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Aeromexico


7,057 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,057 Reviews from our TripAdvisor Community

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7,057 reviews from our community

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Showing 2,194: English reviews
Calgary, Canada
Level 5 Contributor
57 reviews
16 helpful votes
Reviewed today
NEW

If you have ANY customer service issues, Aero Mexico customer service will refuse to help and stand by their product and service. It is much easier for them to pass the buck ands say there is nothing they can do. I had a number of email communications with Hugo and his general attitude was "I really don't care" It is...

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Mexico Economy Vancouver - Puerto Vallarta

Helpful?
Thank Tex H
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed yesterday
NEW

We were put on this flight after a WestJet mistake. The flight from Vancouver to Mexico City went well, the staff was happy and seemed to enjoy their jobs. They offered free beer, tequila, food and earbuds which was a pleasant surprise. The flight from Mexico City to Cancun wasn't as pleasant. The staff was quite rude and clearly not...

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Mexico Economy Vancouver - Cancun

Helpful?
Thank b0nniesmith
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I can't even begin to start, but we, two white women, received terrible customer service before boarding the flight. But that was just a forewarning..After landing at our final destination, the checked bags we paid a whopping $110 to check, were opened to find all the contents in shambles, all zippers open, underwear everywhere and valuables missing. Electronics; never put...

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USA Economy Cancun - Los Angeles

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Thank Sierra P
New York City, New York
1 review
Reviewed 3 days ago
NEW
via mobile

We used Aeromexico to get back to New York City...big mistake. As we arrive to the airport in Cancun Mexico staff placed our carryons on a scale. They didn’t only weigh our carryon bags but our book bags too. ( which they didn’t make us check) they only wanted to increase the weight so they could charge us more...Of course...

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USA Economy Cancun - New York City

Helpful?
Thank cjonesbell
Salt Lake City, Utah
Level 4 Contributor
21 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Will be better for you to spend a few more dollars than flying in Aeroméxico. My experience was terrible I was traveling with a group of 10 and they lose 6 of our suitcases for more than five days and at the end, they want to indemnify me with $100 dollar in total. I definitively NEVER will use Aeromexico again....

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International Economy Concord - Quito

Helpful?
Thank NickiAlex
Santiago Atitlan, Guatemala
Level 6 Contributor
109 reviews
59 helpful votes
Reviewed 3 days ago
NEW

While the overall flights were okay, the customer service experience related to those flights was dreadful. First, I called to ask whether special meals were available. Not a big deal, I just want to know whether to bring my own food. Customer service assured me that a special meal would be available, but it turns out no special meals are...

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International Business Class Tijuana - Guatemala City

Helpful?
Thank Traci S
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 4 days ago
NEW

They are known because of punctuality, this is the third time that I flight with them and everything is under schedule. The crew is always kind and they always have answers to my questions. To be honest they have been always short flights and for that reason I can´t give my feedback for other kind of services like meals or...

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Domestic Economy Guadalajara - Mexico City

Helpful?
1 Thank Rogelio Z
Westchester, Illinois
Level 3 Contributor
14 reviews
10 helpful votes
Reviewed 4 days ago
NEW

book departing fat thru Delta Airlines - Via Aeromexico first of all only flight was at departing at 1:40 am and top it of was delayed an 1 1/2 with no advance notice of delay. no seat accommodations for wheel chair traveler.only six potters an well over 50 wheel chair travelers. also no front seats available on board the fit....

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Mexico Economy Chicago - Guadalajara

Helpful?
Thank juanbR5598JD
Vancouver, Canada
2 reviews
Reviewed 4 days ago
NEW

Words can't really suffice for how bad it was. I thought that at least one of the segments would be ok, but the whole experience was laughably bad. Cabin crew barely spoke English and the only smiles they gave were during fraternizing with other crew members. The plane was dated and dirty from the previous flight. The menu quality was...

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International Business Class Vancouver - San Jose

Helpful?
Thank peter1982vancouver
Seattle, Washington
Level 6 Contributor
92 reviews
79 helpful votes
Reviewed 5 days ago
NEW

We flew using our Delta miles from Mexico City to Seattle. Of note, if you check-in for your flight early, the gate assignment is unknown until an hour or so before departure. The gate agent will tell you to go to gate 'K', which doesn't exist. It's just the general area for where international flights depart at Benito Juarez airport....

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USA Economy Mexico City - Seattle

Helpful?
Thank Misha22
See travel tips for airlines
“Do not fly Aero Mexico!”
Q7542BVsteveb, 19 Oct 2018 | Read review
“Avoid Aeromexico at all costs.”
428sierrap, 17 Oct 2018 | Read review
“Just say no.”
tranaya, 16 Oct 2018 | Read review
“unfortunately there is no other flights available unless u are willing to make a connecting flight and pay a lot more.”
juanbR5598JD, 15 Oct 2018 | Read review
“No wine available in economy”
Misha22, 14 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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