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Aeromexico


7,368 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,368 Reviews from our TripAdvisor Community

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7,368 reviews from our community

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Showing 2,335: English reviews
New Braunfels, Texas
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed yesterday
NEW

We got stuck on this airline instead of Delta, they are code share partners. They do not honor the baggage agreement between Delta and Am Express Credit Card. We got stuck paying bag fees on their flights. When I asked to talk to a supervisor he was extremely rude and not helpful. The flights themselves were average, nothing special.

Date of travel: November 2018
Mexico Economy San Antonio - Huatulco
Helpful?
Thank cvbriles
Greater Melbourne, Australia
Level 6 Contributor
5,301 reviews
1,237 helpful votes
Reviewed yesterday
NEW

The boarding was confusing with a changed gate at boarding time from one side of the airport to the other.The plane was one hour and fifteen minutes late with no explanation.Apart from that the flight was on a Bombadier 190 and went well.

Date of travel: December 2018
International Economy Mei County - Leon
Helpful?
Thank Oldjack
Portsmouth, New Hampshire
Level 3 Contributor
7 reviews
Reviewed yesterday
NEW
via mobile

It was quick and efficient to go through security at the airport. Our flight was delayed by 45 minutes and we had a connecting flight in Mexico City. The airline automatically rebooked our connecting flight so we would make the flight. They did all this before we left Los Cabos. All personnel were pleasant and professional. Airport was decorated for...

Date of travel: December 2018
More 
Domestic Business Class Los Cabos - Cancun

Helpful?
Thank callsandy
Kitchener, Canada
Level 5 Contributor
55 reviews
18 helpful votes
Reviewed 2 days ago
NEW

First time travelling with the airline. Great service compared to Canadian Airlines. I thought we had good service in Canada. Apparently not. Comparable price for the flights, friendly staff at the terminal. No problem with the language, they spoke English. The aircraft was newer, clean. Staff were friendly and helpful. Seats were large, comfortable, LOTS of leg room, movies provided...

Date of travel: November 2018
More 
Canada Economy Los Cabos - Toronto

Helpful?
Thank OntarioJK5
Mexico, Mexico
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Meals in flight were good. The landing was cool, the Captain pilot was kindly. The Tripulants were kindly. Baths were clean. Obviuosly we need be patient, because airports has delays, no depends from Aeromexico or another Air Company.

Date of travel: February 2018
Canada Economy Mexico City - Toronto
Helpful?
Thank antoniogregoriom
Reading, United Kingdom
Level 6 Contributor
63 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Just a domestic short flight so there is no much I can say about it since all went smoothly as it should always go. crew was nice

Date of travel: May 2018
Domestic Economy Cancun - Mexico City
Helpful?
Thank airerik
1 review
Reviewed 2 days ago
NEW

My trip was excellent we left on time, landing very well and the service was very good the cleaning of the plane and the delivery of the luggage everything very well

Date of travel: November 2018
International Economy Mexico City - Liberia
Helpful?
Thank Carmen H
1 review
Reviewed 2 days ago
NEW

If you book through AeroMexico, pray you do not run into any problems where you have to call their customer service because it will be a lost cause. Tell them ahead of time that they should be grateful for your donation because there is no rebooking a flight unless you want to spend another fortune.

Date of travel: June 2018
Mexico Economy Atlanta - Cancun
Helpful?
Thank AeroMexicoHater
Newport Beach, California
Level 3 Contributor
8 reviews
5 helpful votes
Reviewed 3 days ago
NEW
via mobile

Got a great airfare in July with a lay over in Mexico City. I prefer a direct flight and not going through Mexico City. Aeromexico to Costa Rica was pleasant and seating in first aisle after business on all flights was a plus. One incident was the return flight the bathroom would not close appropriately. It was partially green to...

Date of travel: November 2018
More 
International Economy Los Angeles - San Jose

Helpful?
Thank 944oscara
Fortin de las Flores, Mexico
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Flight was really good and Aeromexico used a modern aircraft, therefore, it was a pleasant flight and option for moves is really good.

Date of travel: November 2018
Caribbean Economy Mexico City - Havana
Helpful?
Thank cortegas72
See travel tips for airlines
“smile and they smile back”
airerik, 11 Dec 2018 | Read review
“Do NOT book through AeroMexico!!!!!!!!!!!!!”
AeroMexicoHater, 11 Dec 2018 | Read review
“Prepare to run around in the airport, and be very quick when they announce the gate”
travellerzToronto, 3 Dec 2018 | Read review
“Make sure you listen for gate changes just prior to flight at Mexican airports”
JCZA_H2O, 29 Nov 2018 | Read review
“If you are leaving to London from Mexico City arrive at the airport at least four hours before your flight.”
flaviomendo62, 29 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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