turn right, different, there was a catering truck, there were 6 of...

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International Economy New York City - Vilnius

Helpful?
1 Thank Nasa1410
See travel tips for airlines
“Please think twice if you are Asian as they only treat good with White not brown people”
deepankar456, 20 Nov 2017 | Read review
“Turn up on time!”
NickR546, 14 Nov 2017 | Read review
“There is a good reason why their business class fares are cheaper - the quality is FAR FAR lower than the other airlines”
lapidot, 12 Nov 2017 | Read review
“Come earlier, be patient and have a good meal befare boarding”
natalias656, 8 Nov 2017 | Read review
“tell them your needs.”
Nasa1410, 8 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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