My recent experience with Aeroméxico was deeply disappointing, particularly due to their questionable payment policies and lackluster customer service.
One of the most concerning issues was their baggage fee policy. At the airport, I was informed that **checked bag fees must be paid in exact cash**, with no option to use a credit card or larger bills. If passengers do not have the precise amount, staff members often fail to provide change unless explicitly asked, creating a frustrating and unethical customer experience. This practice feels intentionally misleading and unprofessional.
Beyond this, the overall service left much to be desired. The check-in process was disorganized and inefficient, with long wait times and a general lack of assistance. Once onboard, the experience did not improve—seats were uncomfortable, the cabin was not well-maintained, and in-flight service was minimal, with flight attendants appearing disengaged and inattentive.
To make matters worse, my luggage was delayed, and upon arrival, it was damaged. When I attempted to address the issue, customer service provided little support and was largely unresponsive.
Aeroméxico’s lack of transparency, poor service, and unprofessional handling of basic customer needs make it difficult to recommend this airline. For those seeking a smooth and reliable travel experience, I strongly suggest considering alternative carriers.