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Aeromexico

11,542 reviews
Headquarters: Paseo de la Reforma 445, Col. Cuauhtémoc, Mexico City Mexico 06500
Overview
3.011,542 reviews
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About Aeromexico

Airline Alliance

SkyTeam
Headquarters: Paseo de la Reforma 445, Col. Cuauhtémoc, Mexico City Mexico 06500

Airline Summary

Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.
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11542Reviews
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smile317 wrote a review May 17
Vancouver, Canada43 contributions12 helpful votes
Vancouver - Cancun
Mexico
This trip made up for the massive delay last year in 2023. Last year we were supposed to arrive in YVR at 10pm but didn't until 5am the next morning. Talk about a fiasco, However here we went again at exact same time as last year and what a great experience! I did have a bit of a fiasco with the changes that were happening but to be expected when you book 6months before or longer. After 3 subtle changes to itinerary on a basic fare as we are simple people, they actually cancelled our whole itinerary on the red eye and had us travelling the entire next day. That was unacceptable in that they had the exact same red eye itinerary 4 days except for ours that was cancelled. So I placed a desperate call in and even though there are no changes to be made, I explained with what they did, I'd have to change all dates with Resort, parking, transfer, etc. So to my delightful surprise they agreed it was a drastic change and to pick one of the other itineraries that matched what I had. I chose 1 day earlier and after the Panic of getting us all on the same itinerary, everything went smoothly with no delays! This was the Best flight I've been on in that we didn't have to rush, run, sweat, or worry, no delays, I almost thought it was to good to be true. They were spot on this time, and thank goodness as 2023 was too hectic to go through again. The Biggest Bonus is our flight home from Mexico to Vancouver B.C. on May 9th to my surprise WAS THAT WE HAD A FEMALE PILOT! I've NEVER SEEN THIS IN ANY OF MY FLIGHTS ANYWHERE. So refreshing and amazing to see! Women Power! So proud of this Pilot and what she must have gone through in a male dominated career. Kudos to AeroMexico for hiring her and will be booking with you next year, same time. Thank you for all the due diligence in itinerary change, flights, no delays, and movie watching!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alejandro H wrote a review May 12
1 contribution
Houston - Buenos Aires
International
I travel very frequently for work and also for personal reason. AeroMexico is the most unprofessional airline that I have dealt with. They would send you a notification a few days before your flight, letting you know that the itinerary has changed and now your layover at an airport is 6 to 7 times longer than what you had originally paid for. In my case it was a trip with my family (3 tickets) with a 2-hour layover in Ciudad de Mexico. AeroMexico notified me a few weeks after I had purchased the (3) tickets that the layover had changed to 12 hours instead of 2. When I asked if the airline would pay for a hotel night in Ciudad de Mexico, or if I had the right to request a cancellation, they responded with "your (3) tickets have been cancelled". They refunded my money, the problem is that now the tickets are 50% more expensive because of how soon the flight will be (it cost me additional $1,500 to deal with AeroMexico). Save yourself time and money and fly a different airline.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jose O wrote a review May 11
3 contributions1 helpful vote
Mexico City - Houston
USA
The flight crew was excellent very professional and polite...but the ladies at the boarding gate were very rude and unprofessional they picked on us to take our carrions and send them under the airplane and they left another ones to go thru with bigger carrions than ours. Not a good customer service.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucia L wrote a review May 10
1 contribution
Stuttgart - Mexico City
International
Changed the class of my ticket without letting me know, charged me 100 bucks for the suitcase that was included with my original purchase. Have zero accountability and will lie straight to your face in the counter, and refuse to provide anything in written form
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Del C wrote a review May 9
2 contributions
Guadalajara - Calgary
Canada
Terrible never again the e-mail said our first bag would be $30 they charged us over $110. Per bag showed the e-mail stating this said nothing we can do worst ever. Will be putting up reviews about this everywhere we can
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AeroMéxico vista desde ventanilla en el aeropuerto.
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smile317 wrote a tip May 17
"This was my first red eye flight leaving Vancouver B.C. at 11:16pm and getting into Mexico City at 6am. I saw and heard many people sleeping"
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Jose O wrote a tip May 11
"Watch out rude attendants at boarding gates specially in Mexico city"
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jdramsey504 wrote a tip May 4
"There's no good airline in Mexico so it's a crapshoot. Just book with the guys who have the best times and fares!"
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Michael P wrote a tip May 3
"I felt very misled"
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Relax13371692101 wrote a tip May 3
"Avoid Aeromexico like the Plague"
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Baggage fees
Domestic Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: C$110
3th checked bag: C$208
4th checked bag: C$208
Each checked bag maximum 50lb/22kg
Mexico to United States
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$75
3th checked bag: C$245
4th checked bag: C$272
Each checked bag maximum 50lb/22kg
Mexico to Canada
Carry-on bag: Included
1st checked bag: C$30
2th checked bag: C$65
3th checked bag: C$215
4th checked bag: C$240
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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